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Firmware Notice: VIXIA GX10: Explanation and Workaround for White Balance Issue

Thank you for using Canon products.

We have determined that a recording error may occur with the VIXIA GX10. The details of the phenomenon and support plan are described below.

Preparations are underway to incorporate improvements/revisions for the phenomenon into the latest Firmware for the VIXIA GX10. Once this Firmware is available for download, we will make an announcement on our website.

We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.


Phenomenon

Depending on usage conditions, a white balance error may occur when using Auto mode or a Special Scene mode* (*Portrait/Sports/Night Scene/Snow/Low Light/Spotlight).


Workaround

Perform the following sequence:

  1. Set the white balance setting to [AWB] in any of the P/Tv/Av/M modes.
  2. Select AUTO mode or a Special Scene mode of your preference after having made the setting above (if needed).

Affected Product

VIXIA GX10 Digital Camcorders equipped with Firmware Version 1.0.0.0 to 1.0.1.0.


Support

Firmware Version 1.0.1.0 has been removed from Canon’s Web site.
The new firmware will be released in the near future.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

If you have not already done so, please register your VIXIA GX10. By registering, we will be able to notify you via email about future service upgrades.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries 
Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666
TDD:1-866-251-3752
Email: carecenter@cits.canon.com
Support options and hours of operation:    www.usa.canon.com/support