Timeframe and Shipping Instructions for Returns/Exchanges
All returns and exchanges must be accompanied by a Return Merchandise Authorization (RMA) number.
To return or exchange defective or unopened merchandise, customers must (a) obtain an RMA number within 14 calendar days of the date the order was delivered to the delivery address specified on the order and (b) return the merchandise to the Canon Online Store within the Return Period of 14 calendar days of the date the RMA number was issued by the Canon Online Store.
The Canon Online Store address can be found on the peel-off label on your packing slip. To receive an RMA number for returns or exchanges, call the Canon Online Store toll-free at 1-800-385-2155, from 9:00am - 9:00pm ET, Monday through Saturday, excluding holidays.
The RMA number must be clearly written on the outside of the shipping package. We recommend that you ship the merchandise you are returning via FedEx, UPS or other delivery service that provides tracking information and insurance, since the Canon Online Store will not be responsible for returns that are lost or damaged in transit.
We will not accept any returns or exchanges after the Return Period. For hardware product issues after the Return Period has expired, please refer to your product's Limited Warranty. Extended Service Plans are available for most hardware products. Please visit the Service & Support section of our website for details.