Canon CarePAK Plus Service Plans

Accidents Happen. We've Got You Covered!

Purchase a Plan

All plans require receipt as proof of purchase.
CarePAK PLUS and CarePAK PRO Plans must be purchased within 90 days of purchasing your Canon product.
eCarePAK Plans must be purchased within the warranty period of your Canon product.
To purchase a CarePAK PRO for Cinema products, please contact an Authorized Cinema Dealer.

Activate your plan

Purchased from Canon Direct before October 9th, 2018? Please call 1-833-CAREPAK to activate your plan.

Already purchased a Service Plan for your product? Activate your plan today

Arrange a repair*

*Plan must be activated.

ACTIVATE

CarePAK PLUS offers protection from accidental damage such as drops, spills, power surges, and more including normal wear and tear, beyond the standard warranty period. With a CarePAK PLUS, a damaged product will be repaired to good working condition or replaced with an equivalent product.

CarePAK PLUS Program Benefits*

*Included with a valid CarePAK plan and active Canon Account.

See Terms and Conditions below for complete details.

Protection from Accidental Damage

Protection from kids, pets, and life including accidental damage such as drops, spills, power surges and other unforeseen events.

Image Recovery

With Image Recovery, we can help retrieve your lost or corrupted images or videos, so you won't lose your precious memories. Included with Cameras, Camcorders, and Printers with a memory card slot only.

Extended Coverage from Normal Wear and Tear

No more worries! Receive additional hardware coverage from normal wear and tear on all mechanical and electrical issues.

Free Two-Way Shipping

Free shipping to and from Canon for all service and repairs. Simply call for a pre-paid shipping label for your product.

Service & Support Directly from Canon

With hassle free service and support direct from Canon, you will never deal with a 3rd party. Feel confident your product will be serviced by Canon factory trained technicians using only Genuine Canon parts.

$0 Deductible

No Deductible for any repair or replacement, ever.

Camera Maintenance with Sensor Cleanings

Canon Maintenance Service, designed to help keep your gear in optimal working condition, is included for EOS Cameras and EF/RF Lenses one time per year for each year of your coverage period.

Always Genuine Canon Products

If your product cannot be fixed and needs to be replaced you will receive the exact same model, or better, always!

Transferable

CarePAK PLUS is transferable. Purchase a product as a gift for someone else or sell it during the covered period and transfer the benefits to someone else.

5 Business Day Service

No additional cost for priority service with fast, reliable repairs and minimized downtime. Most claims are serviced and shipped within five business days. Subject to availability of parts or replacement product.

Complimentary Customer Support

Agent-assisted customer support, for all CarePAK eligible products, from our dedicated team of experts via an exclusive member hotline.

SERVICE DIRECT FROM CANON

Genuine Canon Factory Service
Rapid Repair Processing
Dedicated Customer Support Team
Genuine Canon Parts

FAQs

Where can I use my CarePAK PLUS benefits?

CarePAK PLUS is valid for sale exclusively within the USA, limited to the 50 states and District of Columbia. All registered users must reside within the 50 States or District of Columbia. Any damage that occurs outside of the USA is fully covered but the damaged product must be returned to a Canon USA factory service location.
What does CarePAK PLUS cover?

CarePAK PLUS covers your product for one incident of unintentional or accidental damage. In addition, CarePAK PLUS offers enhanced protection, above the manufacturer's limited warranty. In the event that your product requires service during your coverage period, CarePAK PLUS covers the cost of service including Canon genuine parts and labor or a comparable Canon refurbished replacement at our discretion. Please refer to "What is Covered – General" in the Terms and Conditions for more details.
Are there conditions or limitations on CarePAK PLUS?

CarePAK PLUS is available on products purchased within 90 days from the Canon online store or a Canon authorized dealer. Abuse, misuse, and fraud are not covered. For more detail, please refer to "What is Not Covered (General Exclusions)" in the Terms and Conditions.
Where can I purchase CarePAK PLUS?

