Canon IVY Printers | Canon U.S.A., Inc.

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DEFINITIONS

Throughout this Contract, the following capitalized words have the stated meaning:

"Accidental Damage From Handling", "ADH": refers to accidental damage from handling, meaning such damage resulting from unintentionally dropping the Covered Product or liquid spillage. "Administrator": the entity responsible for administrating benefits to You in accordance with the Service Contract provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon Park, Melville, NY 11747-3036. "Claim": a demand for payment in accordance with this Contract sent by You to the Administrator or Us. "Commercial Use": any non-residential use; including rental, business, educational and institutional. "Contract Purchase Receipt": the receipt document (paper or e-mail) provided to You by the Administrator or Retailer as proof of Your Contract purchase that indicates the Term, Deductible, and date in which the Service Contract was purchased; which must be attached to and forms part of this Service Contract. "Failure": the mechanical or electrical breakdown of Your Product to perform its intended function including defects in materials or workmanship and normal wear and tear; occurring during normal use of the Product. "Original Purchase Price": the amount paid by You for the covered Product(s); excluding any applicable taxes and/or fees, as evidenced on Your sales/Canon purchase documentation. "Power Surge": damages to the Product resulting from an oversupply of voltage to Your Product while properly connected to a surge protector approved by the Underwriter’s Laboratory Inc. (UL), but not including damages resulting from the improper installation or improper connection of the Product to a power source. "Product(s)": the item(s) which You purchased and is covered by this Service Contract. "Retailer": the seller that has been authorized by Us to sell this Service Contract to You. "Service Contract", "Contract": this document detailing all coverage provisions, conditions, exclusions and limitations for this Contract that has been provided to You upon purchase completion from Our Retailer. "Term": the period of time shown on Your Contract Purchase Receipt which represents the duration in which the provisions of this Service Contract are valid. "We", "Us", "Our," "Obligor," "Provider": the party or parties obligated to provide service under this Service Contract as the service contract provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114; (Florida Residents: this Service Contract is an agreement between You and Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038). "You", "Your": the purchaser/owner of the Product(s) covered by this Service Contract.

PRODUCT ELIGIBILITY

This Service Contract covers Products purchased as new or factory-refurbished and manufactured for use in the United States, which, at the time of Product purchase, included a Canon USA, Inc. limited warranty valid in the United States providing minimum coverage of one (1) year parts and labor. The original Service Contract must be purchased within ninety (90) days of purchase of Your Product. Purchase of this Service Contract is not required to purchase the Product or to obtain financing for the Product. Coverage outlined in this Service Contract only applies to Products not covered under any other insurance warranty, guarantee and/or service contract providing the same benefits as outlined herein. Products must be purchased from a Retailer, and be solely intended for personal use, and not intended for Commercial Use or for resale.

RENEWAL

Subject to this section, Your original Service Contract can be renewed. The renewal must be purchased no sooner than ninety (90) days prior to expiration date of the original Service Contract Term and not after such date. In no event, however, will the combined Term of Your manufacturer’s Limited Warranty, original Service Contract and any Service Contract renewal period exceed the maximum coverage time period of five (5) years from date of Product purchase. Coverage during the renewal period will be governed by the then current version of the Service Contract Terms & Conditions which must be agreed to in order for the renewal period to become effective. To renew Your Service Contract, sign into Your Canon Account at usa.canon.com to view Your eligible products or call 1-833-CAREPAK (1-833-227-3725).

YOUR RESPONSIBILITY

PRODUCT PROTECTION: If damage or breakdown of the Product is suspected, You should promptly take reasonable precautions in order to protect against further damage.

SERVICE CONTRACT TERM

EFFECTIVE DATE OF COVERAGE:

Damage resulting from Power Surge or Accidental Damage from Handling ("ADH"): Coverage for damages to Your Product resulting from Power Surge or Accidental Damage From Handling, begins on the date of Product purchase or delivery (if different from Product purchase date), and continues for the Term shown on Your Contract Purchase Receipt.
Failure resulting from Mechanical/Electrical Breakdown: Coverage for Failure of Your Product resulting from mechanical or electrical breakdown as described in the definition of "Failure" begins upon expiration of the shortest portion of the manufacturer’s original parts and/or labor limited warranty and continues for the remainder of Your Term.

WHAT IS COVERED – GENERAL

In accordance with the SERVICE CONTRACT TERM described above, We agree to procure the necessary services to restore Your Product to standard operating condition at Our discretion, which may result in a replacement of Your originally covered Product in lieu of repair services, if Your Product experiences a Failure or damage from Accidental Damage From Handling ("ADH") or Power Surge.

If provided to You, a replacement product may be a new or refurbished product of equal or similar features and functionality, but not necessarily the same model. Please refer to the LIMIT OF LIABILITY section for full details regarding Product replacements.

IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT WILL NOT REPLACE OR PROVIDE DUPLICATIVE BENEFITS DURING ANY ACTIVE MANUFACTURER’S LIMITED WARRANTY PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR, ON-SITE SERVICE AND/OR SHIPPING COSTS COVERED BY THAT LIMITED WARRANTY ARE THE SOLE RESPONSIBILITY OF THE MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED TO REPAIR OR REPLACE YOUR PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL MANUFACTURER PARTS THAT PERFORM TO THE FACTORY SPECIFICATIONS OF YOUR PRODUCT. Where applicable, technological advances may result in a replacement product with a lower selling price than Your original Product, and no refunds will be made based on the replacement product cost difference.

This Service Contract is only valid for repairs or replacement within the contiguous United States of America, plus Alaska and Hawaii.

ADDITIONAL BENEFITS INCLUDE D IN YOUR PLAN

In addition to coverage for a Failure, Your Contract also provides coverage for:

ACCIDENTAL DAMAGE FROM HANDLING (ADH): labor and/or parts required to repair Your Product, or at Our sole discretion, replacement of Your original Product in lieu of repair in consideration of sudden and unforeseen ADH.
COMPLIMENTARY CUSTOMER SUPPORT: During your Service Contract Term and upon validation of CarePAK coverage with an active Canon Account, Your Contract includes agent-assisted support, for all CarePAK eligible Products, via phone at 1-833-CAREPAK (1-833-227-3725) or email at carepakplus@cits.canon.com.
NO LEMON GUARANTEE: Within any consecutive twelve (12) month period, if Your Product has three (3) repairs covered under Your Contract for the same problem and a fourth (4th) repair is required for the same problem and considered covered under Your Contract, We will replace Your Product with one of like kind and quality, but not necessarily same model, or, at Our sole discretion, provide You with reimbursement equal to the fair market value of the Product as determined by Us based upon the age of the Product and subject to the LIMIT OF LIABILITY section. Any repair services performed while Your Product is under its manufacturer’s warranty or in association with ADH are not considered to be qualifying service repairs under this benefit.
CANON MAINTENANCE SERVICE FOR CAMERAS AND EF/RF LENSES: You are entitled to one (1) Canon Maintenance Service (CMS) procedure per covered Product per year for each year of coverage during the coverage period. This service includes 18-point Digital SLR Maintenance Service and/or 11-point EF/RF Lens Maintenance Service. The CMS service benefit for each Product is not transferable to any other Product. For more details on the service, please visit usa.canon.com/maintenance.

DEDUCTIBLE

There is no Deductible required to obtain service on Your Product under this Service Contract.

OBTAINING SERVICE

IN ORDER FOR A CLAIM TO BE CONSIDERED, YOU WILL NEED TO FIRST CONTACT THE ADMINISTRATOR FOR APPROVAL AND A REPAIR AUTHORIZATION NUMBER. IMPORTANT: THE SUBMISSION OF A CLAIM DOES NOT AUTOMATICALLY MEAN THAT THE DAMAGE OR BREAKDOWN TO YOUR PRODUCT IS COVERED UNDER YOUR SERVICE CONTRACT. THE ADMINISTRATOR MUST VALIDATE AND PROVIDE YOU WITH APPROVAL (I.E. A REPAIR AUTHORIZATION NUMBER) FOR YOUR SUBMITTED CLAIM PRIOR TO ANY BENEFITS BEING CONSIDERED UNDER THIS CONTRACT.

THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. Upon validation of CarePAK coverage, Canon will make commercially reasonable efforts to service and ship Your repair or replacement within five (5) business days after you receive the No Charge Repair Acknowledgement correspondence via email and subject to availability of parts or replacement Product. Note that business days are Monday through Friday, 9am-5pm, and exclude Canon observed holidays, and any periods where unavailability is due to circumstances beyond Canon’s control.

If You need to file a Claim under this Service Contract or verify Your coverage, call the Administrator’s Customer Care Center at 1-833-CAREPAK (1-833- 227-3725). To expedite service, please have Your Contract Purchase Receipt readily available. The Administrator will confirm Your Service Contract coverage and collect any additional information necessary from You and about Your covered Product. When You receive authorization for service on Your Product under this Contract, You will also receive further instructions on how to obtain such service. In general:

If Your covered Product is a camera, video, lens, flash, projector or binoculars, You can also arrange for service under this Contract online by visiting the Administrator’s Product Repair Page at www.usa.canon.com/support.
If Your covered Product is a printer, scanner or multifunction printer, the Administrator is unable to authorize service for these particular products through its website; You must call the Administrator’s Customer Care Center at 1-833-CAREPAK (1-833-227-3725) to initiate service.

Please do not take or return Your Product to the Retailer or ship Your Product anywhere unless the Administrator instructs You to do so. If You are instructed by the Administrator to transport or ship Your Product, be sure to include the following with Your Product:

(1) a copy of Your Contract Purchase Receipt;
(2) a brief written description of the problem You are experiencing with the Product; and
(3) a prominent notation of Your repair authorization number that the Administrator gave You.

