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Service Notice: Compact Photo Printer SELPHY CP1200

Thank you for using Canon products.

Slanted lines may appear on the edge of images printed with some SELPHY CP1200 compact photo printers. Customer support for this phenomenon is described below.

We take great pride in the quality and performance of our products. We offer our sincerest apologies to any customers who may be inconvenienced.


Phenomenon

In some cases, slanted lines may appear on the edge of the printed image.



Affected Products

Only some SELPHY CP1200 compact photo printers are affected by this phenomenon.
The phenomenon may occur with printers whose serial numbers meet the criteria below.

Body color

Affected Serial Numbers

Black

3009100015 – 3009104939

The serial number is listed on the bottom of the product.


If the serial number of the printer meets the criteria listed above, and has a black marking in the location 
shown below, this indicates that the printer has been corrected and the phenomenon will not occur.




Support

If the serial number of the printer meets the criteria listed above, and does not have a black marking in the location shown above, Canon will repair the unit free of charge, provided that the phenomenon occurs with the unit and that this occurrence is confirmed by Canon. If you own one of the affected printers, please contact our Customer Support Center.

If you have not already done so, please register the SELPHY CP1200.  By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank You,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
  1-800-652-2666
TDD: 1-866-251-3752

Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support