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Firmware Notice: VIXIA GX10: Firmware Version

Thank you for using Canon products.

We have determined that a recording error may occur with the VIXIA GX10. The details of the phenomenon and support plan are described below.

Link to the Firmware resolving this phenomenon is available here.

We sincerely apologize for the inconvenience caused to customers, and we ask for your ongoing patience.


Depending on usage conditions, a white balance error may occur when using Auto mode or a Special Scene mode* (*Portrait/Sports/Night Scene/Snow/Low Light/Spotlight).

Affected Product

VIXIA GX10 Digital Camcorders equipped with Firmware Version to

Market Support

Firmware Version (or later) resolves this phenomenon.


Download Firmware Version for the VIXIA GX10.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

If you have not already done so, please register your VIXIA GX10. By registering, we will be able to notify you via email about future service upgrades.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries 
Canon Customer Support Center
Phone: 1-800-OK-CANON
Email: carecenter@cits.canon.com
Support options and hours of operation:    www.usa.canon.com/support

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