Privacy Statement

We may collect personal information when you provide it to us and when information is collected automatically from your interactions with the Services.
 

Personal Information You Provide to Us
 

You may choose to give us personal information to allow us to communicate with you, process your orders, or provide you with Services.

The types of personal information Canon U.S.A. may collect from Canon U.S.A. consumers and MyCanon Account and MyCanon Business account holders include:
 

• Personal contact information, such as name, mailing address, phone number, and email address provided by you or by someone else who sent you a link, forwarded you an email, or purchased a gift for you;
• Business contact information, such as business address, business phone number, and business email address;
• Information you provide regarding contests, sweepstakes, or other inquiries or forms you submit to Canon U.S.A.;
• Financial information, such as your credit/debit card number, and other billing and payment information;
• Information you provide to us through our service center, customer surveys, or customer service representatives, including through recorded phone calls, emails, and chat features;
• Information contained in content you choose to post to the Services, including product reviews, responses to questions, or communications with other parties;
• Other information that you provide to us directly through our websites or applications; and
• Information derived from the personal information described above.

Personal Information We Collect Automatically
 

In addition to the information you may voluntarily provide, Canon U.S.A. may collect information automatically when you access or use the Services or a website hosted by or powered by another company on behalf of Canon U.S.A. through our use of data collection technologies, including web beacons, cookies, pixels, and embedded links (referred to as “cookies”). Canon U.S.A. may also use some of these technologies in connection with emails and communications sent from Canon U.S.A. and therefore may collect information using these tools when you open the email or click on a link contained in the email.
 

We may collect the following categories of information automatically:
 

• IP address, unique device identifier, and other information from your browser such as operating system and information about your browsing behavior;
• Other unique information such as account credentials and contact preferences;
• Geolocation data such as your general location collected when you interact with the Services or request location-based services;
• Details of the products and services you have purchased from us or which you have inquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries; and
• Technical information related to your device (including model, serial number, unique device identifier, diagnostic information, usage data, system logs, application configurations, consumables status, etc.).

Personal Information Collected by Other Companies
 

We may allow other companies, including our service providers, vendors, and other businesses such as advertising agencies, marketing partners, and social media companies to use tracking technologies to collect information about you and your activity on this site and other websites.  This information enables us to customize the Services, gauge the effectiveness of our Services and of various marketing campaigns, and to serve ads about events, goods and services that may be of interest to you when you visit this or other websites.
 

Personal Information We Collect from Other Sources
 

Canon U.S.A. may collect information from publicly or commercially available sources that it deems credible.  Such information may include your name, mailing address, email address, preferences, company name, job title, specific devices that are financed or leased, interests, and firmographic or demographic data.  The information Canon U.S.A. collects from its public or commercial sources may be used along with the information Canon U.S.A. collects when you access or use the Services.

Personal Information
 

We may store, analyze, combine, and otherwise use the personal information we collect, either directly or indirectly, to:
 

• Provide the Services;
• Improve the Services and the way we do business with our current and potential employees, customers, dealers, distributors, partners, and resellers;
• Verify your identity;
• Respond to your questions and requests;
• Communicate with you about your transactions on the Services, and about Canon U.S.A. products, solutions, and services;
• Process payments for purchases or sales made through the Services, and otherwise as needed for billing and to manage our business;
• Deliver the products and Services you have requested, such as remote diagnostics, analytics, and software update services, the uploading, storing, and downloading of backup information from a device, and the installation of a device;
• Manage your MyCanon Account or MyCanon Business account and provide you with customer support;
• Provide, or enable our affiliates to provide, you with information about Canon U.S.A., its parent, successors, subsidiaries, affiliates, and related entities (collectively, “Canon” or “Canon Group”), Canon’s Services, products and promotions, or any other offers that may be of interest to you, unless you opt out or request not to receive this information;
• Enable the Canon Group to develop and improve products and services;
• Perform research and analysis about usage and potential interest in our products, services, or content;
• Develop and display personalized content and advertising tailored to your interests on the Services;
• Help us improve the overall accuracy and completeness of the information;
• Allow us to deliver personalized and responsive Services, which can take actions based on the data you provide;
• Ensure the security and operability of our networks, systems, and applications;
• Prevent, detect, or investigate a potential crime or other legal issue;
• Enforce and ensure compliance with this Privacy Statement, the Terms of Use, and applicable law, including to protect the rights, property or safety of Canon, Canon U.S.A.’s dealers, distributors, partners, resellers, employees, contractors, customers or any other person and the copyright-protected content of the Services, or for internal or external auditing purposes;
• Support the technical functionality of the Services, develop new products and services, and analyze your use of the Services, including your interaction with advertising, products and services that are made available, linked to, or offered in the Services; and
• As otherwise stated in this Privacy Statement.

