Canon U.S.A., Inc. | Personalized Support for the Imaging Professional

Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

Web Content Viewer

Actions

Notice to our Customers regarding service location update:
COVID-19 has impacted our lives in ways that may have seemed unimaginable only a few months ago. We hope that you and your family members are remaining safe and healthy.

Canon’s Honolulu, HI, Factory Service location is open for customers to drop-off repairs Mondays, Wednesdays and Fridays for the service of camera and video products.
Effective Monday, August 24th our Costa Mesa, CA, Factory Service location will be open for customers to drop-off camera and video products for service. The facility will continue limited operations and schedules for the service of camera and video products shipped to the facility.
Canon’s Burbank, CA, Factory Service location is open for customers to drop-off camera and video products for service.
Canon’s Lyndhurst, NJ, Professional Service & Support Center is open for customers to drop-off camera and video products for service.
Canon’s Factory Service Center in Newport News, VA, will continue normal operations and is open to service camera and video products shipped to the facility.
AbelCine’s Drop off location in Brooklyn, NY is open for customers to drop-off repairs for select camera and video products by appointment.
All broadcast and cinema lens service requests should continue be directed to our Lyndhurst, NJ, Factory Service location until further notice.
The Professional Service and Support Center drop-off counter at the Canon U.S.A. Itasca, IL, location is closed. This location is no longer a service drop-off point for repairs of DSLR, Lens, and Video equipment.
The Customer Care Center, at the Canon U.S.A. Melville, NY, location, is closed. This location is no longer a service drop-off point.

Click here to learn what to expect when visiting our facilities.

COVID-19 safety precautions will apply for customers.

As conditions related to the virus improve in some areas, we will see more stores, businesses and schools reopening. We want to assure you that we will be there to meet your needs while implementing the proper procedures and protocols to keep us all safe. Canon continues to monitor developments and we are following recommendations from the Centers for Disease Control and Prevention (CDC) as well as federal, state and local guidelines and health advisories.

We thank you for your patience, understanding and continued support of Canon during this extraordinary time. Stay safe!

Canon Professional Services (CPS) provides support for the emerging to full time imaging professional. CPS members receive exclusive phone and email support, equipment loans, expedited and discounted equipment repairs, on site support and discounts for Canon Live Learning workshops.

Qualifications

To determine what level of CPS best suits your needs, equipment is assigned a point value on the Qualified Products List.
Points are accrued as they are entered on your CPS account to qualify for Silver, Gold or Platinum.

Membership Level Requirements & Fees	SILVER learn more	GOLD learn more	PLATINUM learn more	CINEMA learn more
Annual Membership Fee	FREE	$100	$300	$1000
Qualifications	10 Points	20 Points	50 Points	Qualified Cinema Product
Qualified Products List	View Products	View Products	View Products	View Products
BENEFITS
Introductory Membership Welcome Kit	CPS ID Card	Gold Member Gift CPS Pro Strap CPS ID Card	Platinum Member Gift CPS Pro Strap CPS ID Card	Cinema Member Gift CPS ID Card
Exclusive Member Hotline
Repair Discount		20% up to 10 pieces	30% up to 15 pieces	30% up to 20 pieces
Equipment Evaluation Loans		Upon Availability	Priority	Priority (includes Cinema products)
Repair Coverage Loan		After Service Turnaround	After Repair Received	After Repair Received
Expedited Service	3-5 Business Days	3 Business Days	2 Business Days	**2 Business Days
Show Support
Event Support
Canon Maintenance Service (CMS) (for DSLR & EF Lens)		5 Pieces	10 Pieces	10 Pieces
Canon Live Learning Program Discounts
CPS Website Profile and Program Discounts
Service Facility Shipments (Must be pre-arranged with Service Facility)	N/A	Free Return Shipping	*Free Shipping Both Ways	*Free Shipping Both Ways

*Membership benefits are subject to Canon Professional Services Terms and Conditions.
**Products eligible for 2 Business Day Turnaround Time include: EOS DSLR, EF Lenses, Speedlites, and Battery Grips. (Cinema Cameras, Cinema Lenses and all other accessories are excluded)

Online courses and live events, nationwide.

Exclusive photo tips, galleries, and more.

