Canon U.S.A., Inc. | Personalized Support for the Imaging Professional

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Notice to our Customers regarding service location update:
COVID-19 has impacted our lives in ways that may have seemed unimaginable only a few months ago. We hope that you and your family members are remaining safe and healthy.

Canon’s Honolulu, HI, Factory Service location is temporarily closed until further notice. All camera and video products can be directed to our Costa Mesa, CA facility.
Effective Monday, August 24th our Costa Mesa, CA, Factory Service location will be open for customers to drop-off camera and video products for service. The facility will continue limited operations and schedules for the service of camera and video products shipped to the facility.
Canon’s Burbank, CA, Factory Service location is open for customers to drop-off camera and video products for service.
Canon’s Lyndhurst, NJ, Professional Service & Support Center is open for customers to drop-off camera and video products for service.
Canon’s Factory Service Center in Newport News, VA, will continue normal operations and is open to service camera and video products shipped to the facility.
AbelCine’s Drop off location in Brooklyn, NY is open for customers to drop-off repairs for select camera and video products by appointment.
All broadcast and cinema lens service requests should continue be directed to our Lyndhurst, NJ, Factory Service location until further notice.
The Professional Service and Support Center drop-off counter at the Canon U.S.A. Itasca, IL, location is closed. This location is no longer a service drop-off point for repairs of DSLR, Lens, and Video equipment.
The Customer Care Center, at the Canon U.S.A. Melville, NY, location, is closed. This location is no longer a service drop-off point.

Click here to learn what to expect when visiting our facilities.

COVID-19 safety precautions will apply for customers.

As conditions related to the virus improve in some areas, we will see more stores, businesses and schools reopening. We want to assure you that we will be there to meet your needs while implementing the proper procedures and protocols to keep us all safe. Canon continues to monitor developments and we are following recommendations from the Centers for Disease Control and Prevention (CDC) as well as federal, state and local guidelines and health advisories.

We thank you for your patience, understanding and continued support of Canon during this extraordinary time. Stay safe!

Canon Professional Services (CPS) provides support for the emerging to full time imaging professional. CPS members receive exclusive phone and email support, equipment loans, expedited and discounted equipment repairs, on site support and discounts for Canon Live Learning workshops.

Qualifications

To determine what level of CPS best suits your needs, equipment is assigned a point value on the Qualified Products List.
Points are accrued as they are entered on your CPS account to qualify for Silver, Gold or Platinum.

Membership Level Requirements & Fees	SILVER learn more	GOLD learn more	PLATINUM learn more	CINEMA learn more
Annual Membership Fee	FREE	$100	$300	$1000
Qualifications	10 Points	20 Points	50 Points	Qualified Cinema Product
Qualified Products List	View Products	View Products	View Products	View Products
BENEFITS
Introductory Membership Welcome Kit	CPS ID Card	Gold Member Gift CPS Pro Strap CPS ID Card	Platinum Member Gift CPS Pro Strap CPS ID Card	Cinema Member Gift CPS ID Card
Exclusive Member Hotline
Repair Discount		20% up to 10 pieces	30% up to 15 pieces	30% up to 20 pieces
Equipment Evaluation Loans		Upon Availability	Priority	Priority (includes Cinema products)
Repair Coverage Loan		After Service Turnaround	After Repair Received	After Repair Received
Expedited Service	3-5 Business Days	3 Business Days	2 Business Days	**2 Business Days
Show Support
Event Support
Canon Maintenance Service (CMS) (for DSLR & EF Lens)		5 Pieces	10 Pieces	10 Pieces
Canon Live Learning Program Discounts
CPS Website Profile and Program Discounts
Service Facility Shipments (Must be pre-arranged with Service Facility)	N/A	Free Return Shipping	*Free Shipping Both Ways	*Free Shipping Both Ways

*Membership benefits are subject to Canon Professional Services Terms and Conditions.
**Products eligible for 2 Business Day Turnaround Time include: EOS DSLR, EF Lenses, Speedlites, and Battery Grips. (Cinema Cameras, Cinema Lenses and all other accessories are excluded)

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Personalized Support for the Imaging Professional | Canon USA

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PRODUCT NAME	POINTS
EOS 1DX	6
EOS 1DX Mark II	10
EOS-1D X Mark III	10
EOS 7D	1
EOS 7D Mark II	5
EOS 6D	5
EOS 6D Mark II	6
EOS-5D Mark III	4
EOS-5D Mark IV	7
EOS 5Ds	7
EOS 5Ds R	8
EOS 5D Mark II	1
EOS R5	7
EOS R6	5
EOS R	5
EOS RP	4
XA-20	5
XA-25	5
XA-30	8
XA-35	8
XA-40	8
XA-45	8
XA-50	8
XF 100	10
XF 105	10
XF 200	10
XF 205	10
XF 300	20
XF 305	20
XF 705	20
XC10	6
XC15	10
EOS C100	9
EOS C100 with Dual Pixel CMOS AF Feature Upgrade	9

