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Committed to Service & Support Excellence

A true industry leader understands that reputations are earned one customer at a time, which is why Canon has at its foundation an uncompromising dedication to product reliability, service and support. From cutting-edge technology to industry-leading response times, Canon U.S.A. takes pride in delivering complete customer satisfaction. Click the buttons below to learn more.

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Additional Resources

Camera Repair Request Form

Broadcast Lens Repair Request Form

Canon Professional Services

Firmware Update List

Professional Product Warranty Information

Canon Shipping Solution with The UPS Store

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Other Canon Services

Canon Professional Services Enterprise

Enterprise CPS is customized to provide service and support benefits to medium and large sized organizations that own large quantities of Canon imaging products.
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Product Accessories and Service Parts

Need an accessory or service part for your professional product? Canon is here for you with easy ordering, fast shipping, and reasonable prices.
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Custom Service Programs & Training

Canon's custom service programs are designed for professionals with even the most critical uptime requirements and high priority needs, and provide extensive service and support benefits to keep your business up and running.
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Canon Service Plans

Peace of Mind is a Sound Investment

Canon CarePAK service plans are cost-effective and easy-to-use additional coverage plans. A service plan can provide additional years of service and support from the date you purchased your Canon product. Protect against unforeseen accidents, excessive downtime, and enjoy peace of mind for years to come knowing your new equipment is covered.

CarePAK PLUS is a cost-effective and easy-to-use additional coverage plan. It provides up to four years of service and support from the date you purchased your Canon product.
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Canon CarePAK PRO Service Plan (CarePAK PRO) is a cost-effective and easy-to-use additional coverage plan. Along with your Canon products' one year limited warranty, CarePAK PRO options for one or two years coverage enables you to cover your Canon product with up to three full years of service and support from the date your Canon product is purchased. Protect your Canon product against unforeseen repair costs and excessive downtime, and enjoy peace of mind for years to come with your CarePAK PRO.
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Canon CarePAK MAXIFY and CarePAK MAXIFY Priority Extended Service Plans are cost-effective coverage plans for your Canon MAXIFY printer which protect your product from unforeseen service costs, and provide other key benefits to ensure your business is not interrupted in the unlikely event there is an issue with your product.
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Canon CarePAK PRO AV Extended Service Plan (CarePAK PRO AV) offers options for one year or two years additional coverage for up to five full years of service and support from the date the Canon REALiS Pro AV install projector is purchased.
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Canon eCarePAK offers extended Service Plans for Document Scanners, Large Format and Fax.
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Service and Repair

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⚠A COVID-19 Update from the Canon Service Team

We are continuing to thoroughly follow the developments and directives associated with COVID-19 (coronavirus).
Learn more about the service measures we have in place.

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SERVICE & REPAIR

You can count on Canon's award-winning service and repair department to keep your gear in peak operating condition. Our expert factory-trained technicians provide regular maintenance and repairs.

GET THE HELP YOU ARE LOOKING FOR

Something broken or not working correctly with your product? START A REPAIR

Looking for a cleaning or need maintenance service for your product? GET SERVICE

Looking for the status of your repair or service request? TRACK A SERVICE REQUEST

Looking to troubleshoot your issue yourself?

Find answers with your curated Q&As. Explore our extensive knowledge base with dozens of articles to help you troubleshoot your issue yourself.

VISIT THE KNOWLEDGE BASE

GET PERSONALIZED SUPPORT
THROUGH YOUR CANON ACCOUNT

Your Canon account is the way to get the most personalized support resources for your products.
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REPAIRS AND SERVICE FAQS

What benefits are included with Enterprise CPS?

Enterprise CPS is customized to provide service and support benefits to medium and large sized organizations that own large quantities of Canon imaging products. Enterprise CPS benefits include priority telephone support and repair processing, repair discounts, and on-site equipment maintenance. Standard program options are available and the program can also be customized to meet the specific and unique needs of your organization.

To learn more about the Enterprise CPS program, please call 1-855-440-1598 or email enterprisecps@cits.canon.com

How do I qualify for Corporate Service Training?

The Canon Corporate Service Training Program offers corporate customers who own a large number of Canon imaging products a cost effective alternative to conventional equipment service. Under this program, individuals from the corporate customer are professionally trained in basic maintenance and repair procedures for their selected products. The program also includes follow-up technical support. Having staff qualified to perform service on site can significantly reduce costs associated with down time and shipments to Factory Service centers. Varying levels of training are available to suit specific corporate needs.

For further information please email canonenterpriseservice@cusa.canon.com

What is CarePAK?

carePAK PLUS

CarePAK PLUS is a cost-effective and easy-to-use additional coverage plan. It provides up to four years*** of service and support for your Camera, Binoculars, Camcorder, Printer or Projector.

*** Select products available with 4 year coverage option. See Terms and Conditions for details.

carePAK MAXIFY

Canon CarePAK MAXIFY and CarePAK MAXIFY Priority Extended Service Plans are cost-effective coverage plans to ensure your business is not interrupted in the unlikely event there is an issue with your product.

carePAK PRO Extended Warranty Coverage for PIXMA Pro Printers

Protect your Canon product against unforeseen repair costs and excessive downtime, and enjoy peace of mind for years to come with your CarePAK PRO.

To purchase a CarePAK PRO for your PIXMA Pro printer, click here.

carePAK PRO AV Extended Warranty Coverage for REALiS Pro AV Install Projectors

eCarePAK

The eCarePAK Extended Service Plan has been created to save you costs associated with post-purchase maintenance, maximize uptime throughout the life of your product, and make you feel confident in your imageCLASS, imageFORMULA, imagePROGRAF (including imagePROGRAF PRO-1000), and FAXPHONE for years to come.