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Future Firmware plan to support 24p video recording mode for select EOS and PowerShot models.

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Update: 12/12/2019

In response to feedback from our customers about some of our recently launched EOS and PowerShot models, Canon U.S.A., Inc. plans to introduce 24p(23.98fps) mode for video recording via a series of future firmware updates for the following select models.

After the firmware is installed onto the camera, it will be possible to shoot 24p (23.98fps) in 4K and Full HD recording resolutions for the select models.

Firmware Availability
PowerShot G5 X Mark II
PowerShot G7 X Mark III
EOS M6 Mark II
First half of 2020

These updates will be free for all customers to download from the Canon U.S.A., Inc. website.

Canon U.S.A., Inc. is committed to listening to our customers and providing enhancements accordingly.


If you have not already done so, please register your Canon product. By registering, we will be able to notify you via email about future enhancements and other announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank You,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
TDD: 1-866-270-3277
Email: carecenter@cits.canon.com 
Support options and hours of operation: www.usa.canon.com/support

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