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Service Notice: Canon EOS Rebel T6s & T6i

Thank you for using Canon products.

This notice is to proactively inform our customers of the phenomenon described below along with Canon’s support actions. We value the trust our customers have placed in us, and we are dedicated to continuously improving product quality as well as delivering industry-leading service and support. We offer our sincerest apologies to any customer who may be inconvenienced.


Phenomenon

In some units of the models listed below, the following phenomenon may occur due to irregularities on an optical layer located in front of the image sensor:

White spots may exist on the optical layer which may result in the appearance of dark circular patterns on the captured image under certain shooting conditions.



Products

The phenomenon described above may occur in cameras whose first and second digits of the serial number are as set forth below.   

Identification Procedure:   

Serial Number: [XXnnnnnnnnnn]   

EOS Rebel T6s: If “XX” is “01” or “02”, the phenomenon described above may occur.   

EOS Rebel T6i: If “XX” is “01” or “02”, the phenomenon described above may occur. “n” represents any digit.

NOTE: If the battery cover contains the marking illustrated below, the camera is NOT affected by the phenomenon described above even if the first and second digits of the serial number are of the numbers mentioned above.


Support

If you would like Canon to inspect your camera, Canon will do so free of charge upon request beginning May 20,2015. Any cameras confirmed by Canon as affected will be repaired free of charge. Please contact Canon using the information below to request an inspection and/or service. This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

If you have not already done so, please register your Canon EOS Rebel T6s or your Canon EOS Rebel T6i. By registering, we will be able to notify you via email about future announcements.

Thank you,

Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone:     1-800-OK-CANON     
                1-800-652-2666
TDD:      1-866-251-3752
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support