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Date 12.16.09
File Size 289.24 MB
Date 01.04.08
File Size 16.32 MB
Date 09.04.19
File Size 3.53 MB
Date 12.16.09
File Size 245.13 MB

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Printer Type 8-Color 24-inch Printer
Number of Nozzles Total: 30,720
C, PC, PM, GY: 5,120 nozzles
BK, MBK, Y, M: 2,560 nozzles each
Nozzle Pitch 1,200 dpi
Non-firing nozzle detection and compensation
Print Resolution (Up to) 2,400 x 1,200 dpi (Max)
OS Compatibility Windows XP/Server 2003/Server 2008/Vista/7 (32/64bit), Macintosh OSX 10.3.9-10.6 (32 bit), OS X 10.5-10.6 (64 bit)
Standard Interfaces USB 2.0 High-Speed
10/100 Base-T/TX
Optional: IEEE 1394 (Firewire®)
Ink Compatibility 4 picoliter
Ink Capacity 130ml per color4
Ink Droplet Size LUCIA ink (Pigment-based)
Color Set Cyan, Photo Cyan, Magenta, Photo Magenta, Yellow, Black, Matte Black, Gray
Buffer Ram 256 MB
Hard Drive 80GB
Media Width Cut Sheet and Roll: 8"-24"
Media Thickness Top Loading Manual Feed: 0.08 - 0.8mm (3.2 - 31.4mil)
Front Loading Manual Feed: 0.5 - 1.5mm (19.6 - 59.0mil)
Roll: 0.08 - 0.8mm (3.2 - 31.4mil)
Maximum Roll Print Length 59 Feet (18 meters)5
Maximum Media Roll Diameter 5.9" (150mm)
Borderless Printing Width 10" (254 mm), B4 (257 mm), A3+ (329 mm), 14" (356 mm), 16" (407 mm), A2 (420 mm), A2+/17" (432 mm), B2 (515 mm), A1 (594 mm), 24" (610 mm)
Paper Feed Method Roll Feed: One Roll, front output
Top Loading Manual Feed: One sheet, front output
Front Loading Manual Feed: One sheet, front output
Languages GARO (Canon Proprietary)
Noise Level Approx Operation: 49 dB (A) or less
Acoustic Power: 6.3 Bels or less
Physical Dimensions (with stand): 39.0" (H) x 46.4" (W) x 34.3" (D)
Weight Approximately 145.5 lbs. with stand
Power Source AC-100-120V (50-60Hz)
Power Consumption Maximum: 100W or less
Standby 5W or less
Power Off: 1W or less (Compliant with Executive Order)
Operating Environment Temperature: 59°-86° F (15°-30° C)
User-replaceable items Print Head (PF-03)
Maintenance Cartridge (MC-16)
Ink Tanks (PFI-101)
Software Included Canon Printer Driver, Print Plug-in for Adobe Photoshop, Print Plug-in for Digital Photo Professional, Digital Photo Front-Access, Printer Driver Extra Kit (Free Layout, imageRUNNER Linking Function)

imagePROGRAF LARGE FORMAT PRINTER LIMITED WARRANTY including Printhead

The limited warranty set forth below is given by Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") with respect to the Canon imagePROGRAF Large Format Printer packaged with this limited warranty and Canon branded accessories and options designed for use with the imagePROGRAF Large Format Printer (collectively, the "Product"). Canon warrants the Product to be free from defects in workmanship and materials under normal use and service for a period of one (1) year after delivery to the original purchaser ("Purchaser") by Canon or its authorized dealer. During the relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with a new or comparable rebuilt part or replace the Product with a new or rebuilt Product. Warranty replacement shall not extend the warranty period of the defective Product. This warranty shall not extend to consumables, such as paper, ink cartridges and print heads, as to which there shall be no warranty or replacement.

You must call the appropriate number below for remote diagnostic assistance for operation and support of the Product:

In the United States:
Your local Service Provider; or call
1-800-423-2366, Monday through Friday, from 8:00 a.m. to 8:00 p.m. ET.

In Canada:
Your local Service Provider; or call
1-800-OK-CANON, Monday through Friday, from 9:00 a.m. to 5:00 p.m. ET.

You must cooperate with Canon in remotely diagnosing the Products malfunction. Canon may attempt to correct the malfunction remotely, with your assistance. If Canon cannot fix your Product's malfunction through remote diagnostics, Canon shall schedule an on-site service call by an independent authorized Canon Service Provider (the "Service Provider") or Canon will send you a replacement part for any defective user replaceable item. You will be charged at the then-current service call rates of Canon or the Service Provider if the defects in the Product are not covered by this limited warranty, or if the applicable warranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate documentation.

This warranty shall only apply if this Product is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon shall have no responsibility. NON-CANON BRAND COMPUTERS, PERIPHERAL EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUT WARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is given by the manufacturer or producer thereof.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.

THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN, OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON'S USER'S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT, (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTING IN ACCORDANCE WITH CANON'S SERVICE BULLETINS (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS OR (E) USE OF THE PRODUCT WITH NON-COMPATIBLE COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY USER'S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT. NOR DOES THIS WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED, REMOVED, OR ALTERED.

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CDROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.

NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS, ARISING OUT OF THE POSSESSION, USE, MISUSE OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE PURCHASER, AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY
Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the property of Canon.

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

CANON U.S.A., INC.
One Canon Park
Melville, NY 11747

CANON CANADA, INC.
6390 Dixie Road
Mississauga, Ontario L5T 1P7
Canada

Canon USA's period of limited warranty coverage for the PF03 print-head:

Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imagePROGRAF Printhead packaged with this Limited Warranty (the "Printhead") to be free from defects in workmanship and materials under normal use and service, for a period of one-year after delivery to the original purchaser of the Printhead or while the Head Lot Number under the “Status Print” display has a last digit of "a" 1, whichever comes first. During the relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective Printhead with a new or comparable rebuilt Printhead. Warranty replacement shall not extend the warranty period of the defective Printhead.

To arrange for warranty services by Canon please call:

In the United States:
Your local Service Provider; or call
1-800-423-2366, Monday through Friday, from 8:00 a.m. to 8:00 p.m. ET.

In Canada:
Your local Service Provider; or call
1-800-OK-CANON, Monday through Friday, from 9:00 a.m. to 5:00 p.m. ET.

If the Printhead malfunction is not covered by this Limited Warranty or the applicable warranty period has expired or has not been sufficiently established by appropriate documentation, you will be charged for a replacement Print Head at the then current cost established by Canon.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRINTHEAD. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRINTHEAD SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRINTHEAD.

This warranty shall be void and of no force and effect if the Printhead is damaged as a result of (a) abuse, neglect, mishandling, improper cleaning, unauthorized repairs or alteration of the Printhead, or a Product in which the Printhead is incorporated, electric current fluctuation, or accident, (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon's operator's manual or other documentation, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Printhead or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Printhead on which the original identification marks or serial numbers have been defaced, removed, or altered.

NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRINTHEAD REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRINTHEAD CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRINTHEAD SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRINTHEAD AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY
Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the property of Canon.

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

CANON U.S.A., INC.
One Canon Park
Melville, NY 11747

CANON CANADA, INC.
6390 Dixie Road
Mississauga, Ontario L5T 1P7
Canada

1Once the Head Lot Number under the “Status Print” display has a last digit of “b” and higher letters in the alphabet, this will signify that warranty coverage has lapsed.

Click Here to download the imagePROGRAF Large Format Printer Warranty Card.

 

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