CarePAK PRO
FOR COMMERCIAL, PROFESSIONAL, EDUCATIONAL, OR INSTITUTIONAL USE
SERVICE CONTRACT TERMS & CONDITIONS
Be sure to register your service contract online! In order to maximize Your benefits, please go to usa.canon.com/registration and register
Your
Service Contract within 30 days of purchase. Failure to do so may result in significant service delays when You
have
a Claim.
DEFINITIONS
Throughout this Contract, the following capitalized words have the stated meaning:
"Accidental Damage From Handling", "ADH": refers to accidental damage from
handling, meaning such damage resulting from
unintentionally
dropping the Covered Product or liquid spillage. "Administrator": the entity responsible for
administrating benefits to You in accordance with the Service
Contract provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon Park, Melville, NY
11747-3036.
"Claim": a demand for payment in
accordance with this Contract sent by You to the Administrator or Us. "Contract Purchase
Receipt": the receipt document (paper or e-mail) provided to
You by the Administrator or Retailer as proof of Your Contract purchase that indicates the Term, Deductible, and
date in which the Service Contract was
purchased, which must be attached to and forms part of this Service Contract. "Failure":
the
mechanical or electrical breakdown of Your Product to perform
its intended function including defects in materials or workmanship and normal wear and tear; occurring during
normal use of the Product. "Original
Purchase Price": the amount paid by You for the covered Product(s); excluding any applicable taxes
and/or fees, as evidenced on Your sales/Canon
purchase documentation. "Power Surge": damages to the Product resulting from an
oversupply
of voltage to Your Product while properly connected to
a surge protector approved by the Underwriter's Laboratory Inc. (UL), but not including damages resulting from
the
improper installation or improper
connection of the Product to a power source. "Product(s)": the item(s) which You
purchased
and is covered by this Service Contract. "Retailer": the seller
that has been authorized by Us to sell this Service Contract to You. "Service Contract",
"Contract": this document detailing all coverage provisions,
conditions, exclusions and limitations for this Contract that has been provided to You upon purchase completion
from
Our Retailer. "Term": the period of
time shown on Your Contract Purchase Receipt which represents the duration in which the provisions of this
Service
Contract are valid. "We", "Us", "Our",
"Obligor",
"Provider": the party or parties obligated to provide service under this Service
Contract
as the service contract provider, Northcoast Warranty
Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114; (Florida Residents: this
Service
Contract is an agreement between You and Technology
Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038).
"You", "Your": the purchaser/owner of the Product(s)
covered by this Service Contract.
PRODUCT ELIGIBILITY
This Service Contract covers Products purchased as new or factory-refurbished and manufactured for
use in
the United States, which, at the time of Product
purchase, included a Canon USA, Inc. limited warranty valid in the United States providing minimum
coverage of one (1) year parts and labor. The original
Service Contract must be purchased within ninety (90) days of purchase of Your Product. Purchase of
this
Service Contract is not required to purchase the
Product or to obtain financing for the Product. Coverage outlined in this Service Contract only
applies
to Products not covered under any other insurance
warranty, guarantee and/or service contract providing the same benefits as outlined herein. Products
must be purchased from a Retailer, be solely intended
for professional, educational, or institutional use, and not intended for personal or industrial
use,
resale, or rental.
RENEWAL
Subject to this section, Your original Service Contract can be renewed. The renewal must be purchased
no
sooner than ninety (90) days prior to expiration
date of the original Service Contract Term and not after such date. In no event, however, will the
combined Term of your manufacturer's Limited Warranty,
original Service Contract and any Service Contract renewal period exceed the maximum coverage time
period of five (5) years from date of Product
purchase. Coverage during the renewal period will be governed by the then current version of the
Service
Contract Terms & Conditions which must be
agreed to in order for the renewal period to become effective. To renew Your Service Contract, sign
into
Your Canon Account at usa.canon.com to view
your eligible products or call 1-833-CAREPAK (1-833-227-3725).
YOUR RESPONSIBILITY
PRODUCT PROTECTION: If damage or breakdown of the Product is suspected, You should
promptly take reasonable precautions in order to protect
against further damage.
