Canon Support for MAXIFY GX6020 | Canon U.S.A., Inc.

MAXIFY GX6020


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Canon PRINT App - iOS
With the Canon PRINT App, easily print your favorite social media memories from popular platforms such as Facebook™ and Instagram™ right from your iOS® or Android™ device.
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Canon PRINT App - Android
With the Canon PRINT App, easily print your favorite social media memories from popular platforms such as Facebook™ and Instagram™ right from your iOS® or Android™ device.

SETUP & TROUBLESHOOTING

Print and scan wirelessly from any Wi-Fi® enabled computer, Android™ or iOS tablet and smartphones from your local network connection. Wireless printing requires a working network with wireless 802.11b/g/n capability. You will need a Wi-Fi enabled Computer or mobile device, a wireless router and a wireless printer. All devices must be connected to the same wireless network connection. Click on the specific topic below to get detail information.

Wireless Setup

Need additional information or assistance?

AirPrint allows users to wirelessly print photos, emails, web pages and other documents without the need to install device drivers, saving time and making for a seamless user experience. Both your Apple device and your PIXMA Wireless All-in-One must be connected to the same wireless network connection. Click on the specific topic below to get detail information.

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Products Windows 7 Windows 8 Windows 10 Windows 10s
MAXIFY GX6020
Products High Sierra V10.13 Mojave V10.14 Catalina V10.15
MAXIFY GX6020

Printer

High Page Yield Up to 6,000 (Black & White) / 14,000 (Color) Pages (Per Full Ink Bottle Set)7
Print Speed (up to) Black: ESAT Approx. 24.0 ipm9
Color:FPOT Color: ESAT Approx. 15.5 ipm9
Number of Nozzles Color (C/M/Y): 1.024x3 / Pigment Black: 1,280 / Total: 4,352
Print Resolution (Up to) Up to 1200 x 600 dpi10
Ink Compatibility INK TYPE
GI-26 Pigment-Based Ink Bottles (Cyan, Magenta, Yellow, Black)

INK TANK & FILL VOLUME
GI-26 Black Ink Bottles: 167.0 ml
GI-26 C, M, Y Ink Bottles: 132.0 ml (each)
Paper Sizes 4" x 6", 5" x 5" (Square), 5" x 7", 7" x 10", 8" x 10", Letter (8.5" x 11"), Legal (8.5" x 14"), U.S. #10
Custom Size: Width: 3.5" - 8.5" / Length: 5" x 47"
Paper Compatibility

Plain: Plain Paper, High Resolution Paper;
Glossy: Photo Paper Plus Glossy II, Photo Paper Glossy;
Semi-Gloss: Photo Paper Plus Semi-Gloss, Photo Paper Pro Luster;
Matte: Matte Photo Paper, Double-sided Matte Paper;
Other (Canon): Magnetic Photo Paper, Restickable Photo Paper, Light Fabric Iron on Transfers;
Other (non-Canon): Greeting Card, Envelopes, Recycled paper and Chlorine-free paper can be used

Rear Tray Supported Media Weight
Plain Paper: 64 - 105 gsm OR
Canon Paper: Max. approx. 275 gsm (Canon PP-301) OR
Thicker Paper: approx. 115-250gsm

Bottom Cassette Supported Media Weight Plain Paper: 64 - 105 gsm
Printer Features Document Printing, Photo Printing, Wireless Printing8, Mobile Device Printing, Business Card Printing, Greeting Card Printing, Label Printing, Square Media Printing Support, Double-sided Matte Paper Support, Print from USB Flash Drive5

HIGH PAGE YIELD: Up to 6,000 (Black & White) / 14,000 (Color)7
Paper Handling PAPER HANDLING
INPUT Bottom Cassette: 250 Sheets Plain Paper (Letter or Legal)
Rear Paper Tray: 100 Sheets of Plain Paper OR 20 Sheets (4" x 6")

AUTO DOCUMENT FEEDER
50 Sheets Plain Paper
Noise Level (Approx.) Approx. 49.0 dB(A) (Plain Paper)

Copier

Copy Speed (up to) FCOT (Color/Simplex): Approx. 12 seconds9
Copy Features 4-on-1 / 2-on-1 Copy, Document Copy, Fit-to-Page, Frame Erase Copy (Flatbed Only), ID Card Copy, Auto Exposure Copy, Multiple Copy (Up To 99 Pages), Photo Copy, Preset Copy Ratios, Reduction / Zoom Copy (25% - 400%), Standard Copy

Scanner

Scanner Type Flatbed & ADF (Auto Document Feeder)
Scanning Element Contact Image Sensor (CIS)
Max. Resolutions Optical:1200 x 1200 dpi (Optical)11
Scanner Features Single Sided (Simplex) Scanning, Save to PC, Attach to E-mail, Multi-Page PDF, Save to USB Flash Drive, Unsharp mask, Descreen, Reduce slow-through, Rescan, Rotate, Auto Crop, Scan to Folder
Color Depth Grayscale: 16-bit/8-bit
Color: 16-bit/8-bit Per Color
Max. Document Size 8.5" x 11.7" (A4/Letter)
ADF:8.5" x 14.0" (Legal)

