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Service Notice: PIXMA MP510 Front Feeder Grinding Noise

Update

Thank you for using Canon products.


Phenomenon

During printing or copying using the PIXMA MP510, there is the potential for a grinding noise to occur intermittently when using the front feedeDuring printing or copying using the PIXMA MP510, there is the potential for a grinding noise to occur intermittently when using the front feeder as the paper source (see figure 1, (B) below). This grinding noise is likely to occur when the front feeder is used as the paper source, but only when there is no paper supply in the front feeder. The grinding noise does not occur when using the Auto Sheet Feeder (ASF) as the paper source (see figure 1, (A below).

Fig.1

 



Products

PIXMA MP510 All-In-One Printer:


Support

If you experience the grinding noise described above, you may alleviate the problem by refilling the front feeder with paper. The grinding noise should have no affect on your ability to use the PIXMA MP510 or on its print or copy quality.

Nevertheless, if you would like to have your MP510 exchanged or repaired due to this issue, please click here  to contact Canon.

Canon makes every effort to provide quality products to our customers so they may be used with confidence. We sincerely apologize for any inconvenience that this particular issue may have caused. Thank you for your understanding.

Contact Information for Inquiries

Canon U.S.A., Inc

Customer Support Center

Phone:    1-800-OK-CANON (toll free)
                1-800-652-2666
TTD:       1-866-251-3752 (toll free)
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support