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Service Notice: BP-308 Battery Advisory


Thank you for using Canon products.

There was an error in the country of origin displayed on the packaging of the optional Battery Pack BP-308 for use with the Canon OPTURA 600 digital video camcorder. We sincerely apologize for any inconvenience this error may have caused our customers. Canon is taking steps to prevent a similar problem from occurring in the future. We spare no effort to make sure that our customers can use our products with confidence. We hope our efforts will earn your understanding.

Affected Products

Battery Pack BP-308

Video Cameras That Can Use This Product
Canon digital camcorder OPTURA600



This BP-308 battery pack is manufactured in the People's Republic of China, and the country of origin is correctly displayed on the battery pack itself. However, the country of origin shown on the packaging for the BP-308 battery packs that are sold separately is mistakenly listed as Japan.

Please note that this error has no affect on the functioning of the BP-308 battery pack itself which was manufactured according to the quality standards for genuine Canon products.


Should you have any questions about this issue, please contact a Canon call center (at the toll-free number below) at your earliest convenience.

Thank you,

Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
TDD: 1-866-251-3752

Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support