You rely on the quality of Canon cameras and lenses to help you make amazing images. To keep your gear in optimal condition, regular maintenance is needed.

EOS Digital SLR/Mirrorless Maintenance Service

The image sensor is one of the most critical parts of your DSLR to maintain optimal image quality, while the mirror (if applicable) and other optics must be clean to avoid autofocus errors. Canon’s DSLR/Mirrorless Maintenance Service ensures these critical components are spotless as well as confirming your camera is in peak operating condition.

Canon EOS R3

EF/RF Lens Maintenance Service

Your lens is the first step on the way to turning a memory into a picture and the optics must be clean for optimal image quality. Your lens contacts must be clean to ensure that the lens and the camera are communicating properly. Canon’s EF/RF Lens Maintenance Service ensures this as well as confirming your lens is in peak operating condition.

horse race

BENEFITS  OF  A  CLEAN  IMAGE  SENSOR

Take a look at the images below to see how cleaning the sensor can help make a difference.
Photo of sunflower before sensor cleaning

 

Before Sensor Cleaning 

An image taken with a dirty sensor will show dark spots and other imperfections!

 

Photo of sunflower after sensor cleaning

 

After Sensor Cleaning

An image taken with a clean sensor will allow spotless photos to be captured!

 

Include Canon Precision Alignment with CMS+

Canon camera systems and lenses are manufactured to extremely high precision standards for the ultimate image quality. Therefore, over time small movements in components caused by frequent or heavy use can result in tiny changes in focus accuracy that the keen-eyed photographer may notice. 

For reliable, pin-sharp focus we can match the autofocus (AF) on your favorite lens and camera combinations. Using precision tools and expertise we will either adjust the camera to match the lens or vice versa to restore perfect focus.

MAINTENANCE SERVICES OFFERED*

Now offering Canon Precision Alignment with CMS +

This service covers cleaning and maintenance of external components of the
camera or lens, as well as the following internal components of the camera:
image sensor, mirror, and focus screen.†

 

Maintain Optimal Performance & Reliability

A complete cleaning of the camera will be performed including the all important image sensor. Up to 18 individual inspections are made to insure that your camera is working as designed. Should our technician find something of concern you will be provided with the option to have it repaired (charges may apply) minimizing down time.

 


Service

7-Point Image Sensor Cleaning

18-Point Maintenance Service

CMS + 

COST (Estimate) 

$49

$129

TBD 

Canon Precision Alignment 

CLEAN IMAGE SENSOR

CLEAN MIRROR (If Applicable)

CLEAN FOCUS SCREEN

CLEAN EXTERNAL VIEWFINDER

CLEAN EXTERNAL LCD SURFACES

CLEAN CAMERA BODY

CHECK MOVING PARTS (Buttons, Doors, Latches)

CHECK OPERATION OF HOT SHOE

CHECK MEMORY CARD INSERTION AND REMOVAL

CHECK LENS ATTACHMENT AND REMOVAL

CHECK CAMERA/LENS COMMUNICATION

PERFORM IMAGE TEST (Check Exposure and Shutter Speed)

VERIFY CAMERA SHUTTER COUNT

CHECK INTERNAL ERROR MESSAGES

CHECK OPERATION OF TERMINALS AND JACKS

TIGHTEN EXTERNAL SCREWS

VERIFY FIRMWARE VERSION AND UPDATE (If Applicable)

PERFORM PIXEL MAPPING FOR HOT
OR DEAD PIXELS (If Requested)

Ensure Continued Optimal Image Quality

A complete cleaning of the lens will be performed. 11 individual inspections are made to insure that your lens is working as designed. Should our technician find something of concern you will be provided with the option to have it repaired (charges may apply) minimizing down time.


EF/RF Lens Maintenance Service

Inspection & Repair

11-Point Maintenance Service

CMS +

COST (Estimate)

$0

$59

TBD 

Canon Precision Alignment 

CLEAN EXTERNAL LENS OPTICS

CLEAN EXTERNAL LENS BODY

CHECK LENS ATTACHMENT AND REMOVAL

CHECK CAMERA / LENS COMMUNICATION

CHECK EXTERNAL LENS BARREL

CHECK OPERATION OF FOCUS RING, ZOOM RING, IRIS RING

CHECK OPERATION OF TRIPOD COLLAR (If Applicable)

CHECK APERATURE FUNCTION

PERFORM IMAGE TEST (Check Exposure and Shutter Speed)

TIGHTEN EXTERNAL SCREWS

VERIFY FIRMWARE VERSION AND UPDATE (If Applicable)

Canon Precision Alignment 

  •  If you want your camera or lens focus matched with another or your own products, please provide at least 1 body and lens for a Canon Precision Alignment.
  • You may also send in additonal products if needed (for example, match 1 camera to 3 lenses, or match 1 lens to 2 cameras), however the applicable service charge will be applied to each Canon Precision Alignment service that is performed.
  • Must provide the Canon EF-ROS R adapter accessory if mirrorless camera is to be aligned to EF lens

TBD 

  • Must Send in at least one eligible camera Body AND one eligible lens.
  • Price includes one 18-Point Maintenance Service for one body, one 11-Point Maintenance Service for one lens, and a Canon Precision Alignment for the camera body and lens.

 

 

To schedule a Maintenance Service, you will need to create or sign in to your Canon account, and register your product.

DISCLAIMERS

*The services offered cover cleaning and maintenance of external components of the camera or lens, as well as the following internal components of the camera: image sensor, mirror (if applicable), and focus screen. If, upon inspection, additional services are necessary which require the camera or lens body to be disassembled or parts to be replaced, this will be considered a repair and you will receive a repair estimate. In this case, any payment made previously for the Canon Maintenance Service will be refunded. If you do not approve the repair estimate, repairs will not be made, your camera and/or lens will be returned to you and you will not incur any charges for Canon Maintenance Service.

Resolution Adjustment, and/or removing internal dust or debris of either the body or the lens are not covered under CMS or CMS+. Autofocus adjustments and/or calibration of either the body or the lens are covered under CMS+ only. These services can be provided as a billable(chargeable) repair for each item.

Services available on eligible Canon Digital SLR/Mirrorless cameras and EF/RF lens models only, for residents of the 50 United States, the District of Columbia and Puerto Rico who purchased and use their models there. Canon cameras and lenses that are past their supported service life are not considered eligible products.

Failure or malfunction not related to the original estimate is not covered under repair warranty. If a failure is identified with your product during your requested Maintenance Service, the Canon Service & Repair Center will contact you to either request a copy of your proof of purchase to validate your Canon warranty (if not already provided) or, if your product is no longer covered by its Canon warranty, to discuss chargeable repair options (i.e. fixed price repair, repair limit or time & cost estimate).

There is no repair warranty on subsequent failures or malfunctions not identified during Maintenance Service.

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