Please use caution when transporting and/or shipping Your Product as directed by the Administrator, as We are not liable for any freight charges or damages due to improper packaging by You or Your representative.

If Your Term expires during the time of an approved Claim, Your coverage under the Contract will be extended until the date in which Your approved Claim in progress has been fulfilled completely in accordance with the terms and conditions of this Service Contract.

LIMIT OF LIABILITY

During the Term of Your Service Contract, the maximum amount that We are obligated to pay for services in connection with all Claims pursuant to this Service Contract is:

One (1) Product replacement for a covered Claim for ADH damage (in which Your replacement product is ineligible for continued coverage under Your original Contract); OR
Two (2) Product replacements for covered Claims for Power Surge or Failures (Your first replacement product is automatically covered under Your original Contract for the remainder of Your Term).

Once the first limit has been met, Our obligation under this Contract is considered fulfilled in its entirety and coverage ends.

NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT, FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE OR RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS. NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING CONDITIONS KNOWN TO YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.

WHAT IS NOT COVERED (GENERAL EXCLUSIONS)

THIS SERVICE CONTRACT DOES NOT COVER:

LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS, MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE), MISHANDLING, IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO FOLLOW OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN THE COVERED PRODUCT'S MANUFACTURER OWNER’S MANUAL OR SERVICE PERFORMED BY ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.
SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES (OTHER THAN THOSE SOLD BY THE COVERED PRODUCT’S ORIGINAL MANUFACTURER) WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS.
SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER OR MANUFACTURER DATING HAS BEEN ALTERED OR REMOVED.
SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY CONSUMABLE ITEMS; INCLUDING WITHOUT LIMITATION: INK CARTRIDGES, INK TANKS AND DISPOSABLE PRINT HEADS.
PREVENTIVE MAINTENANCE.
SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE THAT MAY BE INCLUDED WITH OR CONNECTED TO THE COVERED PRODUCT.
ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.
ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.
SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE CONTIGUOUS UNITED STATES OF AMERICA, ALASKA OR HAWAII.
PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT, WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE CONTRACT).
COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF THE PRODUCT THAT DOES NOT IMPEDE OR HINDER THE PRODUCT’S NORMAL OPERATIONAL FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR, TEXTURE, OR FINISH), RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER CONDITIONS.
ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT THE MANUFACTURER IS RESPONSIBLE FOR PROVIDING, REGARDLESS OF THE MANUFACTURER’S ABILITY TO PAY FOR SUCH REPAIRS.
BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY, GUARANTEE AND/OR SERVICE CONTRACT PROVIDING THE SAME BENEFITS AS OUTLINED IN THIS SERVICE CONTRACT.
ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.
ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.
ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM, SOFTWARE, HARDWARE, OR FIRMWARE, OR ANY MODIFICATION, REPROGRAMMING, DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.

YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND PRIOR TO COMMENCEMENT OF ANY REPAIR. THIS SERVICE CONTRACT DOES NOT COVER RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED PRODUCT, AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE THAT MAY BE PROVIDED TO YOU. IN NO EVENT SHALL WE BE RESPONSIBLE FOR THE RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT. IF YOUR CAREPAK PLUS COVERAGE INCLUDES CANON IMAGE RECOVERY ADMINISTERED BY AFTER, INC. ("IMAGE RECOVERY"), PLEASE NOTE THAT IMAGE RECOVERY TERMS AND CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PLUS, AND CAN BE FOUND AT USA.CANON.COM/CAREPAK-PLUS.

IF YOUR PRODUCT EXPERIENCES AN OCCURRENCE THAT IS EXCLUDED FROM COVERAGE UNDER THIS SECTION, OR IN THE EVENT OF A SERVICE INCIDENT WHEREIN THERE IS A "NO PROBLEM FOUND" DIAGNOSIS FROM OUR AUTHORIZED SERVICER, THEN YOU MAY BE RESPONSIBLE FOR ALL COSTS IN ASSOCIATION WITH SUCH SERVICE INCLUDING ANY SHIPPING AND/OR ON-SITE SERVICING COSTS.

OUR RIGHT TO RECOVER PAYMENT

If You have a right to recover against another party for anything We have paid under this Service Contract, Your rights shall become Our rights. You shall do whatever is necessary to enable Us to enforce these rights. We shall recover only the excess after You are fully compensated for Your loss.

CANCELLATION

You may cancel this Service Contract at any time by informing the Administrator of Your cancellation request. If such request is within thirty (30) days of the purchase of this Service Contract, You will receive a one hundred percent (100%) refund of the Service Contract purchase price paid by You, less the amount of any Claims paid by Us. If such request is made after thirty (30) days of the purchase date of this Service Contract, You will receive a pro-rata refund of the Service Contract purchase price paid by You, less the amount of any Claims paid by Us and less an administrative fee not to exceed ten percent (10%) of the Service Contract purchase price, or twenty-five dollars ($25.00), whichever is less. In no event will any imposed administrative fee exceed twenty-five dollars ($25.00).

We may only cancel this Service Contract for the following reasons:

1) non-payment of the Service Contract fee by You;
2) material misrepresentation by You to Us; or
3) substantial breach of duties by You under this Service Contract in relation to the covered Product or its use.

If We cancel this Service Contract, We must provide written notice to You at least fifteen (15) days prior to the effective date of cancellation. Such notice will be sent to Your current address in Our file (email or physical address as necessary), with the reason for and effective date of such cancellation. If We cancel this Service Contract, You will receive a pro-rata refund based upon one hundred percent (100%) of any unearned Service Contract fee paid by You, minus any Claims paid by Us.

NOTICE: These CANCELLATION provisions apply to the original purchaser of this Service Contract only.

GUARANTY

This is not an insurance policy; it is a service contract. We have obtained an insurance policy to insure Our performance under this Service Contract. Should We fail to pay any Claim or fail to replace the Product covered under this Service Contract within sixty (60) days after the Claim has been submitted, or in the event You cancel this Service Contract, and We fail to refund any unearned portion of the Service Contract price, You are entitled to make a direct claim against the insurer, Wesco Insurance Company, at 866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038.

TRANSFERABILITY

If You are the original purchaser of this Service Contract and wish to transfer coverage under this Service Contract to a different owner, You may initiate a one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK (1-833-227-3725). You will be required to provide Your registration number located on Your Contract Purchase Receipt and a copy of Your Product purchase receipt (if provided separately). Transferability is determined at Canon’s discretion, as approved by Us, and may not be available with all Products. The CANCELLATION provisions apply to the original purchaser of this Service Contract only.

ENTIRE AGREEMENT

This Service Contract, including the terms, conditions, limitations, exceptions and exclusions, and Your Contract Purchase Receipt, constitute the entire agreement between Us and You and no representation, promise or condition not contained herein shall modify these items, except as required by law.

SPECIAL STATE REQUIREMENTS

Regulation of service contracts may vary widely from state to state. Any provision within this Service Contract which conflicts with the laws of the state where You live shall automatically be considered to be modified in conformity with applicable state laws and regulations as set forth below. The following state specific requirements apply if Your Service Contract was purchased in one of the following states and supersede any other provision within Your Service Contract terms and conditions to the contrary.

Alabama: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract. Any refund may be credited to any outstanding balance of Your account and the excess, if any, returned to You.

Arizona: WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: ONLY UNAUTHORIZED PRODUCT REPAIRS, MODIFICATIONS OR ALTERATIONS PERFORMED AFTER THE EFFECTIVE DATE OF THE SERVICE CONTRACT ARE EXCLUDED. LIMIT OF LIABILITY is amended as follows: NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT, FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE OR RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS. NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY AND ALL PRE-EXISTING CONDITIONS KNOWN TO YOU; INCLUDING ANY INHERENT PRODUCT FLAWS.

Arkansas: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.

OBTAINING SERVICE is amended to include: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs made to Your Product. If a repair or replacement occurs when the Administrator’s office is closed, You may follow these claims procedure without prior authorization. However, You must call the Administrator as soon as reasonably possible. Failure to call in and report the claim will result in non-payment.

California: CANCELLATION is amended as follows: This Service Contract may be cancelled by You for any reason, including, but not limited to, the Product covered under this Service Contract being sold, lost, stolen or destroyed. If You decide to cancel Your Service Contract, and Your cancellation notice is received by the Administrator within thirty (30) days and You have made no claims against the Service Contract, You will be refunded the full Service Contract price; or if Your Service Contract is cancelled by written notice after thirty (30) days from the date You received this Service Contract, You will be refunded a pro-rated amount of the Service Contract price, less any claims paid, less an administrative fee of ten percent (10%) of the Service Contract price or twenty-five dollars ($25), whichever is less. If a cancellation refund is not paid or credited within thirty (30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid.

The following disclosure statement is added to this Service Contract: Canon U.S.A., Inc., (License No. S-5067) is the Service Contract Administrator and Northcoast Warranty Services, Inc. (License No. SA-19178) is the Obligor for this Service Contract.

Colorado: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.

Connecticut: The following disclosure statement is added to this Service Contract: In the event of a dispute with Administrator, You may contact The State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase or lease price of the Equipment, the cost of repair of the Equipment and a copy of the warranty Service Contract.

CANCELLATION is amended as follows: You may cancel Your Service Contract if the covered Equipment is sold, lost, stolen, or destroyed.

District of Columbia: CANCELLATION is amended as follows: If Your refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, We will add an extra ten percent (10%) to Your due refund for every thirty (30) days the refund is not paid by Us.