Purchase CarePAK PLUS with your Canon product when shopping at an authorized USA retailer, on Canon Direct or by calling 1-833-CAREPAK (1-833-227-3725). CarePAK PLUS is available on products for up to 90 days from product purchase date. CarePAK PLUS is subject to availability and not available on all products. Please visit Canon Direct to find out if CarePAK PLUS is available on your product.
What is the coverage period of CarePAK PLUS?
Your CarePAK PLUS coverage shall begin on the date of your CarePAK PLUS purchase, and shall be in effect for 2-4 years from the date of product purchase or delivery date (if different from product purchase date). The coverage end date is printed on the welcome/activation confirmation letter sent after you have activated your CarePAK PLUS. Canon reserves the right to verify product and contract eligibility and may reject or modify enrollment term if product, coverage or original product purchase date or delivery date is incorrect.

For example, if you purchase a CarePAK PLUS Plan with a 4 year term:
- Purchase Date or Delivery of Canon Equipment: 1/1/2024
- Purchase Date of Service Plan: 2/15/2024
- Plan Term: 4 Years
- Effective Date of Plan: 2/15/2024
- Expiration Date of Plan: 12/31/2027
Do I need to activate CarePAK PLUS after I purchase it?

Yes. After you purchase CarePAK PLUS, you will receive an email with your order confirmation and activation link. Within this email you will find your CarePAK PLUS activation code. You must activate your CarePAK PLUS in order to obtain service. Please keep a copy of your welcome letter (with activation code) and a copy of your hardware sales receipt; you will be required to provide them in order to obtain service. Contact us at 1-833-CAREPAK (1-833-227-3725) if you have questions or need assistance with activation.
How do I obtain service or verify coverage?

To expedite service or verify coverage, call our Customer Care Center at 1-833-CAREPAK (1-833-227-3725). We'll confirm your CarePAK PLUS coverage and collect your hardware proof of purchase and help you arrange for a repair.

Camera, Video, Lens, Flash, Binocular and Projector customers have the added convenience of arranging a repair online by visiting our Product Repair Page. Please have your CarePAK PLUS registration number available and a copy of your hardware sales receipt to send in with your product. Please refer to "Obtaining Service" in the Terms and Conditions for complete details.

Printer, Scanner and Multifunction Printer customers must call 1-833-CAREPAK to initiate InstantExchange service. A defective product is exchanged for a comparable refurbished product on an expedited basis. The replacement product is typically shipped the second business day. Please refer to "Obtaining Service" in the Terms and Conditions for complete details.
Can I cancel CarePAK PLUS?

You may cancel CarePAK PLUS for a full refund within thirty (30) days of the original date of your CarePAK PLUS coverage if you have not made any service claims. Please refer to "Cancellation" in the Terms and Conditions for complete details.
Can I transfer CarePAK PLUS to another person or transfer to a different product?

The original owner of CarePAK PLUS may initiate a one-time transfer of ownership. You will be required to provide your registration number and a copy of your hardware sales receipt. Contact us at 1-833-CAREPAK (1-833-227-3725). Please refer to "Transferability" in the Terms and Conditions for complete details.

This plan cannot be transferred to a different product. Your CarePAK PLUS plan is tied to the serial number of the original covered product, or replacement product, if applicable.
What is Image Recovery?

Image Recovery is a benefit of CarePAK PLUS 2, 3 and 4 year plans for DSLR, VIDEO, and PRINTER products with a memory card slot, that covers your photos and videos stored on the removable memory card inside your camera, video camcorder, or printer. If the memory card becomes damaged and cannot be read by the product we will send it to ATP Data Services to have the Data (your pictures and videos) recovered and placed on a new memory card or USB drive.
Am I covered for normal "wear and tear"?

Yes, if the covered product needs service it will be covered. An example of this would be a DSLR Camera that needs to have the sensor cleaned or an EF Lens that has dirt on the front or rear optical glass. This kind of normal use can be sent in for a repair at any time and will be covered under the CarePAK PLUS plan.
Can I purchase CarePAK on a refurbished Canon product?

CarePAK can be purchased on a Canon factory-refurbished product. If you want to purchase a CarePAK for your Canon factory-refurbished product, you can select a plan directly on the product page at the time of purchase. If you don’t see CarePAK available on the product page, please go to www.usa.canon.com/carepak-plus. Enter your model name, select your plan, add to cart and make your purchase. You have 90 days after the product purchase to purchase a CarePAK either directly from Canon or from a Canon authorized dealer.