DEFINITIONS
Throughout this Contract, the following capitalized words have the stated meaning:
"Accidental Damage From Handling", "ADH": refers to accidental damage from
handling, meaning such damage resulting from unintentionally
dropping the Covered Product or liquid spillage. "Administrator": the entity responsible for
administrating benefits to You in accordance with the Service
Contract provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon Park, Melville, NY
11747-3036. "Claim": a demand for payment in
accordance with this Contract sent by You to the Administrator or Us. "Commercial Use": any
non-residential use; including rental, business, educational
and institutional. "Contract Purchase Receipt": the receipt document (paper or e-mail) provided
to You by the Administrator or Retailer as proof of Your
Contract purchase that indicates the Term, Deductible, and date in which the Service Contract was purchased;
which must be attached to and forms part
of this Service Contract. "Failure": the mechanical or electrical breakdown of Your Product to
perform its intended function including defects in materials
or workmanship and normal wear and tear; occurring during normal use of the Product. "Original Purchase
Price": the amount paid by You for the
covered Product(s); excluding any applicable taxes and/or fees, as evidenced on Your sales/Canon purchase
documentation. "Power Surge": damages to
the Product resulting from an oversupply of voltage to Your Product while properly connected to a surge
protector approved by the Underwriterās
Laboratory Inc. (UL), but not including damages resulting from the improper installation or improper connection
of the Product to a power source.
"Product(s)": the item(s) which You purchased and is covered by this Service Contract.
"Retailer": the seller that has been authorized by Us to sell this
Service Contract to You. "Service Contract", "Contract": this document
detailing all coverage provisions, conditions, exclusions and limitations for this
Contract that has been provided to You upon purchase completion from Our Retailer. "Term": the
period of time shown on Your Contract Purchase Receipt
which represents the duration in which the provisions of this Service Contract are valid. "We",
"Us", "Our," "Obligor," "Provider": the
party or parties
obligated to provide service under this Service Contract as the service contract provider, Northcoast Warranty
Services, Inc., 800 Superior Avenue E., 21st
Floor, Cleveland, OH 44114; (Florida Residents: this Service Contract is an agreement between You and Technology
Insurance Company, Inc., License No.
03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038). "You", "Your": the
purchaser/owner of the Product(s) covered by this Service Contract.
PRODUCT ELIGIBILITY
This Service Contract covers Products purchased as new or factory-refurbished and manufactured for use in the
United
States, which, at the time of Product
purchase, included a Canon USA, Inc. limited warranty valid in the United States providing minimum coverage of
one
(1) year parts and labor. The original
Service Contract must be purchased within ninety (90) days of purchase of Your Product. Purchase of this Service
Contract is not required to purchase the
Product or to obtain financing for the Product. Coverage outlined in this Service Contract only applies to
Products
not covered under any other insurance
warranty, guarantee and/or service contract providing the same benefits as outlined herein. Products must be
purchased from a Retailer, and be solely
intended for personal use, and not intended for Commercial Use or for resale.
RENEWAL
Subject to this section, Your original Service Contract can be renewed. The renewal must be purchased no sooner
than
ninety (90) days prior to expiration
date of the original Service Contract Term and not after such date. In no event, however, will the combined Term
of
Your manufacturerās Limited Warranty,
original Service Contract and any Service Contract renewal period exceed the maximum coverage time period of
five
(5) years from date of Product
purchase. Coverage during the renewal period will be governed by the then current version of the Service
Contract
Terms & Conditions which must be
agreed to in order for the renewal period to become effective. To renew Your Service Contract, sign into Your
Canon
Account at usa.canon.com to view
Your eligible products or call 1-833-CAREPAK (1-833-227-3725).
YOUR RESPONSIBILITY
PRODUCT PROTECTION: If damage or breakdown of the Product is suspected, You should promptly take
reasonable
precautions in order to protect
against further damage.
SERVICE CONTRACT TERM
EFFECTIVE DATE OF COVERAGE:
- Damage resulting from Power Surge or Accidental Damage from Handling ("ADH"): Coverage for damages to Your
Product resulting from
Power Surge or Accidental Damage From Handling, begins on the date of Product purchase or delivery (if
different
from Product purchase date), and
continues for the Term shown on Your Contract Purchase Receipt.
- Failure resulting from Mechanical/Electrical Breakdown: Coverage for
Failure of Your Product resulting from
mechanical or electrical breakdown
as described in the definition of "Failure" begins upon expiration of the shortest portion of the
manufacturerās
original parts and/or labor limited
warranty and continues for the remainder of Your Term.
WHAT IS COVERED ā GENERAL
In accordance with the SERVICE CONTRACT TERM described above, We agree to procure the necessary services to
restore
Your Product to standard
operating condition at Our discretion, which may result in a replacement of Your originally covered Product in
lieu
of repair services, if Your Product
experiences a Failure or damage from Accidental Damage From Handling ("ADH") or Power Surge.