PRODUCT NAME	POINTS
EF 14mm f/2.8L II USM	12
EF 20mm f/2.8 USM	4
EF 24mm f/1.4L II USM	8
EF 24mm f/2.8L IS USM	8
EF 28mm f/1.8 USM	4
EF 28mm f/2.8 IS USM	4
EF 35mm f/1.4L USM	6
EF 35mm f/1.4L II USM	8
EF 35mm f/2 IS USM	4
EF 40mm f/2.8 STM	2
EF 50mm f/1.2 L	8
EF 50mm f/1.4 USM	4
EF 50mm f/2.5 Compact Macro	4
EF 85mm f/1.2L USM II	8
EF 85mm f/1.8 USM	4
EF 100mm f/2 USM	4
EF 100mm f2.8 USM Macro	2
EF 100mm f2.8 L IS USM Macro	8
EF 135mm f/2.0L USM	8
EF 180mm f/3.5L Macro USM	8
EF 200mm f/2.8L II USM	8
EF 200mm f/2L IS USM	16
EF 300mm f/2.8L IS II USM	16
EF 300mm f/4L IS USM	8
EF 400mm f/2.8L IS II USM	18
EF 400mm f/2.8L IS III USM	18
EF 400mm f/4 DO IS II USM	16
EF 400mm f/5.6L USM	8
EF 500mm f/4.L IS II USM	18
EF 600mm f/4L IS II USM	18
EF 600mm f/4L IS III USM	18
EF 800mm f/5.6	18
EF 8-15mm f/4 USM	8
EF 11-24mm /4L USM	12
EF 16-35mm f/2.8L II USM	8
EF 16-35mm f/2.8L III USM	12
EF 16-35mm f/4L USM	8
EF 17-40mm f/4L USM	8
EF 24-70mm f/2.8L II USM	12
EF 24-70mm f/2.8L USM	0
EF 24-70mm f/4L IS USM	8
EF 24-105mm f/3.5-5.6 IS STM	4
EF 24-105mm f/4L IS USM	8
EF 24-105mm f/4L II IS USM	8
EF 28-300mm f/3.5-5.6 IS USM	12
EF 70-200mm f/2.8L USM	8
EF 70-200mm f/2.8L IS USM II	12
EF 70-200mm f/2.8L IS USM III	12
EF 70-200mm f/4L USM	4
EF 70-200mm f/4L IS USM	8
EF 70-200mm f/4L IS USM II	8
EF 70-300mm f/4.5-5.6 DO IS USM	8
EF 70-300mm f/4-5.6 IS USM	4
EF 70-300mm f/4-5.6 IS II USM	4
EF 70-300mm f/4.5-5.6 L IS USM	8
EF 100-400mm f/4.5-5.6L IS USM	6
EF 100-400mm f/4.5-5.6L IS II USM	12
EF 200-400mm f/4L IS USM	16
EF-S 10-18mm f/4.5-5.6 IS STM	4
EF-S 10-22mm f/3.5-4.5 USM	8
EF-S 15-85mm f3.5-5.6 IS USM	8
EF-S 17-55mm f/2.8 IS USM	8
EF-S 17-85mm f/4-5.6 IS USM	1
EF-S 18-135mm f/3.5-5.6 IS	4
EF-S 18-135mm f/3.5-5.6 IS STM	4
EF-S 18-135mm f/3.5-5.6 IS USM	4
EF-S 18-200mm f/3.5-5.6 IS	4
EF-S 24mm f/2.8 STM	2
EF-S 35mm f/2.8 Marco IS STM	4
EF-S 60mm f/2.8 Marco	4
EF-S 55-250mm f/4-5.6 IS STM	4
MP-E 65mm f/2.8 1-5x Macro	8
TS-E 17mm f/4 L	12
TS-E 24mm f/3.5L II	8
TS-E 45mm f/2.8	8
TS-E 90mm f/2.8L II	8
RF 100-500 F/4.5-7.1 IS USM	12
RF 15-35mm F2.8 L IS USM	12
RF 24-70mm f/2.8L IS USM	12
RF 24-105mm F4-7.1 IS STM	4
RF 24-105mm F4 L IS USM	8
RF 28-70mm F2 L USM	12
RF 70-200mm F2.8 L IS USM	12
RF 50mm F1.2 L USM	8
RF 35mm F1.8 Macro IS STM	8
RF 85mm F1.2 L USM DS	8
RF 85mm f/2 Macro IS STM	8
RF 85mm F1.2 L USM	8
RF 600mm F/11 IS STM	8
RF 800mm F/11 IS STM	8
RF 24-240mm f/4-6.3 IS USM	6
RF 15-35mm f /2.8 L IS USM	6
CN-E20mm T1.5 L F	16

