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Thank you for purchasing a CarePAK PLUS accidental protection plan from B&H Photo!

Activating Your CarePAK PLUS Plan

You will receive a confirmation email within 3 business days with your CarePAK activation code and activation instructions.

Once you activate your plan, we’ll send a welcome letter to your email account that includes all your plan details. Please be sure to keep your welcome letter in a safe place, as well as a copy of your hardware sales receipt, since you will need them for service.

CarePAK PLUS Program Benefits

Protection from
Accidental Damage

Protection from kids, pets, and life including accidental damage such as drops, spills, power surges and other unforeseen events.

Extended Coverage from
Normal Wear & Tear

No more worries! Receive additional hardware coverage from normal wear and tear on all mechanical and electrical issues.

$0 Deductible

No Deductible for any repair or replacement,

ever.

Complimentary Customer Support

Agent-assisted customer support from our dedicated team of experts via an exclusive member hotline.

Camera Maintenance with
Sensor Cleanings

Designed to help keep your EOS/Mirrorless Cameras and EF/RF Lenses in optimal condition. One included per year.

Free Two-Way Shipping

Free shipping to and from Canon for all service and repairs. Simply call for a pre-paid shipping label for your product.

Transferable

Purchase a product as a gift for someone else or sell it during the covered period and transfer the benefits to someone else.

5 Business day Service

No additional cost for priority service with fast, reliable repairs and minimized downtime.

Canon CarePAK PLUS. Because Accidents Happen.

With Canon CarePAK PLUS, we’ve got you covered! Accidental damage protection, coverage from normal wear and tear, image recovery, camera maintenance with sensor cleanings, free shipping and much more.

Have any additional questions?

When does coverage begin and end?

CarePAK PLUS coverage begins on the date of your CarePAK PLUS purchase and depending on the plan you choose, will be in effect for 2-4 years from the original purchase date of your product. The coverage expiration date is printed on the welcome/ registration confirmation letter sent after you have registered your CarePAK PLUS.

Are there conditions or limitations on CarePAK PLUS?

CarePAK PLUS is available on products purchased within 90 days from the Canon online store or a Canon authorized dealer. Abuse, misuse, and fraud are not covered. For more detail, please refer to "What is Not Covered (General Exclusions)" in the Terms and Conditions.

Where can I read the complete Terms and Conditions of the plan?

A link to the complete Terms and Conditions can be found by visiting usa.canon.com/carepak-plus.

Service Direct From Canon

  • Genuine Canon Factory Service
  • Rapid Repair Processing
  • Dedicated Customer Support Team
  • Genuine Canon Parts
From both Canon and B&H Photo, we value your business and appreciate your trust in us for your imaging needs!

Contact Us

Call Us

1-833-CAREPAK

(1-833-227-3725)

Email Us

Let us know if you have any

questions or concerns at 

(Response within 1 business day)