If provided to You, a replacement product may be a new or refurbished product of equal or similar features and
functionality, but not necessarily the same
model. Please refer to the LIMIT OF LIABILITY section for full details regarding Product replacements.
IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT WILL NOT REPLACE OR PROVIDE DUPLICATIVE BENEFITS DURING
ANY
ACTIVE
MANUFACTURERāS LIMITED WARRANTY PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR, ON-SITE SERVICE AND/OR SHIPPING
COSTS
COVERED BY
THAT LIMITED WARRANTY ARE THE SOLE RESPONSIBILITY OF THE MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED TO
REPAIR OR REPLACE
YOUR PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL MANUFACTURER PARTS THAT PERFORM TO THE FACTORY
SPECIFICATIONS OF
YOUR PRODUCT. Where applicable, technological advances may result in a replacement product with a lower selling
price than Your original Product, and
no refunds will be made based on the replacement product cost difference.
This Service Contract is only valid for repairs or replacement within the contiguous United States of America,
plus
Alaska and Hawaii.
ADDITIONAL BENEFITS INCLUDE D IN YOUR PLAN
In addition to coverage for a Failure, Your Contract also provides coverage for:
- ACCIDENTAL DAMAGE FROM HANDLING (ADH): labor and/or parts required to
repair Your Product, or at Our sole
discretion, replacement of Your
original Product in lieu of repair in consideration of sudden and unforeseen ADH.
- COMPLIMENTARY CUSTOMER SUPPORT: During your Service Contract Term and
upon validation of CarePAK coverage with an
active Canon
Account, Your Contract includes agent-assisted support, for all CarePAK eligible Products, via phone at
1-833-CAREPAK (1-833-227-3725) or email at
carepakplus@cits.canon.com.
- NO LEMON GUARANTEE: Within any consecutive twelve (12) month period, if
Your Product has three (3) repairs
covered under Your Contract for
the same problem and a fourth (4th) repair is required for the same problem and considered covered under
Your
Contract, We will replace Your
Product with one of like kind and quality, but not necessarily same model, or, at Our sole discretion,
provide You
with reimbursement equal to the
fair market value of the Product as determined by Us based upon the age of the Product and subject to
the LIMIT OF
LIABILITY section. Any repair
services performed while Your Product is under its manufacturerās warranty or in association with ADH
are not
considered to be qualifying service
repairs under this benefit.
- CANON MAINTENANCE SERVICE FOR CAMERAS AND EF/RF LENSES: You are entitled
to one (1) Canon Maintenance Service
(CMS) procedure
per covered Product per year for each year of coverage during the coverage period. This service includes
18-point
Digital SLR Maintenance Service
and/or 11-point EF/RF Lens Maintenance Service. The CMS service benefit for each Product is not
transferable to
any
other Product. For more details
on the service, please visit usa.canon.com/maintenance.
DEDUCTIBLE
There is no Deductible required to obtain service on Your Product under this Service Contract.
OBTAINING SERVICE
IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE ADMINISTRATOR FOR APPROVAL
AND A
REPAIR
AUTHORIZATION NUMBER. IMPORTANT: THE SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE
OR
BREAKDOWN TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST VALIDATE AND
PROVIDE
YOU
WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING
CONSIDERED
UNDER
THIS CONTRACT.
THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. Upon validation of
CarePAK
coverage, Canon will
make commercially reasonable efforts to service and ship Your repair or replacement within five (5) business
days
after you receive the No Charge Repair
Acknowledgement correspondence via email and subject to availability of parts or replacement Product. Note
that
business days are Monday through
Friday, 9am-5pm, and exclude Canon observed holidays, and any periods where unavailability is due to
circumstances
beyond Canonās control.
If You need to file a Claim under this Service Contract or verify Your coverage, call the Administratorās
Customer
Care Center at 1-833-CAREPAK (1-833-
227-3725). To expedite service, please have Your Contract Purchase Receipt readily available. The
Administrator
will
confirm Your Service Contract coverage
and collect any additional information necessary from You and about Your covered Product. When You receive
authorization for service on Your Product
under this Contract, You will also receive further instructions on how to obtain such service. In general:
- If Your covered Product is a camera, video, lens, flash, projector or binoculars, You can also arrange
for
service under this Contract online by
visiting the Administratorās Product Repair Page at www.usa.canon.com/support.
- If Your covered Product is a printer, scanner or multifunction printer, the Administrator is unable to
authorize
service for these particular products
through its website; You must call the Administratorās Customer Care Center at 1-833-CAREPAK
(1-833-227-3725) to
initiate service.
