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Service Notice: EOS Utility

EOS Utility/Picture Style File Registration Tool applications: USB Connection Issue on macOS 10.15.2

We would like to offer our sincere apologies to users who have been inconvenienced by this issue.


Details

With the release of macOS 10.15.2 we have confirmed a USB connection issue with “EOS Utility 3.11.1 for Mac OS X” and “Picture Style File Registration Tool 1.0.0 for Mac OS X“ in which the software applications are unable to detect a connected Canon camera.


Support Plan

We are currently preparing to release versions of “EOS Utility for Mac OS X” and “Picture Style File Registration Tool” that incorporate a fix for this issue.


Countermeasure

For EOS cameras with Wi-Fi functionality, the camera can be accessed by the EOS Utility software application via a Wi-Fi connection. For details, please review the user manual.

This issue does not occur with “EOS Utility 3.11.1. for Mac OS X” or “Picture Style File Registration Tool 1.0.0 for Mac OS X”  for macOS 10.15.0/10.15.1.


Support

If you have not already done so, please register your Canon Product. By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region. 

Thank You,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone:1-800-OK-CANON
 1-800-652-2666
TDD:1-855-270-3277
Email:carecenter@cits.canon.com 
Support options and hours of operation: www.usa.canon.com/support


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