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Service Notice: EF-S 18-200mm f/3.5-5.6 IS lens : Possible Zoom Operation Malfunction


Thank you for using Canon products.

We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens. We would like to convey the details and our service policy.

We offer our sincerest apologies to customers who have been inconvenienced by this phenomenon. Canon always strives to provide the highest quality products to our customers and we spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.


There are cases in which the zoom barrel gets stuck and stops moving during zoom operation.


Digital SLR camera interchangeable lens “EF-S 18-200mm f/3.5-5.6 IS
Serial Numbers 450xxxxxxx to 631xxxxxxx


The products with this phenomenon will be inspected and repaired free-of-charge.

If you own one of the affected products, please contact our Customer Support Center.
We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.

This information is for residents of the United States and Puerto Rico only. Please register your product. By registering, we will be able to notify you via email when future updates become available. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Phone:  1-800-OK-CANON
TTD:     1-866-251-3752
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support