PRODUCT NAME	POINTS
EF 1.4x III	2
EF 2x III	2
Speedlite 270EX II	1
Speedlite 320EX	2
Speedlite 430EX II	1
Speedlite 430EX III-RT	2
Speedlite 470EX-AI	2
Speedlite 600EX RT	2
Speedlite 600EX II-RT	2
Speedlite Battery Pack CP-E4	1
Speedlite Battery Pack CP-E4N	1
Speedlite MR-14EX II	2
Speedlite MT-24EX	3
Speedlite MT-26EX	3
Speedlite ST-E3-RT	2
Wireless WFT-E4 II A	2
Wireless WFT-E6A	2
Wireless WFT-E7A	2
Wireless WFT-E8A	2
GPS-E2	1
GPS-E1	1

PRODUCT NAME	POINTS
PIXMA PRO-1	5
PIXMA PRO-10	5
imagePROGRAF PRO-1000	6

PRODUCT NAME	POINTS
EOS 1DX	6
EOS-1D X Mark II	10
EOS 1DX Mark III	10
EOS 7D	1
EOS 7D Mark II	5
EOS 6D	5
EOS 6D Mark II	6
EOS-5D Mark III	4
EOS-5D Mark IV	7
EOS 5Ds	7
EOS 5Ds R	8
EOS 5D Mark II	1
EOS R5	7
EOS R6	5
EOS R	5
EOS RP	4
XA-20	5
XA-25	5
XA-30	8
XA-35	8
XA-40	8
XA-45	8
XA-50	8
XF 100	10
XF 105	10
XF 200	10
XF 205	10
XF 300	20
XF 305	20
XF 705	20
XC10	6
XC15	10
EOS C100	9
EOS C100 with Dual Pixel CMOS AF Feature Upgrade	9

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ABOUT CPS MEMBERSHIP

Personalized Support for the Imaging Professional

A COVID-19 Update from Our Support Team

As of September 1st, 2020

Qualifications

SILVER

GOLD

PLATINUM

CINEMA

Online courses and live events, nationwide.

Exclusive photo tips, galleries, and more.