Personalized Support for the Imaging Professional | Canon USA

Actions

PRODUCT NAME	POINTS
EOS C70	10
EOS 70D	1
EOS 80D	4
EOS 90D	4
EOS 77D	4
EOS 7D	1
EOS-5D Mark III	3
EOS 1DX	4
EOS 6D	5
EOS 6D Mark II	5
EOS 7D Mark II	5
EOS-5D Mark IV	7
EOS 5Ds	7
EOS 5DS R	8
EOS 1DX Mark II	10
EOS 1DX Mark III	10
EOS R6	4
EOS RP	4
EOS R5	5
EOS Ra	5
EOS R	6
XC10	4
XC15	10
XA20	3
XA25	3
XA11	8
XA15	8
XA30	8
XA35	8
XA40	8
XA45	8
XA50	8
XA55	8
XF100	10
XF105	10
XF200	10
XF205	10
XF300	20
XF305	20
XF400	20
XF405	20
XF705	20

PRODUCT NAME	POINTS
EF 50 2.5 M	4
EF-S 35 2.8 Macro IS STM	4
EF-S 60 2.8M	4
EF 100 2.8 L MACRO IS USM	0
EF 180 3.5L MACRO U	8
MP-E 65/2.8 1-5X MACRO	8
EF 100 2.0 USM	4
EF 85 1.8 USM	4
EF 85 1.2 L II USM	8
EF 85 1.4 L IS USM	8
EF 50 1.8 II	1
EF 40 2.8 STM	2
EF 50 1.4 USM	4
EF 50 1.2 L USM	8
EF 24-105 3.5-5.6 IS STM	4
EF-S 18-135 3.5-5.6 IS	4
EF-S 18-135 3.5-5.6 IS STM	4
EF-S 18-135 3.5-5.6 IS USM	4
EF-S 18-200 3.5-5.6 IS [JP]	4
EF 24-105 4L IS II USM	8
EF 24-105 4L IS USM	8
EF 24-70 4L IS USM	8
EF-S 15-85 3.5-5.6 IS USM	8
EF-S 17-55 2.8 IS USM	8
EF-S 17-85 4-5.6 IS USM	8
EF 24-70 2.8L II USM	12
EF 300 4.0 L IS	8
EF 200-400 4 L IS USM EXT 1.4X	16
EF 300 2.8L IS II USM	16
EF 400 4.0 DO IS II USM	16
EF 400 2.8 L IS III USM	18
EF 400 2.8L IS II USM	18
EF 500 4.0 L IS II USM	18
EF 600 4.0 L IS II USM	18
EF 600 4.0 L IS III USM	18
EF 800 5.6 L IS USM	18
EF 135 2.0 L USM	8
EF 200 2.0 L IS USM	16
EF 200 2.8 L II	8
EF 70-200 4.0 L USM	4
EF 70-300 4.0-5.6 IS II USM	4
EF 70-300 4-5.6 IS USM	4
EF-S 55-250 4-5.6 IS STM	4
EF 100-400 4.5-5.6 L IS	5
EF 70-200 4.0 L IS II USM	8
EF 70-200 4.0 L IS USM	8
EF 70-300 4.5-5.6 DO IS USM	8
EF 70-300 4-5.6L IS USM	8
EF 100-400 4.5-5.6 L IS II USM	12
EF 28-300 3.5-5.6 L IS USM	12
EF 70-200 2.8 L IS III USM	12
EF 70-200 2.8L IS II USM	12
EF 70-200 2.8 L USM	8
TS-E 135MM 4.0L Macro	8
TS-E 24MM 3.5 L II	8
TS-E 45MM 2.8	8
TS-E 50MM 2.8L Macro	8
TS-E 90MM 2.8	8
TS-E 90MM 2.8L MACRO	8
TS-E 17MM 4.0 L	12
EF-S 10-18 f/4.5-5.6 IS STM	4
EF 16-35 2.8 L II USM	8
EF 16-35 f/4.0L IS USM	8
EF 17-40 4 L USM	8
EF 8-15 4L USM (Fisheye)	8
EF-S 10-22 3.5-4.5 USM	8
EF 11-24 4L USM	12
EF 16-35 2.8L III USM	12
EF-S 24 2.8 STM	2
EF 20 2.8 USM	4
EF 28 1.8 USM	4
EF 28 2.8 ISU USM	4
EF 35 2.0 IS USM	4
EF 35 1.4 L USM	5
EF 24 1.4 L II USM	8
EF 24 2.8 ISU USM	8
EF 35 1.4L II USM	8
EF 14 2.8 L II USM	12
RF 35 1.8 Macro IS STM	8
RF 85 1.2 L USM	6
RF 85 1.2 L USM DS	8
RF 85mm f/2 Macro IS STM	8
RF 50 1.2L USM	8
RF 24-105 4-7.1 IS STM	4
RF 24-105 4L IS USM	8
RF 24-70 2.8 L IS USM	12
RF 28-70 2L USM	12
RF 600 11 IS STM	8
RF 800 11 IS STM	8
RF 100-500 4.5-7.1 L IS U	12
RF 70-200 2.8L IS USM	12
RF 15-35 2.8 L IS USM	12
RF 24-240 4-6.3 IS USM	4
RF70-200mm F4 L IS USM	8