Florida: The definition of "We", "Us", "Our", "Obligor", "Provider" is deleted and replaced with the following: "We", "Us", "Our", "Obligor", "Provider": Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038. This Service Contract is between the Provider, Technology Insurance Company, Inc. (License No. 03605) and You.

CANCELLATION is amended as follows: You may cancel Your Service Contract by informing the selling dealer or the Administrator. In the event the Service Contract is canceled by You, return of the premium shall be based upon ninety percent (90%) of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on Your behalf. In the event the Service Contract is canceled by the Administrator or Provider, return of the premium shall be based upon one hundred percent (100%) of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on Your behalf.

GUARANTY is deleted and replaced with the following: This is not an insurance policy, it is a Service Contract.

The following disclosure statement is added to this Service Contract: The rates charged to You for this Service Contract are not subject to regulation by the Florida Office of Insurance Regulation.

Georgia: WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only unauthorized product repairs, modifications or alterations performed after the effective date of the Service Contract are excluded.

CANCELLATION is amended as follows: The Provider may not cancel this Service Contract except for fraud by You, material misrepresentation by You, or nonpayment by You. Notice of such cancellation will be in writing and given at least thirty (30) days prior to cancellation.

If You cancel this Service Contract within thirty (30) days of the purchase of this Service Contract, You will receive a one hundred percent (100%) refund of the Service Contract purchase price paid by You, less the amount of any claims paid. If You cancel the contract within thirty (30) days of the contract purchase date, and no claim has been made, a ten percent (10%) penalty per month shall be added to any refund that is not paid or credited within forty- five (45) days after receipt of the cancellation request. If Cancellation request is made by You after thirty (30) days of the purchase date of this Service Contract, You will receive a pro-rata refund of the Service Contract purchase price paid by You, less any claims that have been paid or less the cost of repairs made on Your behalf, and less an administrative fee not to exceed ten percent (10%) of the pro-rate refund amount or twenty-five dollars ($25.00); whichever is less.

The following disclosure statement is added to this Service Contract: This Service Contract will be interpreted and enforced according to the laws of the state of Georgia.

Hawaii: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.

Illinois: The following disclosure statement is added to this Service Contract: Covered items must be in place and in good operating condition on the effective date of coverage and become inoperative due to normal wear and tear after the effective date of this Service Contract. This Service Contract does cover failures resulting from normal wear and tear.

Indiana: The following disclosure statements are added to this Service Contract: Your proof of payment to the Retailer for this Service Contract shall be considered proof of payment to the insurance company which guarantees Our obligations to You. This Service Contract is not insurance and is not subject to Indiana insurance law.

Maine: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.

Maryland: CANCELLATION is amended as follows: No cancellation fee shall apply. If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.

Massachusetts: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.

Minnesota: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.

Missouri: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract. If Your cancellation request is made more than thirty (30) days from the date of purchase, You will receive a pro-rata refund of the Service Contract purchase price. No cancellation fee will apply. In no event will claims paid be deducted from any refund.

Nevada: The following disclosure statement is added to this Service Contract: If You are not satisfied with the manner in which We are handling your claim, You may contact the Nevada Insurance Commissioner toll-free at (888)-872-3234.

CANCELLATION is amended as follows: Any reference to Administrative Fee is deleted and replaced with the term Cancellation Fee. If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not processed within forty-five (45) days, a penalty of ten percent (10%) of the Service Contract price will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract. The Provider of this Service Contract may cancel this Service Contract within seventy (70) days from the date of purchase for any reason. After seventy (70) days, the Provider may only cancel this Service Contract for non-payment by You, fraud or material misrepresentation by You in obtaining the Contract, or in presenting a Claim, or a substantial breach of duties by You relating to the Covered Product or its use if it occurred after the effective date of the Contract and it substantially and materially increased the service required under the Contract. If the Provider cancels Your Service Contract You will be entitled to a pro-rata refund of the unearned Service Contract fee, no cancellation fee will be deducted. If Your Service Contract was financed, the outstanding balance will be deducted from any refund. In no event will claims be deducted from any refund.

OBTAINING SERVICE is amended to include: This Contract will not cover any unauthorized or non-manufacturer recommended modifications to Your Product, or any damages arising from such unauthorized or non-manufacturer recommended modifications. However, if Your Product is modified in a manner that is not recommended by the manufacturer of Your Product, this Contract will continue to provide any applicable Coverage that is not related to the unauthorized or non-manufacturer recommended modification or any damages arising there from, unless such Coverage is otherwise excluded by the terms of this Contract.

New Hampshire: The following disclosure statement is added to this Service Contract: In the event You do not receive satisfaction under this Service Contract, You may contact the New Hampshire Insurance Department at, 21 South Fruit Street, Suite 14, Concord, NH 03301, 603- 271-2261. CANCELLATION is amended as follows: In no event will any claims incurred or paid be deducted from any refund.

New Jersey: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid.

New Mexico: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within sixty (60) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract. The Provider of this Service Contract may cancel this Service Contract within seventy (70) days from the date of purchase for any reason. After seventy (70) days, the Provider may only cancel this Service Contract for: Non-payment, discovery of fraud or material misrepresentation by You in obtaining the Contract or in presenting a Claim, or discovery of either of the following: an act of omission, or violation of any condition of the Contract if it occurred after the effective date of the Contract.

New York: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within thirty (30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.

North Carolina: CANCELLATION is amended as follows: Any cancellation fee shall not exceed the lesser of ten percent (10%) of the pro rata refund amount or twenty-five ($25.00) dollars. We may cancel this Service Contract only for non-payment of the purchase price of the Service Contract or a direct violation of the Service Contract by You.

Oklahoma: The following disclosure statement is added to this Service Contract: The Service Warranty Association is Northcoast Warranty Services, Inc., Oklahoma Identification # 44200963. This is not an insurance contract. Coverage afforded under this service warranty is not guaranteed by the Oklahoma Insurance Guaranty Association.

CANCELLATION is deleted in its entirety and replaced with the following: If You cancel this service warranty within the first thirty (30) days and no claim has been authorized or paid within the first thirty (30) days, We will refund the entire service warranty contract purchase price. If You cancel this service warranty after the first thirty (30) days, or have made a claim within the first thirty (30) days, return of the provider fee shall be based upon ninety percent (90%) of the unearned pro-rata provider fee less the actual cost of any service provided under the service warranty contract. If We cancel this service warranty, return of the provider fee shall be based upon one hundred percent (100%) of unearned pro-rata provider fee less the actual cost of any service provided under the service warranty contract.

Oregon: OBTAINING SERVICE is amended as follows: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833- CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs made to Your Product. If You reasonably determine that You have a Covered Failure when the Administrator’s office is closed and You choose to have Your Product repaired, You are responsible for paying for the repair. You must then call the Administrator during the next available regular business hours, or as soon as reasonably possible, so that the Administrator may determine whether there was a Covered Failure. Failure to call in and report the claim may result in non-payment. If the Administrator determines that there was a Covered Failure, then We will pay You in accordance with the terms and conditions of this Contract.

The following disclosure statement is added to this Service Contract: This Service Contract is an agreement between the Obligor/Provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114, [(866) 927- 3097] and You. If the purchase of this Contract was financed, any outstanding balance due to the finance company will be deducted from any due refund and paid to the finance company instead of You. The refund amount paid to the finance company may be less than the Contract purchase price financed if claims have been paid by Us.

South Carolina: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract.

The following disclosure statement is added to this Service Contract: If You have any questions regarding this Service Contract, or a complaint against the Obligor, You may contact the South Carolina Department of Insurance at 1201 Main Street, Suite 1000, Columbia, South Carolina 29201, (803) 737-6160.

Texas: The definition of Administrator is amended to add the following: Canon, USA, Inc. Service Contract Administrator No. 330.

The following disclosure statement is added to this Service Contract: If You have any questions regarding the regulation of the Service Contract Provider or a complaint against the Obligor, You may contact the Texas Department of Licensing & Regulation, 920 Colorado, P.O. Box 12157, Austin, Texas 78711, (800) 803-9202.

CANCELLATION is amended as follows: You may return this Service Contract within thirty (30) days of the date of purchase of this Service Contract. If this Service Contract is cancelled within the first thirty (30) days, We will refund the entire Service Contract charge, less claims paid. If this Service Contract is cancelled after the first thirty (30) days, You will receive a pro-rata refund less a twenty-five dollar ($25) cancellation fee and less claims paid. A ten percent (10%) penalty per month will be added to a refund that is not made within forty-five (45) days of Your cancellation request to the provider. You may apply for reimbursement directly to the insurer if a refund or credit is not paid before the 46th day after the date on which the Service Contract is canceled. These provisions apply only to the original purchaser of the Service Contract. If We cancel this Service Contract, We shall mail a written notice to You at the last known address held by Us before the fifth day preceding the effective date of cancellation. The notice will state the effective date and the reason for the cancellation. However, prior notice is not required if the reason for cancellation is nonpayment of the provider fee, fraud or a material misrepresentation by the Service Contract Holder to the provider or the provider’s administrator, or a substantial breach of duties by the Service Contract Holder relating to the covered product or its use. If We cancel this Service Contract, no cancellation fee shall apply.

Utah: The following disclosure statement is added to this Service Contract: Coverage afforded under this Service Contract is not guaranteed by the Property and Casualty Guaranty Association.

