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Service Notice: Incorrect Cable included with Some EOS Products

Update

Customers who purchased the EOS-1D Mark III Digital SLR Camera or the LC-E4/DCK-E1/ACK-E2/CB-5L Power Supply Accessories for Digital SLR Cameras

September 20, 2007

Thank you for using Canon products.

We have become aware that an incorrect AC cable may have been included with some units of the EOS-1D Mark III digital SLR camera and accessories listed below, sold in the USA, Canada, and Latin America. Because of the shape, the incorrect AC cable cannot be connected to the battery chargers listed below. (Please see the images below for the difference in shape between the correct and incorrect AC cables.)

     

         Correct AC cable                               Incorrect AC cable

 

 


Products

Product Code                                                             Affected Products

1888B002AA CANON DIGITAL SLR CAMERA EOS-1D MARK III (for US/CLA)
1888B003AA  CANON DIGITAL SLR CAMERA EOS-1D MARK III (for CAN)
1895B002AA CANON BATTERY CHARGER LC-E4 (for US/CAN/CLA)
7097A002AA CANON DC COUPLER KIT DCK-E1 FOR SLR DIGITAL CAMERA (for US/CAN/CLA)
8364A002AA CANON AC ADAPTER KIT ACK-E2 (for US/CAN/CLA)
8478A002AA CANON BATTERY CHARGER CB-5L (for US/CAN/CLA)

 


Free Repair

If the incorrect AC cable was bundled with the product you purchased and you cannot connect it to the battery charger, please contact our Customer Support Center at 1-800-OK-CANON and say or select "Technical Support". We will replace this cable with the correct AC cable free of charge.


Support

We extend our sincere apologies to our customers for any inconvenience this may cause.
Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone:    1-800-OK-CANON (toll free)
               1-800-652-2666
TTD:      1-866-251-3752 (toll free)
Email:    carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support