PRODUCT NAME	POINTS
WFT-E2 II A	1
GP-E2	1
WFT-E3A	2
WFT-E4AII	2
WFT-E6A	2
WFT-E7A	2
WFT-E8A	2
Macro Ring Lite MR-14EX II	3
Macro Twin Lite MT-24EX	3
Macro Twin Lite MT-26EX RT	3
Speedlite EL-1	3
Speedlite Transmitter ST-E3-RT	2
Speedlite 270EX II	1
Speedlite Battery Pack CP-E4	1
Speedlite Battery Pack CP-E4N	1
Speedlite 430EX II	1
Speedlite 600EX RT	2
Speedlite 320EX	2
Speedlite 430EX III RT	2
Speedlite 470EX-AI	2
Speedlite 600EX II RT	3
Extender EF 1.4X III	2
Extender EF 2X III	2
WFT-R10	2
EXTENDER RF 1.4X	2
EXTENDER RF 2X	2

PRODUCT NAME	POINTS
PRO-1	5
PRO-10	5
PRO-1000	6
PRO-300	6

PRODUCT NAME	POINTS
EOS C70	10
EOS 70D	1
EOS 80D	4
EOS 90D	4
EOS 77D	4
EOS 7D	1
EOS-5D Mark III	3
EOS 1DX	4
EOS 6D	5
EOS 6D Mark II	5
EOS 7D Mark II	5
EOS-5D Mark IV	7
EOS 5Ds	7
EOS 5DS R	8
EOS 1DX Mark II	10
EOS 1DX Mark III	10
EOS R6	4
EOS RP	4
EOS R5	5
EOS Ra	5
EOS R	6
XC10	4
XC15	10
XA20	3
XA25	3
XA11	8
XA15	8
XA30	8
XA35	8
XA40	8
XA45	8
XA50	8
XA55	8
XF100	10
XF105	10
XF200	10
XF205	10
XF300	20
XF305	20
XF400	20
XF405	20
XF705	20

Web Content Viewer

ABOUT CPS MEMBERSHIP

Personalized Support for the Imaging Professional

A COVID-19 Update from Our Support Team

As of October 1st, 2020

Qualifications

SILVER

GOLD

PLATINUM

CINEMA

Online courses and live events, nationwide.

Exclusive photo tips, galleries, and more.

Personalized Support for the Imaging Professional | Canon USA

PRODUCT NAME	POINTS
EOS C300 EF	Cinema
EOS C300 with Dual Pixel CMOS AF Feature Upgrade	Cinema
EOS C300 PL	Cinema
EOS C300 Mark II	Cinema
EOS C300 Mark III	Cinema
EOS C300 PL Mark II	Cinema
EOS C500 EF	Cinema
EOS C500 PL	Cinema
EOS C500 Mark II	Cinema
EOS C700 EF	Cinema
EOS C700 FF	Cinema
EOS C700 FF PL	Cinema
EOS C700 PL	Cinema
EOS C700 GS PL	Cinema

PRODUCT NAME	POINTS
CN-E14.5-60mm T2.6 L S	Cinema
CN-E14.5-60mm T2.6 L SP (PL)	Cinema
CN-E15.5-47mm T2.8 L S	Cinema
CN-E15.5-47mm T2.8 L SP (PL)	Cinema
CN-E30-105mm T2.8 L S	Cinema
CN-E30-105mm T2.8 L SP (PL)	Cinema
CN-E30-300mm T2.95-3.7 L S	Cinema
CN-E30-300mm T2.95-3.7 L SP (PL)	Cinema
CINE-SERVO 17-120mm T2.95 EF	Cinema
CINE-SERVO 17-120mm T2.95 PL	Cinema
COMPACT-SERVO 18-80mm T4.4 EF	Cinema
COMPACT-SERVO 70-200mm T4.4 EF	Cinema
CINE-SERVO 50-1000mm T5.0-T8.9 EF	Cinema
CINE-SERVO 50-1000mm T5.0-T8.9 PL	Cinema
CINE-SERVO 25-250mm T2.95-3.95 EF	Cinema
CINE-SERVO 25-250mm T2.95-3.95 PL	Cinema