CANCELLATION is amended as follows: We may only cancel this Service Contract for material misrepresentation, nonpayment by You or a substantial breach of duties by You relating to the covered property or its use. If We cancel this Service Contract for non-payment, such cancellation will be effective ten (10) days after the mailing of notice. If We cancel this Service Contract for material misrepresentation of a substantial breach of duties, such cancellation will be effective thirty (30) days after mailing of notice. This Service Contract or warranty is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. HOW TO FILE A CLAIM section is amended as follows: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs made to Your Product. If a repair or replacement occurs when the Administrator’s office is closed, You may follow these claims procedure without prior authorization. However, You must call the Administrator as soon as reasonably possible. Failure to call in and report the claim will result in non-payment.

Virginia: The following disclosure statement is added to this Service Contract: If any promise made in the Contract has been denied or has not been honored within sixty (60) days after your request, you may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.

Washington: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within thirty (30) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract. In the event We cancel this Service Contract, We will mail a written notice to You at Your last known address at least twenty-one (21) days prior to cancellation with the effective date for the cancellation and the reason for cancellation.

The following disclosure statement is added to this Service Contract: What is Not Covered from coverage are limited to those expressly stated under the "WHAT IS NOT COVERED (GENERAL EXCLUSIONS)" section above.

GUARANTY is amended to include: You may file a claim directly with Wesco Insurance Company at any time, at 59 Maiden Lane, 43rd Floor, New York, NY 10038 or 866-505-4048.

The following disclosure statement is added to this Service Contract: The State of Washington is the jurisdiction for any civil action in connection with this Contract.

Wisconsin: The following disclosure statement is added to this Service Contract: THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE.

CANCELLATION is deleted and replaced with the following: You may cancel this Service Contract at any time. We may only cancel this Service Contract for material misrepresentation by You, nonpayment by You or a substantial breach of duties by You relating to the covered property or its use. If We cancel this Service Contract, We shall mail a written notice to You at Your last known address at least five (5) days prior to cancellation. The notice shall state the effective date of the cancellation and the reason for the cancellation. If We cancel for any reason other than nonpayment, then We shall refund one hundred percent (100%) of the unearned pro rata provider fee, less any claims paid and less a cancellation fee not to exceed ten percent (10%) of the Contract purchase price paid.

If this Service Contract is canceled within thirty (30) days of the date of purchase and no claims have been paid, the Administrator shall return one hundred percent (100%) of the purchase price paid and the Service Contract shall be void. The right to void the Service Contract applies only to the original purchaser of the Service Contract. If the refund is not paid or credited within forty-five (45) days after return of the Service Contract to Us, We shall pay a ten percent (10%) per month penalty of the refund amount outstanding, which We shall add to the amount of the refund.

For service Contracts canceled subsequent to the period stated in the preceding paragraph or if a claim has been made under this service Contract within such period, We shall refund one hundred percent (100%) of the unearned pro rata provider fee, less any claims paid and less a cancellation fee not to exceed ten percent (10%) of the Service Contract purchase price paid.

If You request cancellation due to a total loss of Your Product which is not covered by a replacement under the terms of Your Service Contract, the Administrator shall return one hundred percent (100%) of the unearned pro-rata Service Contract purchase price paid, less claims paid. Unauthorized repairs may not be covered.

GUARANTY is amended to include: Our obligations under this Service Contract are insured under a service contract reimbursement insurance policy. Should We fail to pay any claim or fail to replace the Product covered under this Service Contract within sixty (60) days after You provide proof of loss or, in the event You cancel this Service Contract and We fail to refund the unearned portion of the Service Contract Purchase Price or, if the Provider becomes insolvent or otherwise financially impaired, You are entitled to make a direct claim against the insurer, Wesco Insurance Company, at 1-866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038 for reimbursement, payment or provision of this Service Contract.

Wyoming: CANCELLATION is amended as follows: If You request cancellation of this Service Contract within thirty (30) days of the purchase date of the Service Contract and the refund is not paid or credited within forty-five (45) days after Your cancellation request to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Service Contract. If We cancel this Service Contract, We shall mail a written notice to You at Your last known address at least ten (10) days prior to cancellation. The notice shall state the effective date of the cancellation and the reason for the cancellation. Prior notice is not required if the reason for cancellation is nonpayment of the provider fee, a material misrepresentation by You to the provider or a substantial breach of duties by You relating to the covered product or its use.

For questions about this Service Contract or to obtain a copy of these terms & conditions, log onto the Administrator's website at www.usa.canon.com/carepak-plus or call 1-833-CAREPAK.

DEFINITIONS

Throughout this Contract, the following capitalized words have the stated meaning: "Accidental Damage From Handling", "ADH": refers to accidental damage from handling, meaning such damage resulting from unintentionally dropping the Covered Product or liquid spillage. "Administrator": the entity responsible for administrating benefits to You in accordance with the Service Contract provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon Park, Melville, NY 11747-3036. "Claim": a demand for payment in accordance with this Contract sent by You to the Administrator or Us. "Contract Purchase Receipt": the receipt document (paper or e-mail) provided to You by the Administrator or Retailer as proof of Your Contract purchase that indicates the Term, Deductible, and date in which the Service Contract was purchased, which must be attached to and forms part of this Service Contract. "Failure": the mechanical or electrical breakdown of Your Product to perform its intended function including defects in materials or workmanship and normal wear and tear; occurring during normal use of the Product. "Original Purchase Price": the amount paid by You for the covered Product(s); excluding any applicable taxes and/or fees, as evidenced on Your sales/Canon purchase documentation. "Power Surge": damages to the Product resulting from an oversupply of voltage to Your Product while properly connected to a surge protector approved by the Underwriter's Laboratory Inc. (UL), but not including damages resulting from the improper installation or improper connection of the Product to a power source. "Product(s)": the item(s) which You purchased and is covered by this Service Contract. "Retailer": the seller that has been authorized by Us to sell this Service Contract to You. "Service Contract", "Contract": this document detailing all coverage provisions, conditions, exclusions and limitations for this Contract that has been provided to You upon purchase completion from Our Retailer. "Term": the period of time shown on Your Contract Purchase Receipt which represents the duration in which the provisions of this Service Contract are valid. "We", "Us", "Our", "Obligor", "Provider": the party or parties obligated to provide service under this Service Contract as the service contract provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114; (Florida Residents: this Service Contract is an agreement between You and Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd Floor, New York, NY 10038). "You", "Your": the purchaser/owner of the Product(s) covered by this Service Contract.

PRODUCT ELIGIBILITY

This Service Contract covers Products purchased as new or factory-refurbished and manufactured for use in the United States, which, at the time of Product purchase, included a Canon USA, Inc. limited warranty valid in the United States providing minimum coverage of one (1) year parts and labor. The original Service Contract must be purchased within ninety (90) days of purchase of Your Product. Purchase of this Service Contract is not required to purchase the Product or to obtain financing for the Product. Coverage outlined in this Service Contract only applies to Products not covered under any other insurance warranty, guarantee and/or service contract providing the same benefits as outlined herein. Products must be purchased from a Retailer, be solely intended for professional, educational, or institutional use, and not intended for personal or industrial use, resale, or rental.

RENEWAL

Subject to this section, Your original Service Contract can be renewed. The renewal must be purchased no sooner than ninety (90) days prior to expiration date of the original Service Contract Term and not after such date. In no event, however, will the combined Term of your manufacturer's Limited Warranty, original Service Contract and any Service Contract renewal period exceed the maximum coverage time period of five (5) years from date of Product purchase. Coverage during the renewal period will be governed by the then current version of the Service Contract Terms & Conditions which must be agreed to in order for the renewal period to become effective. To renew Your Service Contract, sign into Your Canon Account at usa.canon.com to view your eligible products or call 1-833-CAREPAK (1-833-227-3725).

YOUR RESPONSIBILITY

PRODUCT PROTECTION: If damage or breakdown of the Product is suspected, You should promptly take reasonable precautions in order to protect against further damage.

SERVICE CONTRACT TERM

EFFECTIVE DATE OF COVERAGE:

Damage resulting from Power Surge or Accidental Damage from Handling ("ADH"): Coverage for damages to Your Product resulting from Power Surge or Accidental Damage From Handling, begins on the date of Product purchase or delivery (if different from Product purchase date), and continues for the Term shown on Your Contract Purchase Receipt.
Failure resulting from Mechanical/Electrical Breakdown: Coverage for Failure of Your Product resulting from mechanical or electrical breakdown as described in the definition of "Failure" begins upon expiration of the shortest portion of the manufacturer's original parts and/or labor limited warranty and continues for the remainder of Your Term.

WHAT IS COVERED – GENERAL

IMPORTANT: COVERAGE DESCRIBED IN THIS SERVICE CONTRACT WILL NOT REPLACE OR PROVIDE DUPLICATIVE BENEFITS DURING ANY ACTIVE MANUFACTURER'S LIMITED WARRANTY PERIOD. DURING SUCH PERIOD, ALL PARTS, LABOR, ON-SITE SERVICE AND/OR SHIPPING COSTS COVERED BY THAT LIMITED WARRANTY ARE THE SOLE RESPONSIBILITY OF THE MANUFACTURER (WHO IS CANON U.S.A., INC.) PARTS USED TO REPAIR OR REPLACE YOUR PRODUCT MAY BE NEW, USED, REFURBISHED, OR NON-ORIGINAL MANUFACTURER PARTS THAT PERFORM TO THE FACTORY SPECIFICATIONS OF YOUR PRODUCT. Where applicable, technological advances may result in a replacement product with a lower selling price than Your original Product, and no refunds will be made based on the replacement product cost difference.

This Service Contract is only valid for repairs or replacement within the contiguous United States, plus Alaska and Hawaii.