Personalized Support for the Imaging Professional | Canon USA

PRODUCT NAME	POINTS
CN-E14mm T3.1 L F	16
CN-E24mm T1.5 L F	16
CN-E35mm T1.5 L F	16
CN-E50mm T1.3 L F	16
CN-E85mm T1.3 L F	16
CN-E135mm T2.2 L F	16
EF 14mm f/2.8L II USM	12
EF 20mm f/2.8 USM	4
EF 24mm f/1.4L II USM	8
EF 24mm f/2.8L IS USM	8
EF 28mm f/1.8 USM	4
EF 28mm f/2.8 IS USM	4
EF 35mm f/1.4L USM	6
EF 35mm f/1.4L II USM	8
EF 35mm f/2 IS USM	4
EF 40mm f/2.8 STM	2
EF 50mm f/1.2 L	8
EF 50mm f/1.4 USM	4
EF 50mm f/2.5 Compact Macro	4
EF 85mm f/1.2L USM II	8
EF 85mm f/1.8 USM	4
EF 100mm f/2 USM	4
EF 100mm f2.8 USM Macro	2
EF 100mm f2.8 L IS USM Macro	8
EF 135mm f/2.0L USM	8
EF 180mm f/3.5L Macro USM	8
EF 200mm f/2.8L II USM	8
EF 200mm f/2L IS USM	16
EF 300mm f/2.8L IS II USM	16
EF 300mm f/4L IS USM	8
EF 400mm f/2.8L IS II USM	18
EF 400mm f/2.8L IS III USM	18
EF 400mm f/4 DO IS II USM	16
EF 400mm f/5.6L USM	8
EF 500mm f/4.L IS II USM	18
EF 600mm f/4L IS II USM	18
EF 600mm f/4L IS III USM	18
EF 800mm f/5.6	18
EF 8-15mm f/4 USM	8
EF 11-24mm /4L USM	12
EF 16-35mm f/2.8L II USM	8
EF 16-35mm f/2.8L III USM	12
EF 16-35mm f/4L USM	8
EF 17-40mm f/4L USM	8
EF 24-70mm f/2.8L II USM	12
EF 24-70mm f/2.8L USM	0
EF 24-70mm f/4L IS USM	8
EF 24-105mm f/3.5-5.6 IS STM	4
EF 24-105mm f/4L IS USM	8
EF 24-105mm f/4L II IS USM	8
EF 28-300mm f/3.5-5.6 IS USM	12
EF 70-200mm f/2.8L USM	8
EF 70-200mm f/2.8L IS USM II	12
EF 70-200mm f/2.8L IS USM III	12
EF 70-200mm f/4L USM	4
EF 70-200mm f/4L IS USM	8
EF 70-200mm f/4L IS USM II	8
EF 70-300mm f/4.5-5.6 DO IS USM	8
EF 70-300mm f/4-5.6 IS USM	4
EF 70-300mm f/4-5.6 IS II USM	4
EF 70-300mm f/4.5-5.6 L IS USM	8
EF 100-400mm f/4.5-5.6L IS USM	6
EF 100-400mm f/4.5-5.6L IS II USM	12
EF 200-400mm f/4L IS USM	16
EF-S 10-18mm f/4.5-5.6 IS STM	4
EF-S 10-22mm f/3.5-4.5 USM	8
EF-S 15-85mm f3.5-5.6 IS USM	8
EF-S 17-55mm f/2.8 IS USM	8
EF-S 17-85mm f/4-5.6 IS USM	1
EF-S 18-135mm f/3.5-5.6 IS	4
EF-S 18-135mm f/3.5-5.6 IS STM	4
EF-S 18-135mm f/3.5-5.6 IS USM	4
EF-S 18-200mm f/3.5-5.6 IS	4
EF-S 24mm f/2.8 STM	2
EF-S 35mm f/2.8 Marco IS STM	4
EF-S 60mm f/2.8 Marco	4
EF-S 55-250mm f/4-5.6 IS STM	4
MP-E 65mm f/2.8 1-5x Macro	8
TS-E 17mm f/4 L	12
TS-E 24mm f/3.5L II	8
TS-E 45mm f/2.8	8
TS-E 90mm f/2.8L II	8
RF 100-500 F/4.5-7.1 IS USM	12
RF 15-35mm F2.8 L IS USM	12
RF 24-70mm f/2.8L IS USM	12
RF 24-105mm F4-7.1 IS STM	4
RF 24-105mm F4 L IS USM	8
RF 28-70mm F2 L USM	12
RF 70-200mm F2.8 L IS USM	12
RF 50mm F1.2 L USM	8
RF 35mm F1.8 Macro IS STM	8
RF 85mm F1.2 L USM DS	8
RF 85mm f/2 Macro IS STM	8
RF 85mm F1.2 L USM	8
RF 600mm F/11 IS STM	8
RF 800mm F/11 IS STM	8
RF 24-240mm f/4-6.3 IS USM	6
RF 15-35mm f /2.8 L IS USM	6
CN-E20mm T1.5 L F	16

PRODUCT NAME	POINTS
EOS C300 EF	CINEMA
EOS C300 with Dual Pixel CMOS AF Feature Upgrade	CINEMA
EOS C300 PL	CINEMA
EOS C300 Mark II	CINEMA
EOS C300 Mark II PL	CINEMA
EOS C500 Mark II	CINEMA
EOS C500 EF	CINEMA
EOS C500 PL	CINEMA
EOS C700 EF	CINEMA
EOS C700 PL	CINEMA
EOS C700 GS PL	CINEMA
EOS-1D C	CINEMA

PRODUCT NAME	POINTS
CN-E14.5-60mm T2.6 L S	CINEMA
CN-E14.5-60mm T2.6 L SP (PL)	CINEMA
CN-E15.5-47mm T2.8 L S	CINEMA
CN-E15.5-47mm T2.8 L SP (PL)	CINEMA
CN-E30-105mm T2.8 L S	CINEMA
CN-E30-105mm T2.8 L SP (PL)	CINEMA
CN-E30-300mm T2.95-3.7 L S	CINEMA
CN-E30-300mm T2.95-3.7 L SP (PL)	CINEMA
CINE-SERVO 17-120mm T2.95 EF	CINEMA
CINE-SERVO 17-120mm T2.95 PL	CINEMA
COMPACT-SERVO 18-80mm T4.4 EF	CINEMA
COMPACT-SERVO 70-200mm T4.4 EF	CINEMA
CINE-SERVO 50-1000mm T5.0-T8.9 EF	CINEMA
CINE-SERVO 50-1000mm T5.0-T8.9 PL	CINEMA