Please do not take or return Your Product to the Retailer or ship Your Product anywhere unless the
Administrator
instructs You to do so. If You are
instructed by the Administrator to transport or ship Your Product, be sure to include the following with
Your
Product:
- (1) a copy of Your Contract Purchase Receipt;
- (2) a brief written description of the problem You are experiencing with the Product; and
- (3) a prominent notation of Your repair authorization number that the Administrator gave You.
Please use caution when transporting and/or shipping Your Product as directed by the Administrator, as We are
not
liable for any freight charges or
damages due to improper packaging by You or Your representative.
If Your Term expires during the time of an approved Claim, Your coverage under the Contract will be extended
until
the date in which Your approved Claim
in progress has been fulfilled completely in accordance with the terms and conditions of this Service Contract.
LIMIT OF LIABILITY
During the Term of Your Service Contract, the maximum amount that We are obligated to pay for services in
connection
with all Claims pursuant to this
Service Contract is:
- One (1) Product replacement for a covered Claim for ADH damage (in which Your replacement product is
ineligible
for continued coverage under
Your original Contract); OR
- Two (2) Product replacements for covered Claims for Power Surge or Failures (Your first replacement product
is
automatically covered under
Your original Contract for the remainder of Your Term).
Once the first limit has been met, Our obligation under this Contract is considered fulfilled in its entirety
and
coverage ends.
NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES;
INCLUDING BUT
NOT LIMITED TO: PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT,
FROM
DELAYS IN
SERVICE OR THE INABILITY TO RENDER SERVICE OR RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS.
NEITHER
WE NOR THE
ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING CONDITIONS KNOWN TO YOU; INCLUDING
ANY
INHERENT
PRODUCT FLAWS.
WHAT IS NOT COVERED (GENERAL EXCLUSIONS)
THIS SERVICE CONTRACT DOES NOT COVER:
- LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE INTENTIONAL TREATMENT OF THE
COVERED
PRODUCT IN A HARMFUL, INJURIOUS, MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE),
MISHANDLING, IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF ANOTHER OBJECT, ELECTRICAL CURRENT
FLUCTUATIONS (OTHER THAN THAT WHICH IS EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION),
FAILURE TO
FOLLOW OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN THE COVERED PRODUCT'S MANUFACTURER
OWNERāS MANUAL OR SERVICE PERFORMED BY ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.
- SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES (OTHER THAN THOSE SOLD BY THE
COVERED
PRODUCTāS ORIGINAL MANUFACTURER) WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS
OR SERVICE PROBLEMS.
- SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER OR MANUFACTURER DATING HAS BEEN
ALTERED
OR REMOVED.
- SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY CONSUMABLE ITEMS; INCLUDING
WITHOUT
LIMITATION: INK CARTRIDGES, INK TANKS AND DISPOSABLE PRINT HEADS.
- PREVENTIVE MAINTENANCE.
- SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE THAT MAY BE INCLUDED WITH OR
CONNECTED TO
THE COVERED PRODUCT.
- ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.
- ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.
- SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE CONTIGUOUS UNITED STATES OF AMERICA,
ALASKA OR
HAWAII.
- PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT, WITHIN ALL REASONABLE MECHANICAL
OR
ELECTRICAL PROBABILITY, RELATES TO THE MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS
SERVICE
CONTRACT).
- COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF THE PRODUCT THAT DOES NOT IMPEDE
OR
HINDER THE PRODUCTāS NORMAL OPERATIONAL FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR,
TEXTURE, OR
FINISH), RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER CONDITIONS.
- ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT THE MANUFACTURER IS RESPONSIBLE
FOR
PROVIDING, REGARDLESS OF THE MANUFACTURERāS ABILITY TO PAY FOR SUCH REPAIRS.
- BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY, GUARANTEE AND/OR SERVICE CONTRACT
PROVIDING THE SAME BENEFITS AS OUTLINED IN THIS SERVICE CONTRACT.
- ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.
- ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.
- ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM, SOFTWARE, HARDWARE, OR FIRMWARE, OR
ANY
MODIFICATION, REPROGRAMMING, DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.
YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND PRIOR TO COMMENCEMENT OF ANY
REPAIR.
THIS SERVICE CONTRACT DOES NOT COVER RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED
PRODUCT,
AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE THAT MAY BE PROVIDED TO YOU. IN NO
EVENT SHALL WE BE RESPONSIBLE FOR THE RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT.
IF
YOUR CAREPAK PLUS COVERAGE INCLUDES CANON IMAGE RECOVERY ADMINISTERED BY AFTER, INC. ("IMAGE RECOVERY"), PLEASE
NOTE
THAT IMAGE RECOVERY TERMS AND CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PLUS, AND CAN BE FOUND AT
USA.CANON.COM/CAREPAK-PLUS.
IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER THIS SECTION, OR IN THE EVENT OF
A
SERVICE
INCIDENT WHEREIN THERE IS A "NO PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE
RESPONSIBLE
FOR
ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY SHIPPING AND/OR ON-SITE SERVICING COSTS.
OUR RIGHT TO RECOVER PAYMENT
If You have a right to recover against another party for anything We have paid under this Service Contract, Your
rights shall become Our rights. You shall
do whatever is necessary to enable Us to enforce these rights. We shall recover only the excess after You are
fully
compensated for Your loss.
CANCELLATION
You may cancel this Service Contract at any time by informing the Administrator of Your cancellation request. If
such request is within thirty (30) days of
the purchase of this Service Contract, You will receive a one hundred percent (100%) refund of the Service
Contract
purchase price paid by You, less the
amount of any Claims paid by Us. If such request is made after thirty (30) days of the purchase date of this
Service
Contract, You will receive a pro-rata
refund of the Service Contract purchase price paid by You, less the amount of any Claims paid by Us and less an
administrative fee not to exceed ten
percent (10%) of the Service Contract purchase price, or twenty-five dollars ($25.00), whichever is less. In no
event will any imposed administrative fee
exceed twenty-five dollars ($25.00).
We may only cancel this Service Contract for the following reasons:
- 1) non-payment of the Service Contract fee by You;
- 2) material misrepresentation by You to Us; or
- 3) substantial breach of duties by You under this Service Contract in relation to the covered Product or its
use.
If We cancel this Service Contract, We must provide written notice to You at least fifteen (15) days prior to
the
effective date of cancellation. Such notice
will be sent to Your current address in Our file (email or physical address as necessary), with the reason for
and
effective date of such cancellation. If We
cancel this Service Contract, You will receive a pro-rata refund based upon one hundred percent (100%) of any
unearned Service Contract fee paid by You,
minus any Claims paid by Us.
NOTICE: These CANCELLATION provisions apply to the original purchaser of this Service Contract only.
GUARANTY
This is not an insurance policy; it is a service contract. We have obtained an insurance policy to insure Our
performance under this Service Contract. Should
We fail to pay any Claim or fail to replace the Product covered under this Service Contract within sixty (60)
days
after the Claim has been submitted, or in
the event You cancel this Service Contract, and We fail to refund any unearned portion of the Service Contract
price, You are entitled to make a direct claim
against the insurer, Wesco Insurance Company, at 866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038.
TRANSFERABILITY
If You are the original purchaser of this Service Contract and wish to transfer coverage under this Service
Contract
to a different owner, You may initiate a
one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK (1-833-227-3725). You will be
required
to provide Your registration number
located on Your Contract Purchase Receipt and a copy of Your Product purchase receipt (if provided separately).
Transferability is determined at Canonās
discretion, as approved by Us, and may not be available with all Products. The CANCELLATION provisions apply to
the
original purchaser of this Service
Contract only.
ENTIRE AGREEMENT
This Service Contract, including the terms, conditions, limitations, exceptions and exclusions, and Your
Contract
Purchase Receipt, constitute the entire
agreement between Us and You and no representation, promise or condition not contained herein shall modify these
items, except as required by law.
SPECIAL STATE REQUIREMENTS
Regulation of service contracts may vary widely from state to state. Any provision within this Service
Contract
which conflicts with the laws of
the state where You live shall automatically be considered to be modified in conformity with applicable
state
laws
and regulations as set forth
below. The following state specific requirements apply if Your Service Contract was purchased in one of the
following states and supersede any
other provision within Your Service Contract terms and conditions to the contrary.
Alabama: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract within thirty
(30)
days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation
request
to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original
purchaser of the Service Contract. Any
refund may be credited to any outstanding balance of Your account and the excess, if any, returned to You.
Arizona: WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: ONLY
UNAUTHORIZED PRODUCT REPAIRS,
MODIFICATIONS OR
ALTERATIONS PERFORMED AFTER THE EFFECTIVE DATE OF THE SERVICE CONTRACT ARE EXCLUDED. LIMIT OF LIABILITY is
amended
as follows:
NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES;
INCLUDING BUT NOT LIMITED TO: PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY
PRODUCT
OR
EQUIPMENT, FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE OR RESULTING FROM THE UNAVAILABILITY OF
REPAIR
PARTS/COMPONENTS. NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL
PRE-EXISTING
CONDITIONS KNOWN TO YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.
Arkansas: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract within thirty
(30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation
request
to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original
purchaser of the Service Contract.
