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Service Notice: Google Cloud Print (GCP) service will be discontinued by Google on December, 31, 2020.

Thank you for using Canon products.

Details:
Google will discontinue the Google Cloud Print (GCP) service on December 31, 2020. As a result, the GCP function on Canon inkjet printers will no longer be supported.
Google has recommended using the ChromeOS native printing function instead of GCP. Procedures describing how to add a printer to support ChromeOS native printing are provided below.

Canon takes pride in the quality and performance of its products, and we offer our sincerest apologies to any customers that may be inconvenienced as a result of this service change by Google.

Canon Models Affected

All PIXMA G-Series
(Except G1200, G2200, G3200)
MAXIFY MB2720
PIXMA MG5720
All PIXMA TR-Series
MAXIFY MB5120
PIXMA MG6620
All PIXMA TS-Series
(Except TS202)
MAXIFY MB5420
PIXMA MG6820
imagePROGRAF PRO-1000 
PIXMA iP110
PIXMA MG7520
MAXIFY iB4120
PIXMA MG3620
PIXMA MG7720
MAXIFY MB2120
PIXMA MG5620

Please note that the following may occur if you attempt to use GCP after December 31, 2020.
  • When attempting to print with GCP service:
    • The print job is not sent from GCP to the printer
    • Printing does not start
    • No error occurs
  • A message “Cannot connect to the sever.” is displayed when attempting to run “Google Cloud print setup” on the printer’s operation panel.

Note: The GCP registration information from the individual account, including the printer, is deleted.

Procedure to add a printer to support ChromeOS native printing.

Procedure: https://support.google.com/chromebook/answer/7225252

  1. Connect the printer to the same router as your Chromebook.
  2. Add the printer to your Chromebook.
  3. a. Select Settings.
    b. At the bottom, select Advanced.
    c. Under "Printing," select Printers.
    d. Under "Available printers to save," next to your printer, select Save.
    e. Check that your printer appears at the top, under "Saved printers."

Note: Printing can be performed after the printer is searched and added in the OS setting window.

Support

Canon takes pride in the quality and performance of its products, and we offer our sincerest apologies to any customers who may be inconvenienced as a result of this service change by Google.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register your printer. By registering, we will be able to notify you via email when service updates are available.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Support options and hours of operation: www.usa.canon.com/support

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