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Service Notice: Remote Controller RC-V100

Thank you for using Canon products.

We have determined that the Remote B terminal on some RC-V100s may not operate properly. If your RC-V100 is experiencing this issue and the serial number falls within the affected serial number range below, please contact the Canon Customer Support Center or Retailer from which you purchased the RC-V100.

Affected Serial Number Range

Serial Number Range: 040303 to 040610


Canon USA will evaluate and repair the RC-V100 free of charge. Shipping and handling charges may apply. Please contact the Canon Customer Support Center for details.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
1-855-CINE-EOS (toll free) 
TTD:       1-855-270-3277 
Email:     CinemaEOS@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support

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