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A COVID-19 Update from Our Support Team

As of October 1st, 2020

Notice to our Customers regarding service location update:
COVID-19 has impacted our lives in ways that may have seemed unimaginable only a few months ago. We hope that you and your family members are remaining safe and healthy.

  • Canon’s Honolulu, HI, Factory Service location is open for customers to drop-off repairs Mondays, Wednesdays and Fridays for the service of camera and video products.
  • Effective Monday, August 24th our Costa Mesa, CA, Factory Service location will be open for customers to drop-off camera and video products for service. The facility will continue limited operations and schedules for the service of camera and video products shipped to the facility.
  • Canon’s Burbank, CA, Factory Service location is open for customers to drop-off camera and video products for service.
  • Canon’s Lyndhurst, NJ, Professional Service & Support Center is open for customers to drop-off camera and video products for service.
  • Canon’s Factory Service Center in Newport News, VA, will continue normal operations and is open to service camera and video products shipped to the facility.
  • AbelCine’s Drop off location in Brooklyn, NY is open for customers to drop-off repairs for select camera and video products by appointment.
  • All broadcast and cinema lens service requests should continue be directed to our Lyndhurst, NJ, Factory Service location until further notice.
  • The Professional Service and Support Center drop-off counter at the Canon U.S.A. Itasca, IL, location is closed. This location is no longer a service drop-off point for repairs of DSLR, Lens, and Video equipment.
  • The Customer Care Center, at the Canon U.S.A. Melville, NY, location, is closed. This location is no longer a service drop-off point.

Click here to learn what to expect when visiting our facilities.

COVID-19 safety precautions will apply for customers.

As conditions related to the virus improve in some areas, we will see more stores, businesses and schools reopening. We want to assure you that we will be there to meet your needs while implementing the proper procedures and protocols to keep us all safe. Canon continues to monitor developments and we are following recommendations from the Centers for Disease Control and Prevention (CDC) as well as federal, state and local guidelines and health advisories.

We thank you for your patience, understanding and continued support of Canon during this extraordinary time. Stay safe!

Canon Professional Services (CPS) provides support for the emerging to full time imaging professional. CPS members receive exclusive phone and email support, equipment loans, expedited and discounted equipment repairs, on site support and discounts for Canon Live Learning workshops.

Qualifications

To determine what level of CPS best suits your needs, equipment is assigned a point value on the Qualified Products List.
Points are accrued as they are entered on your CPS account to qualify for Silver, Gold or Platinum.

CPS Canon Professional Services
Membership Level Requirements & Fees

SILVER

GOLD

PLATINUM

CINEMA

Annual Membership Fee FREE $100 $300 $1000
Qualifications 10 Points 20 Points 50 Points Qualified Cinema Product
Qualified Products List View Products View Products View Products View Products
BENEFITS
Introductory Membership Welcome Kit CPS ID Card Gold Member Gift
CPS Pro Strap
CPS ID Card
Platinum Member Gift
CPS Pro Strap
CPS ID Card
Cinema Member Gift
CPS ID Card
Exclusive Member Hotline
Repair Discount 20% up to 10 pieces 30% up to 15 pieces 30% up to 20 pieces
Equipment Evaluation Loans Upon Availability Priority Priority
(includes Cinema products)
Repair Coverage Loan After Service Turnaround After Repair Received After Repair Received
Expedited Service 3-5 Business Days 3 Business Days 2 Business Days **2 Business Days
Show Support
Event Support
Canon Maintenance Service (CMS)
(for DSLR & EF Lens)
5 Pieces 10 Pieces 10 Pieces
Canon Live Learning Program Discounts
CPS Website Profile and Program Discounts
Service Facility Shipments
(Must be pre-arranged with Service Facility)
N/A Free Return Shipping *Free Shipping Both Ways *Free Shipping Both Ways
*Membership benefits are subject to Canon Professional Services Terms and Conditions.
**Products eligible for 2 Business Day Turnaround Time include: EOS DSLR, EF Lenses, Speedlites, and Battery Grips. (Cinema Cameras, Cinema Lenses and all other accessories are excluded)
Canon Live Learning

Online courses and live events, nationwide.


Canon Digital Learning Center

Exclusive photo tips, galleries, and more.


Personalized Support for the Imaging Professional | Canon USA

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Personalized Support for the Imaging Professional | Canon USA