Canon Professional Services (CPS) provides exceptional support for imaging professionals. Our focus is on delivering speed and quality service to our members.
Updates Regarding Service Operations
- Canon's Honolulu, HI, Factory Service location is open for customers to drop-off repairs.
- Costa Mesa, CA, Factory Service location is open for customers to drop-off or ship Camera and Video products for service.
- Canon's Burbank, CA, Factory Service location is open for customers to drop-off Camera, Video and Broadcast products for service.
- Canon's Lyndhurst, NJ, Professional Service & Support Center is open for customers to drop-off Camera, Video and Broadcast products for service.
- Canon's Factory Service Center in Newport News, VA, is open to service Camera and Video products shipped to the facility.
- AbelCine's Drop off location in Brooklyn, NY is open for customers to drop-off repairs for select Camera and Video products by appointment.
- The Professional Service and Support Center drop-off counter at the Canon U.S.A. Itasca, IL, location is closed. This location is no longer a service drop-off point for repairs of DSLR, Lens, and Video equipment.
- The Customer Care Center, at the Canon U.S.A. Melville, NY, location, is closed. This location is no longer a service drop-off point.
Return to this page for updates on the openings of these locations. We apologize for any inconvenience or delays that may occur during this time.
Canon Professional Services knows that when your equipment is down - so is your business - and lengthy repairs can cost precious time and money! As a CPS member, a professional image maker can expect expedited repairs, Repair Coverage Loans1, repair discounts2 and complimentary maintenance service3 backed by Canon's reputation as an industry leader in service and support. To initiate a maintenance or expedited repair service, members log onto their CPS account and click on the Online Repair Service link and follow the prompts.
Upon joining, members enjoy access to Canon's all U.S. based, award winning phone support hotline. Whether at home or on the job, connecting with a skilled CPS technical representative is as easy as picking up the phone.