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About Us

A true industry leader understands that reputations are earned one customer at a time, which is why Canon has at its foundation an uncompromising dedication to product reliability, service and support. From cutting-edge technology to industry-leading response times, Canon U.S.A. takes pride in delivering complete customer satisfaction.

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Melville, NY Melville, NY Ridgefield Park, NJ Newport News, VA Chesapeake, VA Itasca, IL Honolulu, HI Costa Mesa, CA Hollywood, CA Albuquerque, NM

 

 

Service and Support Legend




Canon supports a number of environmental and recycling initiatives including a Zero Landfill Product Re-use & Recycling Program.

California

  • Canon Experience Center


  •    123 Paularino Avenue
  •    Costa Mesa, CA 92626
  •    T (866) 510-1335

  • Facility Hours: 8:00AM-6:00PM PST M-F

  • Drop Off Counter & Mail In
  • Product Supported:
  •    Consumer
  •    Professional
 
  • Hollywood Professional Technology
    & Support Center


  •    6060 Sunset Boulevard
  •    Hollywood, CA 90028
  •    T (855) CINE-EOS

  • Drop Off Counter (appointment only)
  • Product Supported:
  •    Professional
 

Hawaii

  • Canon Factory Service Center


  •    210 Ward Avenue, Suite 200
  •    Honolulu, HI 96814
  •    T (866) 510-1335

  • Drop Off Counter
  • Product Supported:
  •    Consumer
  •    Professional
 

Illinois

  • Canon Professional Service & Support Center


  •    100 Park Boulevard
  •    Itasca, IL 60143
  •    T (855) CINE-EOS

  • Facility Hours: 9:00AM-4:30PM CST M-F

  • Drop Off Counter (appointment only)

New Jersey

  • Canon Factory Service Center


  •    100 Ridge Road
  •    Jamesburg, NJ 08831

  • Facility Hours: 9:00AM-4:30PM EST M-F

  • Drop Off Counter
  • Product Supported:
  •    Consumer
  •    Professional
 
  • Canon Professional Service & Support Center


  •    65 Challenger Road
  •    Ridgefield Park, NJ 07660
  •    T (855) CINE-EOS

  • Facility Hours: 9:00AM-4:30PM EST M-F

  • Drop Off Counter (appointment only)
  • Product Supported:
  •    Professional
 

New Mexico

  • Canon Customer Support Center


  •    Albuquerque, NM
  •    1-800-OK-CANON

  • Support hours vary by product

New York

  • Canon Americas Headquarters
    Customer Care Center


  •    One Canon Park
  •    Melville, NY 11747
  •    T (631) 330-3001

  • Facility Hours: 9:00AM-4:00PM EST M-F

  • Counter Only: Drop Off Point for Transfer to Factory Service Location (No mail-in service)
  • Product Supported:
  •    Consumer
  •    Professional
 

Virginia

  • Canon Customer Support Center


  •    Chesapeake, VA
  •    1-800-OK-CANON

  • Support hours vary by product
  • Canon Factory Service Center


  •    12022 Canon Boulevard
  •    Newport News, VA 23606
  •    T (866) 510-1335

  • Mail-in Only
  • Product Supported:
  •    Consumer
  •    Professional