OBTAINING SERVICE is amended to include: If You need to file a claim under this Service Contract, You must
contact
the Administrator at 1-833-CAREPAK
(1-833-227-3725) to obtain a repair authorization number prior to having any repairs made to Your Product. If a
repair or replacement occurs when the
Administratorās office is closed, You may follow these claims procedure without prior authorization. However,
You
must call the Administrator as soon as
reasonably possible. Failure to call in and report the claim will result in non-payment.
California: CANCELLATION is amended as follows: This Service Contract may be cancelled by You
for any reason,
including, but not limited to, the Product
covered under this Service Contract being sold, lost, stolen or destroyed. If You decide to cancel Your Service
Contract, and Your cancellation notice is
received by the Administrator within thirty (30) days and You have made no claims against the Service Contract,
You
will be refunded the full Service
Contract price; or if Your Service Contract is cancelled by written notice after thirty (30) days from the date
You
received this Service Contract, You will be
refunded a pro-rated amount of the Service Contract price, less any claims paid, less an administrative fee of
ten
percent (10%) of the Service Contract
price or twenty-five dollars ($25), whichever is less. If a cancellation refund is not paid or credited within
thirty (30) days after Your cancellation request to
Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid.
The following disclosure statement is added to this Service Contract: Canon U.S.A., Inc., (License No. S-5067)
is
the Service Contract Administrator and
Northcoast Warranty Services, Inc. (License No. SA-19178) is the Obligor for this Service Contract.
Colorado: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract within thirty
(30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation
request
to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original
purchaser of the Service Contract.
Connecticut: The following disclosure statement is added to this Service Contract: In the event
of a dispute
with
Administrator, You may contact The State
of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written
complaint must contain a description
of the dispute, the purchase or lease price of the Equipment, the cost of repair of the Equipment and a copy of
the
warranty Service Contract.
CANCELLATION is amended as follows: You may cancel Your Service Contract if the covered Equipment is sold, lost,
stolen, or destroyed.
District of Columbia: CANCELLATION is amended as follows: If Your refund is not paid or credited
within
forty-five
(45) days after Your cancellation
request to Us, We will add an extra ten percent (10%) to Your due refund for every thirty (30) days the refund
is
not paid by Us.
Florida: The definition of "We", "Us", "Our", "Obligor", "Provider" is deleted
and replaced with the following:
"We", "Us", "Our", "Obligor",
"Provider": Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New
York, NY
10038.
This Service Contract is between
the Provider, Technology Insurance Company, Inc. (License No. 03605) and You.
CANCELLATION is amended as follows: You may cancel Your Service Contract by informing the selling dealer or the
Administrator. In the event the Service
Contract is canceled by You, return of the premium shall be based upon ninety percent (90%) of the unearned
pro-rata
premium less any claims that have
been paid or less the cost of repairs made on Your behalf. In the event the Service Contract is canceled by the
Administrator or Provider, return of the
premium shall be based upon one hundred percent (100%) of the unearned pro-rata premium less any claims that
have
been paid or less the cost of
repairs made on Your behalf.
GUARANTY is deleted and replaced with the following: This is not an insurance policy, it is a Service Contract.
The following disclosure statement is added to this Service Contract: The rates charged to You for this Service
Contract are not subject to regulation by
the Florida Office of Insurance Regulation.
Georgia: WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only unauthorized
product repairs,
modifications or alterations
performed after the effective date of the Service Contract are excluded.
CANCELLATION is amended as follows: The Provider may not cancel this Service Contract except for fraud by You,
material misrepresentation by You, or
nonpayment by You. Notice of such cancellation will be in writing and given at least thirty (30) days prior to
cancellation.
If You cancel this Service Contract within thirty (30) days of the purchase of this Service Contract, You will
receive a one hundred percent (100%) refund of
the Service Contract purchase price paid by You, less the amount of any claims paid. If You cancel the contract
within thirty (30) days of the contract
purchase date, and no claim has been made, a ten percent (10%) penalty per month shall be added to any refund
that
is not paid or credited within forty-
five (45) days after receipt of the cancellation request. If Cancellation request is made by You after thirty
(30)
days of the purchase date of this Service
Contract, You will receive a pro-rata refund of the Service Contract purchase price paid by You, less any claims
that have been paid or less the cost of
repairs made on Your behalf, and less an administrative fee not to exceed ten percent (10%) of the pro-rate
refund
amount or twenty-five dollars ($25.00);
whichever is less.
The following disclosure statement is added to this Service Contract: This Service Contract will be interpreted
and
enforced according to the laws of the
state of Georgia.
Hawaii: CANCELLATION is amended as follows: If You request cancellation of this Service Contract
within thirty
(30)
days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation
request
to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original
purchaser of the Service Contract.
Illinois: The following disclosure statement is added to this Service Contract: Covered items
must be in place
and
in good operating condition on the
effective date of coverage and become inoperative due to normal wear and tear after the effective date of this
Service Contract. This Service Contract does
cover failures resulting from normal wear and tear.