SERVICE CONTRACT TERM
EFFECTIVE DATE OF COVERAGE:
- Damage resulting from Power Surge or Accidental Damage from Handling ("ADH"): Coverage for damages to Your Product resulting from
Power Surge or Accidental Damage From Handling, begins on the date of Product purchase or
delivery (if different from Product purchase date), and
continues for the Term shown on Your Contract Purchase Receipt.
- Failure resulting from Mechanical/Electrical Breakdown: Coverage for Failure of Your Product
resulting from mechanical or electrical breakdown
as described in the definition of "Failure" begins upon expiration of the shortest portion of
the
manufacturer's original parts and/or labor limited
warranty and continues for the remainder of Your Term.
WHAT IS COVERED – GENERAL
In accordance with the SERVICE CONTRACT TERM described above, We agree to procure the necessary
services
to restore Your Product to standard
operating condition at Our discretion, which may result in a replacement of Your originally covered
Product in lieu of repair services, if Your Product
experiences a Failure or damage from Accidental Damage From Handling ("ADH") or Power Surge.
If provided to You, a replacement product may be a new or refurbished product of equal or similar
features and functionality, but not necessarily the same
model. Please refer to the LIMIT OF LIABILITY section for full details regarding Product
replacements.
IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT WILL NOT REPLACE OR PROVIDE DUPLICATIVE
BENEFITS
DURING ANY ACTIVE
MANUFACTURER'S LIMITED WARRANTY PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR, ON-SITE SERVICE AND/OR
SHIPPING COSTS COVERED BY
THAT LIMITED WARRANTY ARE THE SOLE RESPONSIBILITY OF THE MANUFACTURER (WHO IS CANON U.S.A., INC.)
PARTS
USED TO REPAIR OR REPLACE
YOUR PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL MANUFACTURER PARTS THAT PERFORM TO THE
FACTORY SPECIFICATIONS OF
YOUR PRODUCT. Where applicable, technological advances may result in a replacement product with a
lower
selling price than Your original Product, and
no refunds will be made based on the replacement product cost difference.
This Service Contract is only valid for repairs or replacement within the contiguous United States,
plus
Alaska and Hawaii.
ADDITIONAL BENEFITS INCLUDED IN YOUR PLAN
In addition to coverage for a Failure, Your Contract also provides coverage for:
- ACCIDENTAL DAMAGE FROM HANDLING (ADH): labor and/or parts
required to repair Your Product, or at Our sole discretion, replacement of Your
original Product in lieu of repair in consideration of sudden and unforeseen ADH.
- COMPLIMENTARY CUSTOMER SUPPORT: During your Service Contract
Term
and upon validation of CarePAK coverage with an active Canon
Account, Your Contract includes agent-assisted support, for all CarePAK eligible Products,
via
phone at 1-833-CAREPAK (1-833-227-3725) or email at
carepakplus@cits.canon.com.
- NO LEMON GUARANTEE: Within any consecutive twelve (12) month
period, if Your Product has three (3) repairs covered under Your Contract for
the same problem and a fourth (4th) repair is required for the same problem and considered
covered under Your Contract, We will replace Your
Product with one of like kind and quality, but not necessarily same model, or, at Our sole
discretion, provide You with reimbursement equal to the
fair market value of the Product as determined by Us based upon the age of the Product and
subject to the LIMIT OF LIABILITY section. Any repair
services performed while Your Product is under its manufacturer's warranty or in association
with ADH are not considered to be qualifying service
repairs under this benefit.
DEDUCTIBLE
There is no Deductible required to obtain service on Your Product under this Service Contract.
OBTAINING SERVICE
IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE ADMINISTRATOR FOR APPROVAL AND
A
REPAIR
AUTHORIZATION NUMBER. IMPORTANT: THE SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE
OR
BREAKDOWN TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST VALIDATE AND
PROVIDE YOU
WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING
CONSIDERED UNDER
THIS CONTRACT.
THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. Upon validation of
CarePAK coverage, Canon will
make commercially reasonable efforts to service and ship Your repair or replacement within five (5)
business
days after you receive the No Charge Repair
Acknowledgement correspondence via email, and subject to availability of parts or replacement Product.
Note
that business days are Monday through
Friday, 9am-5pm, and exclude Canon observed holidays, and any periods where unavailability is due to
circumstances beyond Canon's control.