ADDITIONAL BENEFITS INCLUDED IN YOUR PLAN

In addition to coverage for a Failure, Your Contract also provides coverage for:

ACCIDENTAL DAMAGE FROM HANDLING (ADH): labor and/or parts required to repair Your Product, or at Our sole discretion, replacement of Your original Product in lieu of repair in consideration of sudden and unforeseen ADH.
COMPLIMENTARY CUSTOMER SUPPORT: During your Service Contract Term and upon validation of CarePAK coverage with an active Canon Account, Your Contract includes agent-assisted support, for all CarePAK eligible Products, via phone at 1-833-CAREPAK (1-833-227-3725) or email at carepakplus@cits.canon.com.
NO LEMON GUARANTEE: Within any consecutive twelve (12) month period, if Your Product has three (3) repairs covered under Your Contract for the same problem and a fourth (4th) repair is required for the same problem and considered covered under Your Contract, We will replace Your Product with one of like kind and quality, but not necessarily same model, or, at Our sole discretion, provide You with reimbursement equal to the fair market value of the Product as determined by Us based upon the age of the Product and subject to the LIMIT OF LIABILITY section. Any repair services performed while Your Product is under its manufacturer's warranty or in association with ADH are not considered to be qualifying service repairs under this benefit.

DEDUCTIBLE

There is no Deductible required to obtain service on Your Product under this Service Contract.

OBTAINING SERVICE

THIS SERVICE CONTRACT MAY NOT PROVIDE ANY COVERAGE IF YOU MAKE UNAUTHORIZED REPAIRS. Upon validation of CarePAK coverage, Canon will make commercially reasonable efforts to service and ship Your repair or replacement within five (5) business days after you receive the No Charge Repair Acknowledgement correspondence via email, and subject to availability of parts or replacement Product. Note that business days are Monday through Friday, 9am-5pm, and exclude Canon observed holidays, and any periods where unavailability is due to circumstances beyond Canon's control.

If You need to file a Claim under this Service Contract or verify Your coverage, call the Administrator's Customer Care Center at 1-833-CAREPAK (1-833- 227-3725). To expedite service, please have Your Contract Purchase Receipt readily available. The Administrator will confirm Your Service Contract coverage and collect any additional information necessary from You and about Your covered Product. When You receive authorization for service on Your Product under this Contract, You will also receive further instructions on how to obtain such service. In general:

You can also arrange for service under this Contract online by visiting the Administrator's "Request Product Repair Page" at www.usa.canon.com/support.

Please do not take or return Your Product to the Retailer or ship Your Product anywhere unless the Administrator instructs You to do so. If You are instructed by the Administrator to transport or ship Your Product, a prepaid shipping label will be provided. Be sure to include the following with Your Product:

(1) a copy of Your Contract Purchase Receipt;
(2) a brief written description of the problem You are experiencing with the Product; and

LIMIT OF LIABILITY

During the Term of Your Service Contract, the maximum amount that We are obligated to pay for services in connection with all Claims pursuant to this Service Contract is:

One (1) Product replacement for a covered Claim for ADH damage (in which Your replacement product is ineligible for continued coverage under Your original Contract); OR
Two (2) Product replacements for covered Claims for Power Surge or Failures (Your first replacement product is automatically covered under Your original Contract for the remainder of Your Term).

Once the first limit has been met, Our obligation under this Contract is considered fulfilled in its entirety and coverage ends.

WHAT IS NOT COVERED (GENERAL EXCLUSIONS)

THIS SERVICE CONTRACT DOES NOT COVER:

LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: ABUSE (MEANING THE INTENTIONAL TREATMENT OF THE COVERED PRODUCT IN A HARMFUL, INJURIOUS, MALICIOUS OR OFFENSIVE MANNER WHICH RESULTS IN ITS DAMAGE AND/OR FAILURE, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE RESULTING FROM STUNTS OR SPECIAL EFFECTS EMPLOYED IN FILM, TELEVISION, OR THEATRE PRODUCTIONS, PRACTICAL, MECHANICAL, OR VEHICULAR STUNTS, AND/OR EXPLOSIONS OR OTHER PYROTECHNICS).
LOSS OF OR DAMAGE TO THE COVERED PRODUCT RESULTING FROM: MISHANDLING, IMPROPER PACKAGING BY YOU, ALTERATION, COLLISION WITH OR OF ANOTHER OBJECT, ELECTRICAL CURRENT FLUCTUATIONS (OTHER THAN THAT WHICH IS EXPLICITLY DEFINED AS POWER SURGE IN THE DEFINITIONS SECTION), FAILURE TO FOLLOW OPERATING, MAINTENANCE OR ENVIRONMENTAL INSTRUCTIONS PRESCRIBED IN THE COVERED PRODUCT'S MANUFACTURER OWNER'S MANUAL OR SERVICE PERFORMED BY ANYONE OTHER THAN A SERVICER AUTHORIZED BY CANON.
SERVICE, REPAIR OR REPLACEMENT NECESSITATED BY THE USE OF PARTS OR SUPPLIES (OTHER THAN THOSE SOLD BY THE COVERED PRODUCT'S ORIGINAL MANUFACTURER) WHICH DAMAGE THE COVERED PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS.
SERVICE, REPAIR OR REPLACEMENT OF THE COVERED PRODUCT IF ITS SERIAL NUMBER OR MANUFACTURER DATING HAS BEEN ALTERED OR REMOVED.
SERVICE, REPAIR OR REPLACEMENT OF ANY COVERS, LIDS OR TRIM PARTS, OR OF ANY CONSUMABLE ITEMS.
PREVENTIVE MAINTENANCE.
SERVICE, REPAIR OR REPLACEMENT OF ANY OTHER ITEM, EQUIPMENT OR SOFTWARE THAT MAY BE INCLUDED WITH OR CONNECTED TO THE COVERED PRODUCT.
ON-SITE OR IN-HOUSE SERVICE OR REPAIR OF THE COVERED PRODUCT.
ANY ITEM THAT IS PURCHASED OUTSIDE OF THE UNITED STATES OF AMERICA.
SERVICE, REPAIR OR REPLACEMENT OF A COVERED PRODUCT OUTSIDE OF THE CONTIGUOUS UNITED STATES OF AMERICA, ALASKA, OR HAWAII.
PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT, WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE CONTRACT).
COSMETIC DAMAGE (MEANING DAMAGES OR CHANGES TO THE PHYSICAL APPEARANCE OF THE PRODUCT THAT DOES NOT IMPEDE OR HINDER THE PRODUCT'S NORMAL OPERATIONAL FUNCTION; SUCH AS SCRATCHES, ABRASIONS, OR CHANGES IN COLOR, TEXTURE, OR FINISH), RUST, CORROSION, WARPING, BENDING OR EXPOSURE TO WEATHER CONDITIONS.
ANY KIND OF MANUFACTURER RECALL OR REWORK ORDER ON THE COVERED PRODUCT THAT THE MANUFACTURER IS RESPONSIBLE FOR PROVIDING, REGARDLESS OF THE MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS.
BREAKDOWN OR DAMAGE THAT IS COVERED UNDER ANY OTHER INSURANCE, WARRANTY, GUARANTEE AND/OR SERVICE CONTRACT PROVIDING THE SAME BENEFITS AS OUTLINED IN THIS SERVICE CONTRACT.
ANY ACCESSORIES, EXTERNAL PERIPHERAL DEVICES AND/OR ADD-ON OPTIONS.
ANY CLAIM THAT HAS NOT BEEN PRIOR AUTHORIZED BY THE ADMINISTRATOR OR US.
ANY LOSS ARISING OUT OF THE UNAUTHORIZED ACCESS OR USE OF ANY SYSTEM, SOFTWARE, HARDWARE, OR FIRMWARE, OR ANY MODIFICATION, REPROGRAMMING, DESTRUCTION, OR DELETION OF DATA OR SOFTWARE BY ANY MEANS.

YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND PRIOR TO COMMENCEMENT OF ANY REPAIR. THIS SERVICE CONTRACT DOES NOT COVER RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO/FROM YOUR COVERED PRODUCT, AND WE ARE UNABLE TO TRANSFER SUCH SOFTWARE OR DATA TO ANY REPLACEMENT DEVICE THAT MAY BE PROVIDED TO YOU. IN NO EVENT SHALL WE BE RESPONSIBLE FOR THE RESTORATION OF SOFTWARE OR DATA, OR FOR RETRIEVING DATA FROM YOUR PRODUCT. IF YOUR CAREPAK PRO COVERAGE INCLUDES CANON IMAGE RECOVERY ADMINISTERED BY AFTER, INC. ("IMAGE RECOVERY"), PLEASE NOTE THAT IMAGE RECOVERY TERMS AND CONDITIONS ARE SEPARATE AND INDEPENDENT FROM CAREPAK PRO, AND CAN BE FOUND AT USA.CANON.COM/CAREPAK-PRO.

OUR RIGHT TO RECOVER PAYMENT

CANCELLATION

We may only cancel this Service Contract for the following reasons:

1) non-payment of the Service Contract fee by You;
2) material misrepresentation by You to Us; or
3) substantial breach of duties by You under this Service Contract in relation to the covered Product or its use.

NOTICE: These CANCELLATION provisions apply to the original purchaser of this Service Contract only. If the purchase of this Contract was financed, any outstanding balance due to the finance company will be deducted from any due refund and paid to the finance company instead of the Holder.

GUARANTY

TRANSFERABILITY

If You are the original purchaser of this Service Contract and wish to transfer coverage under this Service Contract to a different owner, You may initiate a one-time transfer of ownership by calling the Administrator at 1-833-CAREPAK (1-833-227-3725). You will be required to provide Your registration number located on Your Contract Purchase Receipt and a copy of Your Product purchase receipt (if provided separately). Transferability is determined at Canon's discretion, as approved by Us, and may not be available with all Products. The CANCELLATION provisions apply to the original purchaser of this Service Contract only.

