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Firmware Notice: EOS C700 / EOS C700 PL / EOS C700 GS PL: Notice regarding a phenomenon that occurs during ProRes recording in which the final clip cannot be played back

Thank you for using Canon products.

We have determined that an error in recording may occur for the EOS C700, EOS C700 PL, and EOS C700 GS PL. The details of the phenomenon and support plan are described below.

Link to the Firmware resolving this phenomenon is available below.

We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.


Phenomenon

Footage may be corrupted due to the following conditions.

When the main recording format is set to ProRes (either with CFast or using the Codex Capture Drive*1) and the output recording command is set to [On], a recording error may occur if the recording stops due to the “Media full” message. Then the “Some clips require data recovery” message appears. Even after performing recovery, a message saying “Unable to recover data” appears. The final clip cannot be recovered.

Please note that this will only affect the last recorded clip on the media.  If the media doesn’t become full, this phenomenon will not occur.

*1 In the case of using the separately sold CDX-36150 (CODEX Recorder for EOS C700)


Affected Products

EOS C700 / EOS C700 PL Digital Cinema Cameras.
     Cameras equipped with Firmware Version 1.0.1.1.00 to 1.0.2.1.00 are affected.

EOS C700 GS PL Digital Cinema Cameras
     Cameras equipped with Firmware Version 1.0.0.1.00 are affected.


Support

Download Firmware Version 1.0.3.1.00 for the EOS C700 / EOS C700 PL Digital Cinema Cameras
Firmware Version 1.0.3.1.00 (or later) resolves this phenomenon.

Download Firmware Version 1.0.1.1.00 for the EOS C700 GS PL Digital Cinema Cameras
Firmware Version 1.0.1.1.00 (or later) resolves this phenomenon.

If you have not already done so, please register your EOS C700. By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region. 

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries 
Canon Customer Support Center
Phone:1-855-CINE-EOS (toll free)
1-855-246-3367
TDD:1-866-251-3752
Email:CinemaEOS@cits.canon.com
For additional support options: pro.usa.canon.com/support