If You need to file a Claim under this Service Contract or verify Your coverage, call the
Administrator's
Customer Care Center at 1-833-CAREPAK (1-833-
227-3725). To expedite service, please have Your Contract Purchase Receipt readily available. The
Administrator will confirm Your Service Contract coverage
and collect any additional information necessary from You and about Your covered Product. When You
receive
authorization for service on Your Product
under this Contract, You will also receive further instructions on how to obtain such service. In
general:
- You can also arrange for service under this Contract online by visiting the Administrator's "Request
Product Repair Page" at
www.usa.canon.com/support.
Please do not take or return Your Product to the Retailer or ship Your Product anywhere unless the
Administrator instructs You to do so. If You are
instructed by the Administrator to transport or ship Your Product, a prepaid shipping label will be
provided. Be sure to include the following with Your
Product:
- (1) a copy of Your Contract Purchase Receipt;
- (2) a brief written description of the problem You are experiencing with the Product; and
(3) a prominent notation of Your repair authorization number that the Administrator gave You.
Please use caution when transporting and/or shipping Your Product as directed by the Administrator, as
We
are not liable for any freight charges or
damages due to improper packaging by You or Your representative.
If Your Term expires during the time of an approved Claim, Your coverage under the Contract will be
extended
until the date in which Your approved Claim
in progress has been fulfilled completely in accordance with the terms and conditions of this Service
Contract.
LIMIT OF LIABILITY
During the Term of Your Service Contract, the maximum amount that We are obligated to pay for services
in
connection with all Claims pursuant to this
Service Contract is:
- One (1) Product replacement for a covered Claim for ADH damage (in which Your replacement product is
ineligible for continued coverage under
Your original Contract); OR
- Two (2) Product replacements for covered Claims for Power Surge or Failures (Your first replacement
product is automatically covered under
Your original Contract for the remainder of Your Term).
Once the first limit has been met, Our obligation under this Contract is considered fulfilled in its
entirety and coverage ends.
NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES; INCLUDING BUT
NOT LIMITED TO: PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR
EQUIPMENT, FROM DELAYS IN
SERVICE OR THE INABILITY TO RENDER SERVICE OR RESULTING FROM THE UNAVAILABILITY OF REPAIR
PARTS/COMPONENTS.
NEITHER WE NOR THE
ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING CONDITIONS KNOWN TO YOU;
INCLUDING ANY INHERENT
PRODUCT FLAWS.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS)
THIS SERVICE CONTRACT DOES NOT COVER:
- LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE INTENTIONAL TREATMENT OF
THE
COVERED
PRODUCT IN A HARMFUL, INJURIOUS, MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR
FAILURE,
INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE RESULTING FROM STUNTS OR SPECIAL EFFECTS EMPLOYED IN FILM,
TELEVISION, OR
THEATRE PRODUCTIONS, PRACTICAL, MECHANICAL, OR VEHICULAR STUNTS, AND/OR EXPLOSIONS OR OTHER
PYROTECHNICS).
- LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: MISHANDLING, IMPROPER PACKAGING BY YOU,
ALTERATION,
COLLISION WITH OR OF ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS
EXPLICITLY
DEFINED AS
POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO FOLLOW OPERATING, MAINTENANCE OR ENVIRONMENTAL
INSTRUCTIONS
PRESCRIBED IN THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY ANYONE OTHER
THAN A
SERVICER AUTHORIZED BY CANON.
- SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES (OTHER THAN THOSE SOLD BY
THE
COVERED
PRODUCT'S ORIGINAL MANUFACTURER) WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE
CALLS
OR SERVICE PROBLEMS.
- SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER OR MANUFACTURER DATING HAS
BEEN ALTERED
OR REMOVED.
- SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY CONSUMABLE ITEMS.
- PREVENTIVE MAINTENANCE.
- SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE THAT MAY BE INCLUDED WITH OR
CONNECTED TO
THE COVERED PRODUCT.
- ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.
- ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.
- SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE CONTIGUOUS UNITED STATES OF
AMERICA,
ALASKA, OR
HAWAII.
- PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT, WITHIN ALL REASONABLE
MECHANICAL OR
ELECTRICAL PROBABILITY, RELATES TO THE MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS
SERVICE
CONTRACT).
- COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF THE PRODUCT THAT DOES NOT
IMPEDE OR
HINDER THE PRODUCT'S NORMAL OPERATIONAL FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR,
TEXTURE, OR
FINISH), RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER CONDITIONS.
- ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT THE MANUFACTURER IS
RESPONSIBLE FOR
PROVIDING, REGARDLESS OF THE MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS.
- BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY, GUARANTEE AND/OR SERVICE
CONTRACT
PROVIDING THE SAME BENEFITS AS OUTLINED IN THIS SERVICE CONTRACT.
- ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.
- ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.
- ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM, SOFTWARE, HARDWARE, OR
FIRMWARE,
OR ANY
MODIFICATION, REPROGRAMMING, DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.
YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND PRIOR TO COMMENCEMENT OF
ANY
REPAIR.
THIS SERVICE CONTRACT DOES NOT COVER RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR
COVERED
PRODUCT,
AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE THAT MAY BE PROVIDED TO
YOU.
IN NO
EVENT SHALL WE BE RESPONSIBLE FOR THE RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR
PRODUCT. IF
YOUR CAREPAK PRO COVERAGE INCLUDES CANON IMAGE RECOVERY ADMINISTERED BY AFTER, INC. ("IMAGE RECOVERY"),
PLEASE NOTE THAT
IMAGE RECOVERY TERMS AND CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PRO, AND CAN BE FOUND AT
USA.CANON.COM/CAREPAK-PRO.
IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER THIS SECTION, OR IN THE
EVENT
OF A SERVICE
INCIDENT WHEREIN THERE IS A "NO PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE
RESPONSIBLE FOR
ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY SHIPPING AND/OR ON-SITE SERVICING COSTS.
OUR RIGHT TO RECOVER PAYMENT
If You have a right to recover against another party for anything We have paid under this Service
Contract,
Your rights shall become Our rights. You shall
do whatever is necessary to enable Us to enforce these rights. We shall recover only the excess after
You
are fully compensated for Your loss.
CANCELLATION
You may cancel this Service Contract at any time by informing the Administrator of Your cancellation
request. If such request is within thirty (30) days of
the purchase of this Service Contract, You will receive a one hundred percent (100%) refund of the
Service
Contract purchase price paid by You, less the
amount of any Claims paid by Us. If such request is made after thirty (30) days of the purchase date of
this
Service Contract, You will receive a pro-rata
refund of the Service Contract purchase price paid by You, less the amount of any Claims paid by Us and
less
an administrative fee not to exceed ten
percent (10%) of the Service Contract purchase price, or twenty-five dollars ($25.00), whichever is
less. In
no event will any imposed administrative fee
exceed twenty-five dollars ($25.00).
We may only cancel this Service Contract for the following reasons:
- 1) non-payment of the Service Contract fee by You;
- 2) material misrepresentation by You to Us; or
- 3) substantial breach of duties by You under this Service Contract in relation to the covered Product or
its
use.
If We cancel this Service Contract, We must provide written notice to You at least fifteen (15) days
prior
to the effective date of cancellation. Such notice
will be sent to Your current address in Our file (email or physical address as necessary), with the
reason
for and effective date of such cancellation. If We
cancel this Service Contract, You will receive a pro-rata refund based upon one hundred percent (100%)
of
any unearned Service Contract fee paid by You,
minus any Claims paid by Us.
NOTICE: These CANCELLATION provisions apply to the original purchaser of this Service Contract only. If
the
purchase of this Contract was financed, any
outstanding balance due to the finance company will be deducted from any due refund and paid to the
finance
company instead of the Holder.
GUARANTY
This is not an insurance policy; it is a service contract. We have obtained an insurance policy to
insure
Our performance under this Service Contract. Should
We fail to pay any Claim or fail to replace the Product covered under this Service Contract within sixty
(60) days after the Claim has been submitted, or in
the event You cancel this Service Contract, and We fail to refund any unearned portion of the Service
Contract price, You are entitled to make a direct claim
against the insurer, Wesco Insurance Company, at 866-505-4048 or 59 Maiden Lane, 43rd Floor, New York,
NY
10038.
