Orders & Purchases

Order Tracking

Tracking number(s) will be provided in your shipment confirmation email.

Log in to your Canon Account, once logged in, navigate to “My Orders” to review the following details:

  • Order number, including the date and time the order was placed
  • Item(s) ordered, including total charges
  • Status of the order
  • Tracking number for shipped items

By clicking on the tracking number for your order, you will be taken directly to the shipment/tracking information on the carrier website.

If you would like to track your order as a guest, please visit the Track your Order page.

Please note: you will not be permitted to change the delivery address through Canon U.S.A. once your order has been placed.


Customer Hold for Pick-up

For your protection, signature is required for all orders over $500. As a convenience, you can have your order held at an authorized pick-up location after one delivery attempt has been made. On orders of $499 or below, hold for pick-up is available immediately. To request hold for pick-up, contact Canon Customer Service at 855-817-3277. Please note, when arriving to a pick-up location, you will be required to present a government issued photo ID, such as a driver's license, passport, or military ID.


Pre-Orders 

If a pre-order button is available for an item, you can place an order for it before we have it in stock. This allows you to reserve new items before they are available to ship. Your credit/debit card will not be charged when you place a pre-order. The transaction will be processed once the order ships.

The estimated ship date that appears in the Order Receipt email is the approximate date that we expect to receive the pre-ordered item at our warehouse. This date is not a guarantee of shipment. All pre-order ship dates are approximate and are subject to change without notice.

Orders that include pre-order items will ship in full once we receive stock of each item in our warehouse. In stock items ordered with the pre-ordered products will ship when the pre-ordered item is available. If you would like to receive in-stock items before pre-order products are available to ship, you will need to place separate orders.

In some cases, there may be an unanticipated delay in the arrival of items due to unforeseeable circumstances. If a pre-order item is delayed, we will update the estimated ship date to reflect that change and notify you of the new estimated ship date via an email sent to the email address you used to create a Canon Account or to place your order.


Backorders

If an item is on backorder, you can place an order although the item is not in stock. Once your order is received and confirmed and we receive inventory, the product will be shipped to your delivery address. If any of the items you have ordered are on backorder status, you will be notified through a Backorder Notification e-mail as well as in the Shipment Confirmation e-mail, both sent to the email address you used to create a Canon Account or to place your order. If your order includes more than one item, and one or more of the items you ordered is on backorder status it will be noted in the Shipment Confirmation email. Once your order is received and confirmed and your backordered item ships, your payment will be processed. 
If your order includes one or more items that are in stock and one or more items that are on "backorder" status, select your shipping preference during the checkout process: 

  • Full Shipment: Wait for all items to be available before shipping.
  • Partial Shipment: Ship available items now and ship each backordered item as it becomes available. Note: Additional shipping and handling charges may apply

Once your order is warehoused(order has been sent to our warehouse), you cannot make any changes to the order. All shipments are subject to our Return Policy.


Out of Stock

The "Notify Me" button displays for select currently unavailable products that the Canon Online Store expects to have in stock in the near future

Once the Canon Online Store receives stock of an item, if you selected the "Notify Me" option, you will receive an automated email notification sent to the email address you used to create a Canon Account or to place your order (the "Product Availability Notification") letting you know that the item is now available and you can place your order.

Product Availability Notification emails do not guarantee price or item availability at the time you place your order.


Bulk Orders

Canon offers tailor-made services and solutions to meet your business and/or educational needs. Get in touch with us directly at 1-844-226-6629 or request a quote now and one of our customer service representatives will contact you within 24 hours†.


Bulk Order Requirements

  • Must be purchased from and shipping to an address within the 50 United States and the District of Columbia only
  • 11 or more of any one hardware item - Consumables and accessories such as ink, paper, batteries, camera bags and straps will not require bulk processing. 
  • No resellers

Payment Options

  • Visa
  • American Express
  • MasterCard
  • PayPal/PayPal Credit
  • Amazon Pay
  • Apple Pay
  • Google Pay
  • Venmo
  • Wire Transfer

Lithium Battery Shipping

If your shopping cart contains a Lithium Battery accessory; your order will ship via Standard Service.

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