Indiana: The following disclosure statements are added to this Service Contract: Your proof of
payment to the
Retailer for this Service Contract shall be
considered proof of payment to the insurance company which guarantees Our obligations to You. This Service
Contract
is not insurance and is not subject
to Indiana insurance law.
Maine: CANCELLATION is amended as follows: If You request cancellation of this Service Contract
within thirty
(30)
days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation
request
to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original
purchaser of the Service Contract.
Maryland: CANCELLATION is amended as follows: No cancellation fee shall apply. If You request
cancellation of
this
Service Contract within thirty (30)
days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45)
days
after Your cancellation request to Us, a
ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This
provision applies only to the original purchaser
of the Service Contract.
Massachusetts: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract within
thirty (30) days of the purchase date of
the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation
request to Us, a ten percent (10%) penalty will
be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original purchaser of the Service Contract.
Minnesota: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract within
thirty
(30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation
request
to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original
purchaser of the Service Contract.
Missouri: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract within thirty
(30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation
request
to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original
purchaser of the Service Contract. If Your
cancellation request is made more than thirty (30) days from the date of purchase, You will receive a pro-rata
refund of the Service Contract purchase
price. No cancellation fee will apply. In no event will claims paid be deducted from any refund.
Nevada: The following disclosure statement is added to this Service Contract: If You are not
satisfied with the
manner in which We are handling your claim,
You may contact the Nevada Insurance Commissioner toll-free at (888)-872-3234.
CANCELLATION is amended as follows: Any reference to Administrative Fee is deleted and replaced with the term
Cancellation Fee. If You request
cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and
the
refund is not processed within forty-five
(45) days, a penalty of ten percent (10%) of the Service Contract price will be added to the refund for every
thirty
(30) days the refund is not paid. This
provision applies only to the original purchaser of the Service Contract. The Provider of this Service Contract
may
cancel this Service Contract within seventy
(70) days from the date of purchase for any reason. After seventy (70) days, the Provider may only cancel this
Service Contract for non-payment by You,
fraud or material misrepresentation by You in obtaining the Contract, or in presenting a Claim, or a substantial
breach of duties by You relating to the
Covered Product or its use if it occurred after the effective date of the Contract and it substantially and
materially increased the service required under the
Contract. If the Provider cancels Your Service Contract You will be entitled to a pro-rata refund of the
unearned
Service Contract fee, no cancellation fee
will be deducted. If Your Service Contract was financed, the outstanding balance will be deducted from any
refund.
In no event will claims be deducted
from any refund.
OBTAINING SERVICE is amended to include: This Contract will not cover any unauthorized or non-manufacturer
recommended modifications to Your
Product, or any damages arising from such unauthorized or non-manufacturer recommended modifications. However,
if
Your Product is modified in a
manner that is not recommended by the manufacturer of Your Product, this Contract will continue to provide any
applicable Coverage that is not related
to the unauthorized or non-manufacturer recommended modification or any damages arising there from, unless such
Coverage is otherwise excluded by
the terms of this Contract.
New Hampshire: The following disclosure statement is added to this Service Contract: In the
event You do not
receive
satisfaction under this Service
Contract, You may contact the New Hampshire Insurance Department at, 21 South Fruit Street, Suite 14, Concord,
NH
03301, 603-271-2261.
New Jersey: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract within
thirty
(30) days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation
request
to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid.
New Mexico: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract within
thirty
(30) days of the purchase date of the
Service Contract and the refund is not paid or credited within sixty (60) days after Your cancellation request
to
Us, a ten percent (10%) penalty will be added
to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original
purchaser of the Service Contract. The Provider
of this Service Contract may cancel this Service Contract within seventy (70) days from the date of purchase for
any
reason. After seventy (70) days, the
Provider may only cancel this Service Contract for: Non-payment, discovery of fraud or material
misrepresentation by
You in obtaining the Contract or in
presenting a Claim, or discovery of either of the following: an act of omission, or violation of any condition
of
the Contract if it occurred after the effective
date of the Contract.
New York: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract within thirty
(30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days after Your cancellation request
to
Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original
purchaser of the Service Contract.
North Carolina: CANCELLATION is amended as follows: Any cancellation fee shall not exceed the
lesser of ten
percent
(10%) of the pro rata refund amount
or twenty-five ($25.00) dollars. We may cancel this Service Contract only for non-payment of the purchase price
of
the Service Contract or a direct violation
of the Service Contract by You.
Oklahoma: The following disclosure statement is added to this Service Contract: The Service
Warranty Association
is
Northcoast Warranty Services, Inc.,
Oklahoma Identification # 44200963. This is not an insurance contract. Coverage afforded under this service
warranty
is not guaranteed by the Oklahoma
Insurance Guaranty Association.