How We Use Information Collected from Cookies
 

We may use cookies to:
 

• Collect, store, and share certain information about you;
• Store your preferences and settings;
• Enable your sign-in;
• Maintain and improve our website;
• Generate analytics regarding the performance of the Services;
• Facilitate site navigation;
• Personalize your experience while using the Services;
• Show you recently viewed products, provide you with personalized product or service recommendations, or otherwise provide you with a more customized experience; or
• For security purposes.

If you would prefer not to accept certain cookies, some browsers will allow you to:
 

• Change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it;
• Turn off existing cookies;
• Withdraw your consent from the use of cookies you previously accepted or allowed; or
• Set your browser to automatically reject cookies.

If you turn off certain cookies, it may impact your experience on the website.
 

How We Use Targeted Advertising Cookies
 

In addition to the purpose listed above, we may also use cookies to help us deliver ads that are targeted to you based on information collected by us or by our advertising agencies, marketing partners, or social media companies.  When you visit our site, you can make a choice about targeted advertising (also known as “sharing” or “cross context behavioral advertising”). If you have opted in to allow targeted advertising, you can decide to opt out at any time.  There are several ways for you to opt out:
 

• Some of the companies that perform targeted advertising on our behalf may participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding interest-based advertising online, see https://optout.aboutads.info/?c=2&lang=EN.
• Some of the companies that perform targeted advertising on our behalf may be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and opt out options for their members, see http://www.networkadvertising.org/choices/.
• You can click on the “Cookie Settings” link at the bottom of the Canon U.S.A. website. In cookie preferences, you can toggle off the “Advertising Cookies” option. Since these activities are based on cookies, your opt out choice is specific to the website, device, and/or browser you are using when you make a selection. If you access other Canon-owned websites, you may need to make your selection for each site.
• If your browser recognizes universal opt out signals, such as Global Privacy Control, you may also choose to enable that feature which will automatically communicate your opt out preferences on participating sites.

Opting out of targeted advertising does not mean that you will no longer receive ads, but that the ads you see will no longer be targeted to your preferences. Also, if your browsers are configured to reject cookies when you visit these opt out pages, or you subsequently delete or change your cookie preferences, or use a different device or browser, your browser-based opt outs may no longer be effective and you may need to opt out again.
 

How We Use Information Collected from Other Technologies
 

We may use standard internet technology, such as cookies, to track your use of our Services. We also may include web beacons in email messages, newsletters, and advertisements to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the Services we offer and measure the overall effectiveness of our online content and the products and services we offer through the Services.
 

How We Use Analytics Services
 

We use web analytics tools such as Google Analytics to assist us in understanding how people use the Services and related marketing and promotions. Google Analytics is not used for interest-based marketing. To manage your preferences with respect to Google Analytics click here. You can opt out of data collection or use by Google Analytics by clicking the following link: https://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on).

Affiliates
 

We are part of the Canon Group and may disclose your information to our affiliates which may be located outside of the country you reside and are located in, including, but not limited to, our parent company Canon Inc., located in Japan. When you provide information via the Services, we may also disclose your information to our affiliates to enable them to improve and develop products and services, and inform you of jobs, products, promotions, or other offers that may be of interest to you.
 