General

Dimension (W x D x H) Closed: 15.8" (L) x 16.2" (W) x 10" (H)
Trays Extended: 15.8" (L) x 25.4" (W) x 12.9" (H)
Weight: 25.6 lbs.
Display 2.7" LCD Touchscreen
Weight 25.6 lbs.
Other Features Auto Power On/Off, Print/Scan/Copy, Quiet Mode, Wireless Direct Connection, Wireless Connect1, Auto Paper Width Detection, Energy Star® Certified20, User Replaceable Print Head, User Replaceable Maintenance Cartridge

Display: 2.7" LCD Touchscreen

Smart assistant & automation support: Amazon Alexa15, Google Assistant15
OS Compatibility Windows:12 Windows® 10, Windows 8.1, Windows 7 SP1
Mac:13 macOS v10.12.6 - 10.15 (Catalina)
Mobile Operating Systems:14 iOS®, iPadOS, Android™
Standard Interface Hi-Speed USB
Wi-Fi® (Wireless LAN, 2.4/5 GHz, IEEE 802.11b/g/n)8
Wired LAN (100BASE-TX) / 10BASE-T)
Power Consumption (approx.) 23.0W Copying (0.9W Standby)
Software Included SOFTWARE (WINDOWS12/MAC13)
MAXIFY GX6020 Wireless MegaTank Small Office All-in-One Printer Driver
Easy-PhotoPrint Editor Software16, PosterArtist Lite Software19

MOBILE APPS & PRINTING
AirPrint®3, Mopria® Print Service4, Canon PRINT app2, Easy PhotoPrint Editor App16, Canon Print Service17 (Android), PIXMA Cloud Link2, Creative Park App18
Warranty 3-Year or 80,000 Page* Limited Warranty with InstantExchange Program

Canon U.S.A., Inc. LIMITED WARRANTY – (USA Only)

 The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to the new or refurbished Canon-brand MAXIFY GX-Series inkjet printer product (“Product”) packaged with this limited warranty, when purchased and used in the United States only. This limited warranty will apply to a warranty repaired or replacement Product only as set forth below.

The Product is warranted against defects in materials and workmanship under normal use and service for three (3) years from the date of original purchase, or the printing of 80,000 pages, whichever comes first. Product returned to a Canon USA repair facility, and proven to be defective upon inspection, in Canon USA’s sole discretion and at no charge, will be (a) repaired utilizing new, remanufactured, repaired and/ or recycled parts (b) exchanged for new Product or; (c) exchanged for a refurbished Product, as determined by Canon USA, Inc. This limited warranty applies to a warranty repaired or replacement Product only as follows: a warranty repaired or replacement Product will be warranted under this limited warranty only until the end of the warranty period of the original Product purchased. A dated proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will satisfy this requirement. This warranty does not cover any accessories, or any consumables, such as paper or ink bottles, or maintenance cartridges, as to which there shall be no warranty or replacement. This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold “as is” and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof.

This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:

a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon USA’s user’s manual or other documentation, or services performed by someone other than a Canon USA repair facility. Without limiting the foregoing, dropping the Product, scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the user’s manual or other documentation for the Product.

b) Use of parts, media, software or supplies (other than those sold by Canon USA), including non-Canon ink bottles or refilled ink bottles, that cause damage to the Product or cause abnormally frequent service calls or service problems.

c) If the Product has had its serial number or dating defaced, altered or removed.

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON, OR IN, THE SOFTWARE MEDIA ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WAR­RANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILTY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUAR­ANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA,. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

A range of Canon USA customer technical support* options are available:

  • Interactive troubleshooting, the latest driver downloads, hours of operation, and answers to frequently asked questions (www.usa.canon.com/support)
  • Toll-free live technical support Monday–Friday (excluding Canon-observed holidays) at 1-844-4-MAXIFY (1-844-462-9439)
  • Telephone Device for the Deaf (TDD-1-855-270-3277)
  • Warranty Service:

In the event service is required for the Product during the limited warranty period, a Canon USA Customer Care Center representative will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. If the problem cannot be corrected over the telephone, you will be provided instructions for Canon USA’s then current warranty service procedures. You may be asked for the Product serial number and/or other information pertaining to your Product.

This limited warranty give you specific legal rights, and you may also have other rights, which vary from state to state.

* Support program specifics are subject to change without notice.

Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747 USA

© 2020 Canon U.S.A., Inc.

Canon is a registered trademark of Canon Inc. in the United States and may also be a registered trademark in other countries.

Title Updated Notice regarding the MAXIFY GX6020 and MAXIFY GX7020 printers
Advisory Type
Date 10.31.21
Title Notice regarding the MAXIFY GX6020 and MAXIFY GX7020 printers
Advisory Type
Date 09.08.21
Title Service Notice: Termination of some IJ Cloud Services on GX6020, GX6021, GX7020, GX7021
Advisory Type
Date 05.27.22
Title Notice of potential vulnerability in RSA key generation
Advisory Type
Date 04.04.22
Title Feature Usage Notice: To Protect Your Printers From Unauthorized Access
Advisory Type
Date 03.29.15

ADDITIONAL SUPPORT

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