Firmware Notice: EOS C300 Mark II / EOS C300 Mark II PL Notice Regarding Malfunction During Use of VPG130 CFast Card
Thank you for using Canon products.
For EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras equipped with firmware Version 126.96.36.199.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG 130 CFast card is used simultaneously with a non VPG130 CFast card.
We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.
When a VPG130 CFast card is used simultaneously with a non VPG130 CFast card the camera may freeze. If the camera freezes, even if the live view image is displayed, all buttons and switches, including the POWER switch, will no longer respond, and the footage will not be recorded on the cards. (The time code and the recording indicator may continue to work.)
The camera can be released from the freeze condition by detaching it from the power supply (or removing the battery).
EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras (with Firmware V188.8.131.52.00).
Firmware Version 184.108.40.206.00 (or later) resolves this phenomenon.
If you have not already done so, please register the EOS C300 Mark II and EOS C300 Mark II PL. By registering, we will be able to notify you via email about future announcements.
This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.
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