ENTIRE AGREEMENT

SPECIAL STATE REQUIREMENTS

Connecticut: The following disclosure statement is added to this Service Contract: In the event of a dispute with Administrator, You may contact The State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase or lease price of the Product, the cost of repair of the Product and a copy of the warranty Service Contract.

GUARANTY is amended as follows: If We fail to pay or to deliver service on a claim within sixty (60) days after proof of loss has been filed, or in the event You cancel this Service Agreement and We fail to issue any applicable refund within sixty (60) days after cancellation, You may file a claim against the insurer, Wesco Insurance Company at 59 Maiden Lane, 43rd Floor, New York, NY 10038, by calling 1-866-505-4048.

CANCELLATION is amended as follows: This Service Contract may be cancelled by the Service Contract Holder if the Device covered under this Service Contract is returned, sold, lost, stolen or destroyed.

YOUR RESPONSIBILITY is amended to include: It is Your responsibility of the to follow the manufacturer's specifications for the use and care/maintenance of the covered Product.

GUARANTY is deleted and replaced with the following: This is not an insurance policy, it is a Service Contract.

The following disclosure statement is added to this Service Contract: The rates charged to You for this Service Contract are not subject to regulation by the Florida Office of Insurance Regulation.

Georgia: CANCELLATION is amended as follows: Any cancellation fee shall not exceed ten percent (10%) of the pro rata premium refund due or twenty- five dollars ($25.00) whichever is less. If You cancel the contract within thirty (30) days of the contract purchase date, and no claim has been made, a ten percent (10%) penalty per month shall be added to any refund that is not paid or credited within forty-five (45) days after receipt of the cancellation request.

The Provider may only cancel this Service Contract for fraud by You, material misrepresentation by You, or nonpayment by You. If We cancel this Service Contract, no cancellation fee shall apply and We shall provide written notice to You at the last known address held by Us at least thirty (30) days preceding the effective date of cancellation. The notice will state the effective date and the reason for the cancellation. The lienholder may only cancel this Contract for non-payment if they hold a power of attorney.

WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended to include: Only unauthorized product repairs, modifications or alterations performed after the effective date of the Service Contract are excluded. PRE-EXISTING CONDITIONS – The "Pre-Existing Condition:" definition is deleted and replaced with: Conditions that were caused by You or known by You prior to purchasing this Service Contract. The following disclosure statement is added to this Service Contract: This Service Contract will be interpreted and enforced according to the laws of the state of Georgia.

Illinois: The following disclosure statement is added to this Service Contract: Covered items must be in place and in good operating condition on the effective date of coverage and become inoperative due to defects in materials or workmanship, or normal wear and tear, after the effective date of this Service Contract.

Indiana: The following disclosure statement is added to this Service Contract: This Contract is not insurance and is not subject to Indiana insurance law.

GUARANTY is amended as follows: Your proof of payment to the Retailer for this Service Contract shall be considered proof of payment to the insurance company which guarantees Our obligations to You. If We fail to perform or make payment due under this Contract within sixty (60) days after You request the performance or payment, You may request the performance or payment directly from the insurer that issued the provider's Service Contract reimbursement policy, including any applicable requirement under the Contract that the provider refund any part of the cost of the Contract upon cancellation of the Contract.

WHAT IS NOT COVERED (GENERAL EXCLUSIONS) is amended as follows: The "Pre-Existing Condition" definition is deleted and replaced with: conditions that were caused by You or known by You prior to purchasing this Service Contract.

New Hampshire: The following disclosure statement is added to this Service Contract: In the event You do not receive satisfaction under this Service Contract, You may contact the New Hampshire Insurance Department at: 21 South Fruit Street, Suite 14, Concord, NH 03301, 603- 271-2261. CANCELLATION is amended as follows: In no event will any claims incurred or paid be deducted from any refund.

Oregon: OBTAINING SERVICE is amended as follows: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833- CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs made to Your Product. If You reasonably determine that You have a Covered Failure when the Administrator's office is closed and You choose to have Your Product repaired, You are responsible for paying for the repair. You must then call the Administrator during the next available regular business hours, or as soon as reasonably possible, so that the Administrator may determine whether there was a Covered Failure. Failure to call in and report the claim may result in non-payment. If the Administrator determines that there was a Covered Failure, then We will pay You in accordance with the terms and conditions of this Contract.

Utah: The following disclosure statement is added to this Service Contract: Full payment will be received for the purchase price of this Service Contract at the time of purchase.

The following disclosure statement is added to this Service Contract: This Service Contract or warranty is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Coverage afforded under this Service Contract is not guaranteed by the Property and Casualty Guaranty Association.

GUARANTY is amended as follows: Should the provider fail to pay or provide service on any claim within sixty (60) days after proof of loss has been filed, the contract holder is entitled to make a claim directly against the Insurance Company.

CANCELLATION is amended as follows: We may only cancel this Service Contract for material misrepresentation by You, nonpayment by You or a substantial breach of contractual duties by You relating to the covered property or its use. If We cancel this Service Contract for material misrepresentation or a substantial breach of contractual duties, such cancellation will be effective thirty (30) days after mailing of notice. If We cancel this Service Contract for non- payment, such cancellation will be effective fifteen (15) days after the mailing of notice. The notice will state the effective date and the reason for the cancellation.

OBTAINING SERVICE is amended as follows: If You need to file a claim under this Service Contract, You must contact the Administrator at 1-833-CAREPAK (1-833-227-3725) to obtain a repair authorization number prior to having any repairs made to Your Product If You reasonably determine that You have a Covered Failure when the Administrator's office is closed and You choose to have Your Product repaired, You are responsible for paying for the repair. You must then call the Administrator during the next available regular business hours, or as soon as reasonably possible, so that the Administrator may determine whether there was a Covered Failure. Failure to call in and report the claim will result in non-payment. If the Administrator determines that there was a Covered Failure, then We will pay You in accordance with the terms and conditions of this Contract.

Virginia: If any promise made in the Contract has been denied or has not been honored within sixty (60) days after your request, you may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.

For questions about this Service Contract or to obtain a copy of these terms & conditions, log onto the Administrator's website at www.usa.canon.com/carepak-pro or call 1-833-CAREPAK.

DEFINITIONS

Eligibility

The Canon eCarePAK Extended Service Plan (the "eCarePAK") is provided by Canon U.S.A., Inc. ("CUSA") with respect to the Canon product and/or Canon Accessory, and the service(s) (Repair or Replacement, Installation, Training, and/or Preventative Maintenance), identified on your eCarePAK Certificate of Registration for which the eCarePAK has been purchased (the "Covered Product"). CUSA reserves the right to verify the information you provide to CUSA in connection with your registration for the eCarePAK and may reject your enrollment. The purchase of an eCarePAK is not required either to purchase the Covered Product or to obtain financing for the Covered Product.

Activating the eCarePAK

If you do not agree with the Terms and Conditions of the eCarePAK, you may cancel and obtain a refund in accordance with the section entitled "Ability to Cancel and Right to Refund" below. The eCarePAK becomes effective when CUSA registers your Covered Product. You may purchase an eCarePAK within the term of the CUSA Limited Warranty for the Covered Product, or before any existing eCarePAK covering the Covered Product has expired. However, if you decide to purchase after the Limited Warranty has expired, or after any existing eCarePAK on the Covered Product has expired, CUSA reserves the right to inspect the Covered Product, at your expense, and to refuse to register your Covered Product, in its sole discretion, if it does not meet CUSA’s requirements for coverage under an eCarePAK. An eCarePAK Certificate of Registration will be sent to you upon registration of your extended service plan and/or preventative maintenance (“Preventative Maintenance”) plans.

Coverage

Coverage under the eCarePAK will begin effective on the expiration date of the original CUSA Limited Warranty or existing eCarePAK for the Covered Product, as applicable, and continue until the expiration date indicated on your eCarePAK Certificate of Registration. The period between the effective date of coverage under your eCarePAK and the expiration date indicated on your eCarePAK Certificate of Registration is referred to herein as the “Term”.* THIS IS NOT A CONTRACT OF INSURANCE.
*The Term for certain Covered Products will expire prior to the expiration date indicated on your eCarePAK Certificate of Registration if the number of printed pages for your Covered Product reaches the maximum allowed, as provided below:

MAXIFY GX X: Maximum of 80,000 printed pages by the Covered Product.
WG Series Inkjet Printer: Maximum of 300,000 printed pages by the Covered Product. Should the page count exceed the listed maximum printed page count for these Products only, the eCarePAK coverage will no longer apply regardless of the expiration date printed on the eCarePAK Certificate. All repairs requested beyond the printed page limit will be excluded from coverage under the eCarePAK .

Repair or Replacement Service

Subject to the limitations set forth in “Service Limitations” below, CUSA agrees to repair or replace, without charge, any defective part in your Covered Product with a new, rebuilt, or different part during the Term of the eCarePAK, provided such part is the same as, or functionally comparable to, the defective part removed. Any parts that are replaced will become the property of CUSA. Replacement of parts will not extend the Term of the eCarePAK. Likewise, if CUSA should replace the Covered Product, the original Covered Product will become the property of CUSA. Coverage under the eCarePAK will automatically transfer to the replacement product but will not extend the Term.
The eCarePAK is valid only for service of a Covered Product purchased and used in the United States. The eCarePAK is not transferable to another Covered Product except as provided in paragraph 1 above.
For Oregon and Montana Residents only: This Extended Protection (Service) Plan is insured by a contractual liability insurance policy issued to Canon U.S.A., Inc. by Sompo Japan Insurance Company of America (“Sompo Japan”), 11405 N. Community House, Suite 600, Charlotte, NC 28277, 704-759-2200.
- For Oregon residents only: Should CUSA fail to perform under this eCarePAK within sixty (60) days, you may contact Sompo Japan for recourse.
For Virginia residents only: If any promise made in the Contract has been denied or has not been honored within 60 days after your request, you may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.

