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Firmware Notice: EOS C300 Mark II / EOS C300 Mark II PL Notice Regarding Malfunction During Use of VPG130 CFast Card

Thank you for using Canon products.

For EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras equipped with firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG 130 CFast card is used simultaneously with a non VPG130 CFast card.

Firmware Version 1.0.7.1.00 (or later) resolves this phenomenon.

We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.


Phenomenon

When a VPG130 CFast card is used simultaneously with a non VPG130 CFast card  the camera may freeze. If the camera freezes, even if the live view image is displayed, all buttons and switches, including the POWER switch, will no longer respond, and the footage will not be recorded on the cards. (The time code and the recording indicator may continue to work.)
The camera can be released from the freeze condition by detaching it from the power supply (or removing the battery).

 


Affected Products

EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras (with Firmware V1.0.6.1.00).


Support

Firmware Version 1.0.7.1.00 (or later) resolves this phenomenon.

Download Firmware Version 1.0.7.1.00.

If you have not already done so, please register the EOS C300 Mark II and EOS C300 Mark II PL. By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank You,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries 
Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free)
  1-855-246-3367
TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com
For additional support options: pro.usa.canon.com/support