Firmware Notice: VB-C300: Firmware Update Version 1.1 Rev 03
To Owners of the VB-C300 - Wide Angle Network Camera
Thank you for using Canon products.
This firmware update (Version 1.1 Rev.03) incorporates the following fixes.
Fixes a phenomenon where a linefeed error occurs and audio communication is disconnected due to an incorrect response message in the audio protocol of the VB-C300 and VB-300B Network Cameras.
Conditions of occurrence:
This phenomenon occurs if the user creates software based on the audio protocol specifications. If the VK-64/VK-16 Network Video Recording Software or NC Viewer is used, this phenomenon will not occur.
Affected versions: V1.0 Rev.01 to V1.1 Rev.02
Firmware Firmware Version 1.1 Rev.03, can now be downloaded by clicking here and then selecting your operating system.
VB-C300 - Wide Angle Network Camera
This contact information is for residents of the United States and Puerto Rico only. Please register your VB-C300 - Wide Angle Network Camera. By registering, we will be able to notify you via email when future firmware updates become available for download. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON (toll free)
TTD: 1-866-251-3752 (toll free)
Support options and hours of operation: www.usa.canon.com/support