Technical Support

You are entitled to the telephone support set forth below for the Covered Product during the Term of the eCarePAK.

For imagePROGRAF & imageFORMULA Scanners Scan Kiosk II 1-800-423-2366

For imageCLASS & FAXPHONE 1-800-OK Canon

For Scan Kiosk contact your dealer

Canon Specialty Printers (including Card Printers, Label Printers, Cable ID Printers) 1-855-852-2666

For MAXIFY GX X

1-844-4-MAXIFY
(1-844-462-9439)

Toll-Free telephone support for troubleshooting issues (except for Scan Kiosk) is available Monday through Friday from 8:00 a.m. to 8:00 p.m., E.T. excluding holidays. Hours of availability for toll-free telephone support are subject to change in CUSA's reasonable discretion. For more efficient support, please have your eCarePAK registration number or Covered Product serial number available.

Obtaining Repair or Replacement Service

As a condition to obtaining service under this eCarePAK, you must first troubleshoot your Covered Product's malfunction in good faith with CUSA's technical support team or, in the case of the Scan Kiosk, with the dealer who sold you the Scan Kiosk (who will escalate the malfunction to CUSA, as appropriate, for technical support as specified above). If CUSA cannot fix the Covered Product's malfunction through remote diagnosis, CUSA may choose to either (1) exchange your Covered Product through CUSA's Advanced Exchange Service program, (2) schedule an on-site service call through an independent CUSA Authorized Service Provider (the "Service Provider"), or (3) refer you to a CUSA Authorized Service Facility ("ASF") (Carry-In/), all as more fully described below. The service option chosen is in CUSA's sole discretion. Not all options may be available at the time service is requested.

Advanced Exchange Program: CUSA may elect to service your Covered Product through its Advanced Exchange Program. Under the Advanced Exchange Program, a defective Covered Product will be exchanged for a comparable refurbished Covered Product on an expedited basis, usually by the next business day (or longer if your ship-to address is determined by Canon to be a rural or remote location). You will be required to provide a ship-to location (street address only) for the replacement product. You may be required to sign a form to guarantee the return of the defective unit and provide a valid credit card authorization. If you do not return your defective Covered Product to CUSA by the date and in the manner specified by CUSA, CUSA may cancel your eCarePAK and invoice you for the full replacement cost of a new Covered Product, or charge your credit card for this cost.
Service Provider: In the event that CUSA's technical troubleshooting cannot resolve your problem, CUSA may elect to send a Service Provider to your location in an expedited manner to facilitate the repair of your Covered Product.
ASF Program (Carry In/): Under CUSA's ASF Program, the defective Covered Product is repaired by an ASF and then returned to you. The CUSA representative will direct you how to obtain the name and phone number of the ASF nearest to you. You must contact the ASF to schedule the repair. DO NOT INCLUDE AN OTHER ITEMS WITH THE COVERED PRODUCT. Covered Products will be repaired and returned to you without charge by the ASF.

Any Covered Product received by CUSA or an ASF that is not covered by this eCarePAK will be returned to you unrepaired at your expense or, at the discretion of CUSA or the ASF, you may receive an estimate of repair at CUSA's or the ASF's then prevailing service rates. You will also be charged for on-site repairs not covered by this eCarePAK at CUSA's then prevailing service rates.

FOR OREGON RESIDENTS ONLY: Upon CUSA's failure to perform under this eCarePAK, Sompo Japan Insurance Company of America shall pay, on behalf of CUSA, any sums CUSA is legally obligated to pay or shall provide the service that CUSA is legally obligated to perform, according to CUSA's contractual obligation under this eCarePAK issued by CUSA, and Sompo Japan Insurance Company of America will pay claims against CUSA for return of the unearned purchase price of your eCarePAK.

Repair or Replacement Service Limitations

The eCarePAK covers defects encountered in normal use of the Covered Product and, except as otherwise provided in this eCarePAK, does not cover the following:

Loss of or damage to the Covered Product due to abuse, mishandling, improper packaging by you, neglect, alteration, electric current fluctuation or accident; improper use, including failure to follow operating, maintenance or environmental instructions prescribed in the operator's manual; use of the Covered Product with non-compatible computers, peripheral equipment or software; or repair performed by other than a service representative qualified by CUSA.
Service necessitated by the use of parts or supplies (other than those distributed by CUSA) which damage the Covered Product or which cause abnormally frequent service calls or service problems.
Service of the Covered Product if it has been modified or altered in any way (including any alteration or removal of serial numbers or identification marks).
Service, repair or replacement of any covers, lids, or trim parts, or any consumable items, including without limitation, ink and/or maintenance cartridges, and ink tanks. Toner cartridges and print heads may have a separate limited warranty based on your product. Please refer to your product's limited warranty for details. Preventative maintenance and or inspections.
Service, repair or replacement of accessories or options for the Covered Product, or of any equipment or software not distributed by Canon which may be used with, or be connected to, the Covered Product.
Service, repair, or replacement of any Covered Product purchased or used outside of the United States.

Installation Services

imagePROGRAF Printer Only

CUSA, or CUSA's authorized service provider, will provide the following installation services for the imagePROGRAF printer only:

Place the printer on its stand with your assistance.
Load media on to the printer.
Fill ink tanks.
Produce a test print to ensure that the printer is installed and operating within specifications.
Upon your request, connect the printer to a network (i.e. Ethernet connection). You must have a live Ethernet connection to your network, as well as an Ethernet cable, at the time of your request. If not, an additional visit to connect the printer to your network will need to be scheduled when both of these requirements have been met. This additional visit will incur a fee.

imagePROGRAF iPF MFP Only

CUSA, or CUSA's authorized service provider, will provide the following installation services for the imagePROGRAF MFP:

Place the imagePROGRAF printer on its stand with your assistance.
Load media on to imagePROGRAF printer.
Produce a test print to ensure that the imagePROGRAF printer is installed and operating within specifications.
Place the Colortrac scanner on its stand with your assistance.
Install, at a basic level, the computer and monitor.
Connect the Colortrac scanner to the imagePROGRAF printer and produce a test scan to ensure that the imagePROGRAF printer and Colortrac scanner are connected and operating within specifications.

imageFORMULA Scanners Only

CUSA, or CUSA's authorized service provider, will provide the following installation services for the imageFORMULA Scanners:

Place the scanner in its designated location with your assistance.
Install replacement rollers if they are not already factory installed.
Install additional accessories (if applicable).
Connect scanner and perform a test scan to ensure that scanner is operating within specifications.

Canon Specialty Printers Only

CUSA, or CUSA’s authorized service provider, will provide the following installation services for the Canon Specialty Printers only:

Place the printer on its stand with your assistance.
Install ink tanks.
Load media on to the printer.
Upon your request, connect the printer (via USB or network (i.e. Ethernet connection)). You must have a live Ethernet connection to your network, as well as an Ethernet cable, at the time of your request. If not, an additional visit to connect the printer to your network will need to be scheduled when both of these requirements have been met. This additional visit will incur a fee.
Produce a test print to ensure that the printer is installed and operating within specifications.

Canon MAXIFY GX X Only

CUSA, or CUSA’s authorized service provider, will provide the following installation services for MAXIFY GX X only:

Place the printer on its stand with your assistance.
Fill ink tanks.
Load media on to the printer.
Upon your request, connect the printer (via USB or network (wireless or Ethernet connection)). You must have a live Ethernet connection to your network, as well as an Ethernet cable, at the time of your request. If not, an additional visit to connect the printer to your network will need to be scheduled when both of these requirements have been met. This additional visit will incur a fee.
Produce a test print to ensure that the printer is installed and operating within specifications.

General Terms and Conditions Covering All Installation Services

The following terms and conditions apply to all Installation services:

Installation technicians may, in their sole discretion, refuse to install Covered Products that are incompatible, are, or appear to be, damaged, are inappropriate for installation, exhibit signs of excessive wear or are deemed unsafe. Covered Products which are not new, or are damaged, will be documented before the installation begins. You may be subject to additional charges should the installation technician conclude that the proposed installation is unsafe and therefore cannot be completed.
A pre-existing power outlet(s) must be accessible in order to install your Covered Product.
Installation services are only available in the 50 United States and the District of Columbia. Extra charges may apply in the event special travel is required to reach the installation site.
Extra charges may apply in the event additional work is necessary to complete the installation, including, but not limited to, carpentry, electrical work, floor covering modifications, moving of furniture, or additional wire, parts and/or accessories.
Carefully review your installation needs, your installation plans and the accessories and hardware you have and/or need to facilitate and complete the installation.
CUSA and/or Canon authorized service provider will contact you to schedule your installation appointment. Cancellations or rescheduling of scheduled installation appointments must be made no later than twenty four (24) hours prior to your appointment to avoid additional charges. Cancellation requests are not valid until confirmed by CUSA and or Canon Authorized service provider.
You must ensure that the Covered Product(s) to be installed, the installation site, and the hardware and accessories required to facilitate and complete your installation, are prepared and ready prior to the arrival of the installation technician. You may be subject to an additional charge for failure to prepare the Covered Product, the installation site, or the required hardware and accessories prior to the arrival of the installation technician.
You must move or rearrange furniture to provide accessibility and a safe, adequate work space for the installation technician.
You must provide a sufficient amount of power, power sources, power cords and, if applicable, surge protectors that are readily available to the installation technician and/or safely accessible to the installation site. The installation technicians will not move or install AC power sources or feeds of television signals from cable, satellite or other sources.
You must dispose of the packaging materials and trash following the installation. Although the installation technicians will clean up the work site, it is your responsibility to arrange for the final disposal of any packaging materials or trash related to the installation.

imageFORMULA Scanners Only - Onsite Installation of Custom Firmware for Federal Agencies Digital Guidelines Initiatives (FADGI)*

CUSA, on an exclusive basis only, will replace the firmware of applicable imageFORMULA scanners with custom firmware (“Firmware”) designed to generate images that conform to the quality and performance guidelines defined for FADGI Modern Textual Records category.** CUSA will place stickers on the scanner to indicate the date that the Firmware installation was completed. Please note that such Firmware replacement does not guarantee FADGI compliance throughout the life of the scanner, as any damage or modifications to the scanner may require CUSA’s re-installation of the Firmware; in all cases, replacement of the scanner’s main circuit board for any reason will require re- installation of the Firmware. It is the customer’s sole responsibility to contact CUSA at 1-800-423-2366 to arrange for an onsite visit for re-installation of the Firmware if needed during the life of the scanner.***

* FADGI compliance requirements are subject to updates by participating U.S. Federal Agencies. Visit www.digitizationguidelines.gov for the latest FADGI requirements and information.

