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Firmware Notice: EOS C300 Mark II/EOS C300 Mark II PL: Workaround for Malfunction During Use of VPG130 CFast Card

Thank you for using Canon products.

For EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras equipped with firmware Version 1.0.6.1.00, we have confirmed a phenomenon in which, depending upon the usage conditions, the camera freezes when a VPG 130 CFast card is used simultaneously with a non VPG130 CFast card.

We are currently making preparations to correct this phenomenon with the release of a firmware update in mid-May. In the meantime, please use the method described in the workaround below.

We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.


Phenomenon

When a VPG130 CFast card is used simultaneously with a non VPG130 CFast card  the camera may freeze. If the camera freezes, even if the live view image is displayed, all buttons and switches, including the POWER switch, will no longer respond, and the footage will not be recorded on the cards. (The time code and the recording indicator may continue to work.)
The camera can be released from the freeze condition by detaching it from the power supply (or removing the battery)


Workaround

If you experience this phenomenon please follow the steps below:

  1. Detach the camera from the power supply or remove the battery.
  2. Remove both CFast cards from the card slots.
  3. Use two of the same type of CFast cards: Either VPG130 or non VPG130.

Note: If there is only one CFast card inserted, you may continue use with no issues.


Affected Products

EOS C300 Mark II/EOS C300 Mark II PL Digital Cinema Cameras (with Firmware V1.0.6.1.00).


Support

We are planning to release updated firmware in mid-May 2017.

If you have not already done so, please register the EOS C300 Mark II and EOS C300 Mark II PL. By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank You,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries 
Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free)
  1-855-246-3367
TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com
For additional support options: pro.usa.canon.com/support