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Service Notices: BG-E2 Battery Grip, Lexar CF Card Users, Serial Number Rubs Off

Update

Current Service Notices:

  1.     Battery Grip BG-E2
  2.     Disappearance of images when using Lexar Compact Flash Cards
  3.     Serial Number Rubbing Off

 


Phenomenon

1. Battery Grip BG-E2

Phenomenon:
Even with a fully charged battery (exclusive battery pack or NiMH battery) or with an unused AA size battery, only few shots can be taken or "bc" may be displayed immediately.

NOTE:
Please note that phenomenon concerned may occur under the following conditions. The products will not be considered as defective in these cases.

When a BG-E2 grip that is being charged is attached to the camera, the camera may not check the battery level correctly. Please attach the grip to the camera, and then charge the battery.
If AA alkaline batteries are used under the temperature below 20°C, shots may not be taken. Also, the power of the AA alkaline batteries depends greatly on manufacturers' design specifications and storage conditions. With some AA alkaline batteries, shots may not be taken.
The number of shots taken and the level of battery power vary with the quality and the condition of the battery.
With NiMH rechargeable batteries, the battery level may not be shown as full even if they are fully charged.


Products

1. Battery Grip BG-E2

Please refer to the following for details:

Affected Products:
Battery Grip BG-E2 and Battery Magazine BGM-E2
     - Battery Grip BG-E2
        Serial Number 000001 - 096000 (shown below)
     - Battery Magazine BGM-E2
        Old type products (shown below)

*New type products have gold-plated terminals and different configuration.

 

2. Disappearance of images when using Lexar Compact Flash Cards

Affected Products (D-SLR): EOS-1Ds Mark II, EOS-1D Mark II, EOS 20D, EOS Digital Rebel XT / EOS 350D Digital / EOS Kiss Digital N
Affected Products (CF card):
Lexar Professional 80x-speed Compact Flash cards


3. Serial Number Rubbing Off

Affected Products: EOS 20D and EOS Digital Rebel XT

 


Details

1. Battery Grip BG-E2
It has been discovered that when using Battery Grip BG-E2 with EOS 20D, 20Da or 30D digital SLR cameras, there are cases that, even with fully charged batteries (exclusive battery pack or NiMH battery) or unused AA size batteries, only a few shots can be taken or "bc" is displayed immediately.


2. Disappearance of images when using Lexar Compact Flash Cards

We have received inquiries about the problem of images disappearing when using specific digital SLR cameras. As a result of our investigation, we found that the following two problems may occur. Please be advised of the details and countermeasures.

Disappearance of images when using Lexar Compact Flash Cards

Problem:
Captured images on some Lexar CompactFlash cards can be lost when used with the Canon cameras listed above. Working together, Lexar and Canon have investigated the cause and confirmed that the problem occurs in extremely rare instances when the products above are used together.


3. Serial Number Rubbing Off

We discovered that, for some of the EOS 20D and EOS Digital Rebel XT models that were produced during a certain period of time, the body number printed on the label had worn off following use of the product. This problem affects some products in the following serial number ranges:

EOS 20D:
Body No. "0910400001 - 0910402496", "0920400001 - 0920407771", "0930400001 - 0930417770"

The body number becoming faint or wearing off does not affect the product functionality. It also does not affect warranty service since the body number is recorded as data in the product. Please contact your local service center if you encounter this problem.

 


Free Repair


1. Battery Grip BG-E2

Services Offered:
Battery Grip BG-E2 will be repaired free of charge
Battery Magazine BGM-E2 for BG-E2 Battery Grip will be exchanged with a new product free of charge.

 


Countermeasure

 

2. Disappearance of images when using Lexar Compact Flash Cards

Countermeasure:

The firmware to correct this problem is now available on the Lexar website


Support

We sincerely apologize for the inconvenience these issues have caused for you. We will make every effort in quality control to provide products that our customers can use with confidence. We appreciate your understanding in this matter.

Lexar customers can contact Lexar Professional Support in US at (+1) 510-413-1233, or in UK at (+44) 1483-522-947 or visit Lexar on-line at www.lexar.com/support.

Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone:     1-800-OK-CANON (toll free)
                1-800-652-2666
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support