CANCELLATION is deleted in its entirety and replaced with the following: If You cancel this service warranty
within
the first thirty (30) days and no claim
has been authorized or paid within the first thirty (30) days, We will refund the entire service warranty
contract
purchase price. If You cancel this service
warranty after the first thirty (30) days, or have made a claim within the first thirty (30) days, return of the
provider fee shall be based upon ninety percent
(90%) of the unearned pro-rata provider fee less the actual cost of any service provided under the service
warranty
contract. If We cancel this service
warranty, return of the provider fee shall be based upon one hundred percent (100%) of unearned pro-rata
provider
fee less the actual cost of any service
provided under the service warranty contract.
Oregon: OBTAINING SERVICE is amended as follows: If You need to file a claim under this Service
Contract, You
must
contact the Administrator at 1-833-
CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs made to Your
Product.
If You reasonably determine that
You have a Covered Failure when the Administratorās office is closed and You choose to have Your Product
repaired,
You are responsible for paying for
the repair. You must then call the Administrator during the next available regular business hours, or as soon as
reasonably possible, so that the Administrator
may determine whether there was a Covered Failure. Failure to call in and report the claim may result in
non-payment. If the Administrator determines that
there was a Covered Failure, then We will pay You in accordance with the terms and conditions of this Contract.
The following disclosure statement is added to this Service Contract: This Service Contract is an agreement
between
the Obligor/Provider, Northcoast
Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114, [(866) 927- 3097] and You. If
the
purchase of this Contract was financed,
any outstanding balance due to the finance company will be deducted from any due refund and paid to the finance
company instead of You. The refund
amount paid to the finance company may be less than the Contract purchase price financed if claims have been
paid by
Us.
South Carolina: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract within
thirty (30) days of the purchase date of
the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation
request to Us, a ten percent (10%) penalty will
be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original purchaser of the Service Contract.
The following disclosure statement is added to this Service Contract: If You have any questions regarding this
Service Contract, or a complaint against the
Obligor, You may contact the South Carolina Department of Insurance at 1201 Main Street, Suite 1000, Columbia,
South
Carolina 29201, (803) 737-6160.
Texas: The definition of Administrator is amended to add the following: Canon, USA, Inc. Service
Contract
Administrator No. 330.
The following disclosure statement is added to this Service Contract: If You have any questions regarding the
regulation of the Service Contract Provider
or a complaint against the Obligor, You may contact the Texas Department of Licensing & Regulation, 920
Colorado, P.O. Box 12157, Austin, Texas 78711,
(800) 803-9202.
CANCELLATION is amended as follows: You may return this Service Contract within thirty (30) days of the date of
purchase of this Service Contract. If this
Service Contract is cancelled within the first thirty (30) days, We will refund the entire Service Contract
charge,
less claims paid. If this Service Contract is
cancelled after the first thirty (30) days, You will receive a pro-rata refund less a twenty-five dollar ($25)
cancellation fee and less claims paid. A ten percent
(10%) penalty per month will be added to a refund that is not made within forty-five (45) days of Your
cancellation
request to the provider. You may apply
for reimbursement directly to the insurer if a refund or credit is not paid before the 46th day after the date
on
which the Service Contract is canceled.
These provisions apply only to the original purchaser of the Service Contract. If We cancel this Service
Contract,
We shall mail a written notice to You at
the last known address held by Us before the fifth day preceding the effective date of cancellation. The notice
will
state the effective date and the reason
for the cancellation. However, prior notice is not required if the reason for cancellation is nonpayment of the
provider fee, fraud or a material
misrepresentation by the Service Contract Holder to the provider or the providerās administrator, or a
substantial
breach of duties by the Service Contract
Holder relating to the covered product or its use. If We cancel this Service Contract, no cancellation fee shall
apply.
Utah: The following disclosure statement is added to this Service Contract: Coverage afforded
under this Service
Contract is not guaranteed by the Property
and Casualty Guaranty Association.
CANCELLATION is amended as follows: We may only cancel this Service Contract for material misrepresentation,
nonpayment by You or a substantial
breach of duties by You relating to the covered property or its use. If We cancel this Service Contract for
non-payment, such cancellation will be effective
ten (10) days after the mailing of notice. If We cancel this Service Contract for material misrepresentation of
a
substantial breach of duties, such cancellation will be effective thirty (30) days after mailing of notice. This
Service Contract or warranty is subject to
limited
regulation by the Utah Insurance
Department. To file a complaint, contact the Utah Insurance Department. HOW TO FILE A CLAIM section is amended
as
follows: If You need to file a claim
under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a
repair
authorization number prior to
having any repairs made to Your Product. If a repair or replacement occurs when the Administratorās office is
closed, You may follow these claims procedure
without prior authorization. However, You must call the Administrator as soon as reasonably possible. Failure to
call in and report the claim will result in
non-payment.