Service Providers
 

Canon U.S.A. retains service providers to manage or support its business operations, provide professional services, deliver products, services, and customer solutions and to assist with marketing and communication initiatives. These service providers include, for example, hosting and IT providers, website management and support providers, email providers, automated data processors, credit card processors, shipping agents, marketing partners, communications providers, and companies that provide order fulfillment, delivery, customer support, live-help, talent acquisition, employment management, payroll, health and welfare benefit, and security services. We may disclose your information to these service providers to enable them to provide you services on our behalf, and for the purpose of conducting general business analysis. We expect our service providers to use your information only to perform the service for which they are engaged, while also complying with all applicable laws, and pursuant to our instructions.
 

Other Companies
 

In addition, if you inquire about products, services, software, or other goods that Canon U.S.A. does not sell directly, we may forward your information to a Canon U.S.A. dealer, distributor, partner, or other reseller, and they may reach out to you about your needs. You expressly consent to your information being used as set forth in this section.
 

From time to time, Canon U.S.A. participates in initiatives, which include websites hosted by or powered by another company on behalf of Canon U.S.A. As part of these initiatives, certain Canon U.S.A. services and communications may be delivered at the same time as those from other companies. Some of these services and communications offer you the option to disclose personal information to both Canon U.S.A. and the other companies participating in these initiatives. If you choose to provide personal information to the other companies with different privacy policies and practices, that personal information will be handled according to the respective privacy policies and practices of those companies, which may differ from Canon U.S.A.’s policies and practices.
 

Government Entities
 

Canon U.S.A. may disclose your personal information to government entities in order to comply with mandatory reporting.
 

Law Enforcement/Legal Proceedings
 

We may also disclose your personal information:
 

• In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency;
• To establish or exercise our legal rights, to defend against legal claims, or as otherwise required by law (in such cases, we may raise or waive any legal objection or right available to us.);
• When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing;
• To protect and defend the rights, property or safety of Canon, our company, our users, our employees, or others, to comply with applicable law, to address security or technical issues, or to enforce our website Terms of Use or other agreements or policies; and
• In connection with a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Canon U.S.A.’s Services are not intended for use by anyone under the age of 13. We do not knowingly collect personal information from anyone under 18. If we discover that we inadvertently collected personal information from anyone under 18, we will make reasonable efforts to delete it.

If you no longer wish to receive communications, including marketing communications, from Canon U.S.A., you can either click unsubscribe in the email that you receive from us or log into your account, if you have one, and change your preferences.
 

Please note that where you unsubscribe from our marketing communications, we will keep a record of your communication information (including email address) to ensure we do not market to you in the future. We may also send you other types of transactional and relationship email communications, such as service announcements and administrative notices without offering you the opportunity to opt out of receiving them.

If you are a California resident and a job applicant, former employee, or a B2B customer of a website that links to this Privacy Statement, the information that Canon U.S.A. collects from you also may include:
 

• As to job applicants:
  • Professional or employment-related information that you provide through the application and recruitment process, or that we collect from employment agencies, screening services, background-check providers, former employers, credit references or other sources that supply employment verification services, such as work history, education, references, employment eligibility, details of qualifications, skills, and experience, professional memberships, licenses, job interest, human resources data, and other data necessary for benefits and employment-related services.
• As to former employees:
  • Personal information collected in the course of your employment-related activities as disclosed to you in the employee privacy statement that was provided to you during the course of your employment;
  • Financial information, such as your bank account details and tax status information to manage benefits and employment-related administrative services; and
  • Health information, if applicable, such as medical information or disability status required in order to provide accommodations or benefits. 
• As to job applicants and former employees:
  • Government identifiers, racial and ethnic origin, nationality, citizenship, visa status, sexual orientation, gender identity, disability status, precise location information, and biometric information, such as hand scans and fingerprints, which are considered types of sensitive personal information.
• As to B2B customers:
  • Business contact information such as business address, business phone number, and business email address; and
  • Personal information that may be contained in your interactions with us, including recorded phone calls, emails, and chat features.  