TRANSFERABILITY
If You are the original purchaser of this Service Contract and wish to transfer coverage under this
Service
Contract to a different owner, You may initiate a
one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK (1-833-227-3725). You will
be
required to provide Your registration number
located on Your Contract Purchase Receipt and a copy of Your Product purchase receipt (if provided
separately). Transferability is determined at Canon's
discretion, as approved by Us, and may not be available with all Products. The CANCELLATION provisions
apply
to the original purchaser of this Service
Contract only.
ENTIRE AGREEMENT
This Service Contract, including the terms, conditions, limitations, exceptions and exclusions, and Your
Contract Purchase Receipt, constitute the entire
agreement between Us and You and no representation, promise or condition not contained herein shall
modify
these items, except as required by law.
SPECIAL STATE REQUIREMENTS
Regulation of service contracts may vary widely from state to state. Any provision within this Service
Contract which conflicts with the laws of
the state where You live shall automatically be considered to be modified in conformity with applicable
state laws and regulations as set forth
below. The following state specific requirements apply if Your Service Contract was purchased in one of
the
following states and supersede any
other provision within Your Service Contract terms and conditions to the contrary.
Connecticut: The following disclosure statement is added to this Service Contract: In the event
of a
dispute
with Administrator, You may contact The State
of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The
written complaint must contain a description of
the dispute, the purchase or lease price of the Product, the cost of repair of the Product and a copy of
the
warranty Service Contract.
GUARANTY is amended as follows: If We fail to pay or to deliver service on a claim within sixty (60)
days
after proof of loss has been filed, or in the event
You cancel this Service Agreement and We fail to issue any applicable refund within sixty (60) days
after
cancellation, You may file a claim against the
insurer, Wesco Insurance Company at 59 Maiden Lane, 43rd Floor, New York, NY 10038, by calling
1-866-505-4048.
CANCELLATION is amended as follows: This Service Contract may be cancelled by the Service Contract
Holder if
the Device covered under this Service
Contract is returned, sold, lost, stolen or destroyed.
YOUR RESPONSIBILITY is amended to include: It is Your responsibility of the to follow the manufacturer's
specifications for the use and care/maintenance
of the covered Product.
Florida: The definition of "We", "Us", "Our", "Obligor", "Provider" is deleted
and replaced with the
following: "We", "Us", "Our", "Obligor",
"Provider": Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New
York,
NY
10038. This Service Contract is between
the Provider, Technology Insurance Company, Inc. (License No. 03605) and You.
GUARANTY is deleted and replaced with the following: This is not an insurance policy, it is a Service
Contract.
The following disclosure statement is added to this Service Contract: The rates charged to You for this
Service Contract are not subject to regulation by the
Florida Office of Insurance Regulation.
Georgia: CANCELLATION is amended as follows: Any cancellation fee shall not exceed ten percent
(10%) of
the
pro rata premium refund due or twenty-
five dollars ($25.00) whichever is less. If You cancel the contract within thirty (30) days of the
contract
purchase date, and no claim has been made, a ten
percent (10%) penalty per month shall be added to any refund that is not paid or credited within
forty-five
(45) days after receipt of the cancellation
request.
The Provider may only cancel this Service Contract for fraud by You, material misrepresentation by You,
or
nonpayment by You. If We cancel this Service
Contract, no cancellation fee shall apply and We shall provide written notice to You at the last known
address held by Us at least thirty (30) days preceding
the effective date of cancellation. The notice will state the effective date and the reason for the
cancellation. The lienholder may only cancel this Contract
for non-payment if they hold a power of attorney.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only unauthorized product repairs,
modifications or alterations performed after
the effective date of the Service Contract are excluded. PRE-EXISTING CONDITIONS – The "Pre-Existing
Condition:" definition is deleted and replaced with:
Conditions that were caused by You or known by You prior to purchasing this Service Contract.
The following disclosure statement is added to this Service Contract: This Service Contract will be
interpreted and enforced according to the laws of the
state of Georgia.
Hawaii: CANCELLATION is amended as follows: If You request cancellation of this Service Contract
within
thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45) days after Your
cancellation
request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This provision applies only to
the
original purchaser of the Service Contract.
YOUR RESPONSIBILITY is amended to include: It is Your responsibility to follow the manufacturer's
specifications for the use and care/maintenance of the
covered Product.
