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Service Notice: To Users of Canon's PowerShot G7X Mark III Compact Digital Camera

We have confirmed a phenomenon in which an erroneous temperature warning is displayed during use of some PowerShot G7X Mark III compact digital cameras soon after purchase.

 

If this phenomenon occurs, please try following the steps below.

  1. Turn the camera’s power on.
  2. Set the Date/Time.
  3. Turn the camera’s power off.
  4. Leave the camera with the power off for at least 90 minutes.

After following these steps, the erroneous temperature warning should not recur. If the warning recurs, please contact us at 1-800-OK-CANON.

We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described above. We value the trust our customers have placed in us, and we are dedicated to continuously improving product quality as well as delivering industry-leading service and support.


Support

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region. 

Thank You,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
  1-800-652-2666
TDD: 1-866-270-3277
Email: carecenter@cits.canon.com 
Support options and hours of operation: www.usa.canon.com/support


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