We may store, analyze, combine, and otherwise use the information we collect, either directly or indirectly, to:
 

• Provide you with information about jobs, or any other offers that may be of interest to you, unless you opt out or request not to receive this information;
• Communicate with you about your application status and future opportunities with Canon, if applicable;
• Make employment-related decisions, including decisions regarding your recruitment, eligibility for employment, employment, job performance, qualifications, job duties, salary and other compensation, promotion, retention, and eligibility to receive accommodations or benefits; and
• Provide you with the business-related services and products you have requested.

We do not sell the personal information described in this section.  We do not use or disclose sensitive personal information outside of the permitted purposes for which it was shared with us.

Links
 

There are a number of places on the Services where you may click on a link to access other platforms or websites that do not operate under this Privacy Statement. For example, if you click on an advertisement or a third party logo on the Services, you may be taken to a website that we do not control. These third party platforms or websites, including subsites owned or controlled by other Canon Group companies, may independently solicit, and collect information, including personal information, from you. We are not responsible for the privacy practices of these platforms and websites and cannot guarantee the security of any user data collected there. We recommend that you consult the privacy statements of all third party platforms and websites you visit by clicking on the "privacy" link typically located at the bottom of the web page you are visiting.
 

Integrated Third Party Tools
 

Canon U.S.A. uses integrated tools and features, including API (Application Programming Interface) clients, from YouTube API Services, which may be accessed via videos through links on our websites. By using, playing, or downloading such integrated tools and features, including API clients, you agree to be bound by the YouTube Terms of Service. Users should be aware that the API clients use YouTube API Services. We encourage you to carefully review the privacy policies of any third party services you access, including those of Google LLC at http://www.google.com/policies/privacy. Canon U.S.A. does not use API data to personally identify you and does not share API data with any external parties.
 

Do Not Track
 

The Canon U.S.A. website is not currently configured to recognize “do not track” or other browser-based signals. However, other settings within your browser may permit you to block cookies or other technologies that enable websites to collect information that can be used to tailor advertisements to your interest. Please check your browser’s settings or consult your browser’s help information for more details. To learn more about browser tracking signals and Do Not Track, visit www.allaboutdnt.com.

When you submit information to Canon U.S.A. through the Services, you should be aware that your information is transmitted across multiple computer systems on the Internet. Although we use reasonable and appropriate physical, technical, and organizational security measures to protect your information from accidental loss and from unauthorized access, use, alteration and disclosure, no method of transmitting or storing electronic data on the Internet is ever completely secure, and we do not guarantee the security of such information at any time.

While Canon U.S.A. is a U.S. company, we may collect, and you may provide us with information wherever you are located. The Canon U.S.A. servers that process the data you provide us are located in the United States, Japan, and other jurisdictions. By using the Services, or providing us with any information, you understand that the collection, processing, maintenance, transfer and storage of such information will occur in the United States, Japan, and other countries where the privacy laws may be different from those in the country where you reside or are located, and waive any claims relating to the collection, processing, maintenance, transfer, or storage of data outside of such country.

We reserve the right to modify this Privacy Statement at any time at our sole discretion. If we modify this Privacy Statement, we will post the revised statement here, with an updated revision date. Changes will be effective immediately upon the posting of the revised Privacy Statement on the Services. In the event we make material changes to this Privacy Statement, we will notify you through the Services prior to the changes taking effect. Please note that if you do not agree to the modified Privacy Statement, you may not use the Services. Your continued use of the Services following the posting of the changes or any applicable notice period will mean that you accept those changes.

Should you have questions or concerns about this Privacy Statement, submit your request here or mail your inquiry to Canon U.S.A., Inc. - Customer Privacy, One Canon Park, Melville, NY 11747.