Illinois: The following disclosure statement is added to this Service Contract: Covered items
must be in
place and in good operating condition on the
effective date of coverage and become inoperative due to defects in materials or workmanship, or normal
wear
and tear, after the effective date of this
Service Contract.
Indiana: The following disclosure statement is added to this Service Contract: This Contract is
not
insurance and is not subject to Indiana insurance law.
GUARANTY is amended as follows: Your proof of payment to the Retailer for this Service Contract shall be
considered proof of payment to the insurance
company which guarantees Our obligations to You. If We fail to perform or make payment due under this
Contract within sixty (60) days after You request
the performance or payment, You may request the performance or payment directly from the insurer that
issued
the provider's Service Contract
reimbursement policy, including any applicable requirement under the Contract that the provider refund
any
part of the cost of the Contract upon
cancellation of the Contract.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended as follows: The "Pre-Existing Condition" definition
is
deleted and replaced with: conditions
that were caused by You or known by You prior to purchasing this Service Contract.
New York: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract
within
thirty (30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days after Your cancellation
request to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This provision applies only to
the
original purchaser of the Service Contract.
Oregon: OBTAINING SERVICE is amended as follows: If You need to file a claim under this Service
Contract,
You must contact the Administrator at 1-833-
CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs made to
Your
Product. If You reasonably determine that
You have a Covered Failure when the Administrator's office is closed and You choose to have Your Product
repaired, You are responsible for paying for
the repair. You must then call the Administrator during the next available regular business hours, or as
soon as reasonably possible, so that the Administrator
may determine whether there was a Covered Failure. Failure to call in and report the claim may result in
non-payment. If the Administrator determines that
there was a Covered Failure, then We will pay You in accordance with the terms and conditions of this
Contract.
The following disclosure statement is added to this Service Contract: This Service Contract is an
agreement
between the Obligor/Provider, Northcoast
Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114, [(866) 927- 3097] and
You.
If the purchase of this Contract was financed,
any outstanding balance due to the finance company will be deducted from any due refund and paid to the
finance company instead of You. The refund
amount paid to the finance company may be less than the Contract purchase price financed if claims have
been
paid by Us.
Utah: The following disclosure statement is added to this Service Contract: Full payment will be
received
for the purchase price of this Service Contract at
the time of purchase.
The following disclosure statement is added to this Service Contract: This Service Contract or warranty
is
subject to limited regulation by the Utah Insurance
Department. To file a complaint, contact the Utah Insurance Department. Coverage afforded under this
Service
Contract is not guaranteed by the Property
and Casualty Guaranty Association.
GUARANTY is amended as follows: Should the provider fail to pay or provide service on any claim within
sixty
(60) days after proof of loss has been filed,
the contract holder is entitled to make a claim directly against the Insurance Company.
CANCELLATION is amended as follows: We may only cancel this Service Contract for material
misrepresentation
by You, nonpayment by You or a substantial
breach of contractual duties by You relating to the covered property or its use. If We cancel this
Service
Contract for material misrepresentation or a
substantial breach of contractual duties, such cancellation will be effective thirty (30) days after
mailing
of notice. If We cancel this Service Contract for non-
payment, such cancellation will be effective fifteen (15) days after the mailing of notice. The notice
will
state the effective date and the reason for the
cancellation.
OBTAINING SERVICE is amended as follows: If You need to file a claim under this Service Contract, You
must
contact the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any repairs made to Your
Product If
You reasonably determine that You have a
Covered Failure when the Administrator's office is closed and You choose to have Your Product repaired,
You
are responsible for paying for the repair. You
must then call the Administrator during the next available regular business hours, or as soon as
reasonably
possible, so that the Administrator may
determine whether there was a Covered Failure. Failure to call in and report the claim will result in
non-payment. If the Administrator determines that there
was a Covered Failure, then We will pay You in accordance with the terms and conditions of this
Contract.
Virginia: If any promise made in the Contract has been denied or has not been honored within
sixty (60)
days
after your request, you may contact the
Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs
at
http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a
complaint.
For questions about this Service Contract or to obtain a copy of these terms &
conditions, log onto the
Administrator's website at www.usa.canon.com/carepak-pro or call 1-833-CAREPAK.