Virginia: The following disclosure statement is added to this Service Contract: If any promise
made in the
Contract
has been denied or has not been
honored within sixty (60) days after your request, you may contact the Virginia Department of Agriculture and
Consumer Services, Office of Charitable and
Regulatory Programs at http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a
complaint.
Washington: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract within
thirty
(30) days of the purchase date of the
Service Contract and the refund is not paid or credited within thirty (30) days after Your cancellation request
to
Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original
purchaser of the Service Contract. In the
event We cancel this Service Contract, We will mail a written notice to You at Your last known address at least
twenty-one (21) days prior to cancellation
with the effective date for the cancellation and the reason for cancellation.
The following disclosure statement is added to this Service Contract: What is Not Covered from coverage are
limited
to those expressly stated under the
"WHAT IS NOT COVERED (GENERAL EXCLUSIONS)" section above.
GUARANTY is amended to include: You may file a claim directly with Wesco Insurance Company at any time, at 59
Maiden
Lane, 43rd Floor, New York, NY
10038 or 866-505-4048.
The following disclosure statement is added to this Service Contract: The State of Washington is the
jurisdiction
for any civil action in connection with this
Contract.
Wisconsin: The following disclosure statement is added to this Service Contract: THIS
CONTRACT IS SUBJECT TO
LIMITED
REGULATION BY THE OFFICE
OF THE COMMISSIONER OF INSURANCE.
CANCELLATION is deleted and replaced with the following: You may cancel this Service Contract at any time. We
may
only cancel this Service Contract for
material misrepresentation by You, nonpayment by You or a substantial breach of duties by You relating to the
covered property or its use. If We cancel
this Service Contract, We shall mail a written notice to You at Your last known address at least five (5) days
prior
to cancellation. The notice shall state the
effective date of the cancellation and the reason for the cancellation. If We cancel for any reason other than
nonpayment, then We shall refund one
hundred percent (100%) of the unearned pro rata provider fee, less any claims paid and less a cancellation fee
not
to exceed ten percent (10%) of the
Contract purchase price paid.
If this Service Contract is canceled within thirty (30) days of the date of purchase and no claims have been
paid,
the Administrator shall return one hundred
percent (100%) of the purchase price paid and the Service Contract shall be void. The right to void the Service
Contract applies only to the original purchaser
of the Service Contract. If the refund is not paid or credited within forty-five (45) days after return of the
Service Contract to Us, We shall pay a ten percent
(10%) per month penalty of the refund amount outstanding, which We shall add to the amount of the refund.
For service Contracts canceled subsequent to the period stated in the preceding paragraph or if a claim has been
made under this service Contract within
such period, We shall refund one hundred percent (100%) of the unearned pro rata provider fee, less any claims
paid
and less a cancellation fee not to
exceed ten percent (10%) of the Service Contract purchase price paid.
If You request cancellation due to a total loss of Your Product which is not covered by a replacement under the
terms of Your Service Contract, the
Administrator shall return one hundred percent (100%) of the unearned pro-rata Service Contract purchase price
paid,
less claims paid. Unauthorized
repairs may not be covered.
GUARANTY is amended to include: Our obligations under this Service Contract are insured under a service contract
reimbursement insurance policy. Should
We fail to pay any claim or fail to replace the Product covered under this Service Contract within sixty (60)
days
after You provide proof of loss or, in the
event You cancel this Service Contract and We fail to refund the unearned portion of the Service Contract
Purchase
Price or, if the Provider becomes
insolvent or otherwise financially impaired, You are entitled to make a direct claim against the insurer, Wesco
Insurance Company, at 1-866-505-4048 or
59 Maiden Lane, 43rd Floor, New York, NY 10038 for reimbursement, payment or provision of this Service Contract.
Wyoming: CANCELLATION is amended as follows: If You request cancellation of this Service
Contract within thirty
(30)
days of the purchase date of the
Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation
request
to Us, a ten percent (10%) penalty will be
added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the
original
purchaser of the Service Contract. If We
cancel this Service Contract, We shall mail a written notice to You at Your last known address at least ten (10)
days prior to cancellation. The notice shall
state the effective date of the cancellation and the reason for the cancellation. Prior notice is not required
if
the reason for cancellation is nonpayment of
the provider fee, a material misrepresentation by You to the provider or a substantial breach of duties by You
relating to the covered product or its use.
For questions about this Service Contract or to obtain a copy of these terms &
conditions, log onto the Administrator's website at www.usa.canon.com/carepak-plus or call 1-833-CAREPAK.