** To enable FADGI compliance, the imageFORMULA Scanner’s driver settings may need to be changed, and Canon CaptureOnTouch software must be installed on the customer’s workstation that is connected to the scanner. The Firmware may affect the scanning speed of the scanner.

*** The customer will be eligible for the Firmware replacement at any time during the life of the imageFORMULA Scanner provided the scanner is in good working condition and the scanner is covered either under an eCarePAK or a service plan provided by a CUSA Authorized Service Provider.

Training Services

imagePROGRAF iPF MFP

CUSA, or CUSA's authorized service provider, will provide the following Training services with respect to the imagePROGRAF iPF MFP:

Training is only provided during the time of installation.
Training on the general operation of the scanner component of the imagePROGRAF iPF MFP.

imageFORMULA Scanners

CUSA, or CUSA's authorized service provider, will provide the following Training services with respect to the imageFORMULA Scanner:

Training is only provided during the time of installation.
Training on the general operation of the scanner
Training on the Canon software and drivers included with the scanner.
Training on scanner preparation, maintenance and errors on scanner.

General Terms and Conditions Covering All Training Services

The following terms and conditions apply to all Training Services

CUSA reserves the right to refuse or limit any Training Services if you fail to satisfy any minimum requirements for such Training Services as published or provided to you by CUSA prior to the start of such Training Services.
CUSA reserves the right to refuse, limit, or cancel any Training Services if, in the opinion of CUSA, you display unreasonable behavior or are deemed by CUSA to be violent, abusive, or disruptive. In such cases, no refunds will be paid.
Ownership of all copyright and other intellectual property rights in the training material supplied by CUSA, or its authorized service provider, including any documentation, data, technical information and know-how provided to you as part of the Training Services, remains vested in CUSA, its authorized service provider(s), or the owner of such materials, as applicable. All such information will be held by you in confidence and will not be disclosed or copied to third parties, without the express written permission of CUSA.

imageFORMULA Scanners with eCarePAK Coverage plus Preventative Maintenance (“PM”) Service Plan Coverage, named “eCarePAK+PM” *

CUSA, or CUSA’s authorized service provider, will provide the following preventative maintenance services for the imageFORMULA Scanner only:

Perform physical inspection on the internal, external and functionality of the scanner.
Perform necessary cleaning routine of the interior and exterior body of the scanner.
Install new user replaceable rollers.
Document maintenance statistics.
Perform test scans after preventative maintenance is complete and ensure that Scanner is operating within specifications.

The number of Preventative Maintenance service calls covered under this eCarePAK+PM depends on the Term of your eCarePAK. For example, for a two (2) year Term, you are entitled to two (2) Preventative Maintenance service calls during such Term. Additional Preventative Maintenance service may be purchased at CUSA’s then-current rates. To receive the Preventative Maintenance service, you must purchase the standard eCarePAK+PM plan. Customers with existing eCarePAK coverage may add the Preventative Maintenance plan at any time during the eCarePAK Term and will receive the preventative maintenance services listed in numbers 1-5 above.

General Terms and Conditions Covering imageFORMULA Scanner Preventative Maintenance Services

The following general terms and conditions apply to imageFORMULA Scanner Preventative Maintenance services:

Only customers under warranty, eCarePAK, or eCarePAK+PM coverage can purchase Preventative Maintenance services.
Scheduling Preventative Maintenance is the sole responsibility of the customer and will expire upon expiration of the warranty, eCarePAK, or eCarePAK+PM.
CUSA will provide Preventative Maintenance only during normal business hours of operation, Monday through Friday, 9AM-5PM local time excluding holidays.
CUSA will schedule the Preventative Maintenance within five business days of when the customer contacts CUSA’s Technical support Center.
If the unit is not in working condition, the Preventative Maintenance will be delayed and a break/fix call will be opened.

No Warranty

Except as set forth herein, all services provided by CUSA or its authorized service providers under this eCarePAK are provided “AS IS”, without warranty of any kind, whether express, implied, statutory, or otherwise, especially as to quality, timeliness, reliability, usefulness, sufficiency and accuracy. ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF CONDITION, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED BY CUSA AND ITS AUTHORIZED SERVICE PROVIDERS. NO ORAL OR WRITTEN INFORMATION PROVIDED BY CUSA OR ITS AUTHORIZED SERVICE PROVIDERS WILL CREATE A WARRANTY UNLESS INCORPORATED INTO THESE TERMS AND CONDITIONS.

Limitation of Liability

NEITHER CUSA NOR ANY SERVICE PROVIDER OR ASF WILL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CUSA OR ANY SERVICE PROVIDER OR ASF), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE COVERED PRODUCT OR ANY COMPONENT THEREOF, THE INSTALLATION SERVICES, PREVENTATIVE MAINTENANCE SERVICES, AND/OR TRAINING SERVICES, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CUSA OR ANY SERVICE PROVIDER OR ASF HAS BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. NOR WILL RECOVERY OF ANY KIND AGAINST CUSA OR ANY SERVICE PROVIDER OR ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE COVERED PRODUCT SOLD BY CUSA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OWNED BY YOU OR OTHERS, ARISING OUT OF USE OR POSSESSION OF ANY COVERED PRODUCT SOLD BY CUSA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CUSA OR ANY SERVICE PROVIDER OR ASF. YOU ACKNOWLEDGE THAT PURCHASE OF THE eCAREPAK DOES NOT ASSURE UNINTERRUPTED OPERATION AND USE OF THE COVERED PRODUCT. FOR ANY MATERIAL BREACH OF THIS PLAN BY CUSA OR ANY SERVICE PROVIDER, OR ASF, YOUR REMEDY, AND THE LIABILITY OF CUSA OR ANY SERVICE PROVIDER OR ASF, WILL BE LIMITED TO A REFUND OF THE PURCHASE PRICE PAID FOR THE PLAN.

Extending the eCarePAK

Subject to this section, your eCarePAK can be extended. You will be contacted prior to the expiration date of your eCarePAK about whether you want to extend coverage for an additional period. In no event, however, will the combined term of your manufacturer's Limited Warranty, original eCarePAK and any eCarePAK extension period exceed the maximum coverage time period stated on the eCarePAK. However, CUSA may, in its sole discretion, allow extension periods on a case-by-case basis. If you wish to extend your eCarePAK, follow the instructions provided when you were contacted about extending. Coverage during each respective extension period will be governed by CUSA's then current version of the eCarePAK terms and conditions which must be agreed to in order for the extension period to become effective.

Ability to Cancel and Right to Refund (Except for Oregon Residents)

You may cancel the eCarePAK for a full refund within thirty (30) days of the original date of purchase of the eCarePAK if you have made no service claims. To cancel, send a written notice of cancellation, which includes your name, address, daytime phone number, , with a copy of your original eCarePAK Certificate of Registration to Canon at: Canon eCarePAK Extended Service Plan, Business Imaging Solutions Group, Product Marketing Department, One Canon Park, Melville, NY 11747.

OREGON RESIDENTS ONLY: You may cancel this eCarePAK at any time for any reason by sending a written notice of cancellation, which includes your name, address, daytime phone number, and your Canon eCarePAK label, to CUSA at Canon eCarePAK Extended Service Plan, Business Information Communications Group, Product Marketing Department, One Canon Park, Melville, NY, 11747. Canon may cancel this eCarePAK if you fail to pay, make a material misrepresentation or substantially breach your duties under this eCarePAK. The cancellation of this eCarePAK is not effective until at least thirty (30) days after the notice of cancellation is mailed to you. You may cancel this eCarePAK for a full refund within thirty (30) days of the original date of purchase of the eCarePAK if you have made no service claims. If this eCarePAK is cancelled thereafter by either party, and provided you have made no service claims, CUSA will refund the entire amount you paid allocable to the remainder of the Term of this eCarePAK prorated on a monthly basis.

Alternative Dispute Resolution

There is no informal dispute settlement process established under this eCarePAK.

SPECIAL STATE REQUIREMENTS

Regulation of extended service plans and service contracts may vary widely from state to state. Any provision within this eCarePAK which conflict with the laws of the state where you live will automatically be considered to be modified to conform to applicable state laws and regulations.

If you have a MyCanon Account, your product and CarePAK will be registered using the profile details you provided. For Kit products, you must complete the registration process directly in your account.

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