Web Content Viewer

Actions
);">

Service Notice: EOS 5D: Main Mirror Detachment (Update)

Phenomenon

The main mirror of the camera detaches and images cannot be viewed through the viewfinder.


Products

EOS 5D Digital SLR cameras whose main mirror has detached.


Details

Thank you for using Canon products.

Update: Please note that the repair service period for the EOS 5D Digital SLR camera will end on September 30, 2015. The free repairs described below, which we announced on February 3, 2009, will also end on September 30, 2015. No EOS 5D repairs can be performed after this date.

We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.

We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.


Support

We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support Center.

We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone:     1-800-OK-CANON (toll free)
                1-800-652-2666
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support