Canon Return Policy


Refurbished Products

Products are returned to Canon for a variety of reasons, including overstock balancing, miscellaneous returns from retailers, suspected mis-operation, and minor damage to the box.
Products that are refurbished must pass a comprehensive quality assurance inspection before final packaging and shipment.
Rigorous function and cosmetic inspections are performed by trained Canon technicians so that each refurbished product meets operational specifications and strict cosmetic standards that we have established.
Browse the Canon Online Store's selection of refurbished products by clicking the Refurbished Products link in the Special Offers section of the Canon Online Store homepage.



Order Support

Check Order Status & Tracking

If you have a Canon Account, you may log in to Canon Account to review the date and time that the order was placed, order number & status, and total charges for orders placed within the last two years.

By selecting an order number, you can view the item(s) ordered and the tracking number(s) for shipped items. The tracking number links directly to the shipment/tracking information on the carrier website.



Emails about Your Order

After an order has been submitted, we communicate by email to keep you informed about its status. You will receive updates at the email address that you used to create a Canon Account or to place your order.
Communication about your order may include, but is not limited to:

  • Order Receipt
  • Backorder Notification Email
  • Shipment Confirmation
  • Shipping Delays



Special Offers & Promotion

The Canon Online Store makes it simple to take advantage of special offers, promotions, and discounts.

To take advantage of a promotion that requires a promotion code, locate your promotion code in the email or brochure. Find the product(s) associated with the promotion and add to your shopping cart.

On the shopping cart page, enter the promotion code in the box on the left side of the page and click "Submit." Our system will recognize your code and a "More Info" button will be displayed with details about the promotion.

All discounts and offers will be displayed in the Shopping Cart. Only one promotion code can be used per order. If you have received more than one promotion code offer, you will need to place separate orders to take advantage of each offer.

For current discounts and offers, click on the Promotions link on the homepage.




The Canon Online Store will accept, for return or exchange, defective or unopened merchandise purchased at the Canon Online Store, subject to the exceptions and timeframe for returns listed below: All merchandise returned to the Canon Online Store must be in the original packaging with all original items (such as manuals, cables, etc.) accompanying the merchandise and a copy of the invoice/packing slip included to be eligible for return or exchange. Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by the Canon Online Store, in its sole discretion, to be defective.

WG Series Inkjet Business Printer Returns

If a Product is delivered damaged, or is otherwise defective and does not meet the Product specifications, contact Canon USA toll-free at 1-855-85-CANON (or as otherwise directed in the eCarePAK terms if an eCarePAK is purchased), from 8:00am – 5:00pm ET, Monday through Friday, excluding holidays, to discuss arrangements for a service visit and/or return, as applicable.
You are responsible for any service costs, including the costs required to ship a Product back to Canon USA, unless such costs are expressly covered under the terms of Your Product Warranty or eCarePAK, as applicable.



Exceptions to Return Policy

Any item listed as nonreturnable on its product page.

Non-defective CD-ROMs and instruction manuals are not eligible for return or exchange.

If you wish to return an item from a customized set of items from Build Your Bundle, all bundle items must be returned together.

Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Canon, in its sole discretion, to be defective.



Timeframe and Shipping Instructions for Returns/Exchanges

All returns and exchanges must be accompanied by a Return Merchandise Authorization (RMA) number.

To return or exchange defective or unopened merchandise, customers must (a) obtain an RMA number within 14 calendar days of the date the order was delivered to the delivery address specified on the order and (b) return the merchandise to the Canon Online Store within the Return Period of 14 calendar days of the date the RMA number was issued by the Canon Online Store.

The Canon Online Store address can be found on the peel-off label on your packing slip. To receive an RMA number for returns or exchanges, call the Canon Online Store toll-free at 1-800-385-2155, from 9:00am - 9:00pm ET, Monday through Saturday, excluding holidays.

The RMA number must be clearly written on the outside of the shipping package. We recommend that you ship the merchandise you are returning via FedEx, UPS or other delivery service that provides tracking information and insurance, since the Canon Online Store will not be responsible for returns that are lost or damaged in transit.

We will not accept any returns or exchanges after the Return Period. For hardware product issues after the Return Period has expired, please refer to your product's Limited Warranty. Extended Service Plans are available for most hardware products. Please visit the Service & Support section of our website for details.


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