Privacy Statement

We may collect personal information when you provide it to us  and when information is collected automatically from your interactions with the Services.
 

Personal Information You Provide to Us
 

You may choose to give us personal information to allow us to communicate with you, process your orders, or provide you with Services.

The types of personal information Canon U.S.A. may collect from you includes:

• Personal contact information, such as name, shipping address, phone number, and email address provided to us by you or by someone who sent you a link to a product description, forwarded you an email or newsletter, or who purchased a gift for you;
• Information you provide in regard to contests, sweepstakes, or other inquiries or forms you submit to Canon U.S.A.;
• Financial information, such as your credit/debit card number, and other billing and payment information;
• Information you provide to us through our service center, customer surveys, or customer service representatives;
• Information contained in content you choose to post to the Services, including product reviews, responses to questions, or communications with others;
• Other information that you provide to us directly through our websites or applications, or indirectly through use of cookies or other technologies on our websites or applications; and
• Information derived from the personal information described above.

Personal Information We Collect Automatically
 

In addition to the information you may voluntarily provide, Canon U.S.A. may collect information automatically when you access or use the Services or a website “powered by” another company on behalf of Canon U.S.A. through our use of data collection technologies, including web beacons, cookies, pixels, and embedded web links. Canon U.S.A. may also use some of these technologies in connection with emails and communications sent from Canon U.S.A. and therefore may collect information using these tools when you open the email or click on a link contained in the email.

We collect the following categories of personal information automatically:

• Traffic information that your browser sends to a website, such as your operating system, browser type and language, browser history, access times, time spent on the Services, your use of Services features, and the address of the website from which you arrived;
• Your IP address, unique device identifier, general geolocation information, clickstream behavior (e.g., the pages you view and the links you click), and product information;
• Other unique information such as account credentials, product functionality, product and service preferences, and contact preferences;
• Geolocation data such as your general location and other similar location information collected when you interact with the Services or request location-based services;
• Details of the products and services you have purchased from us or which you have inquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries, including product serial number; and
• Technical information related to your device (including model number, serial number, unique device identifier, diagnostic information, usage data, system logs, application configurations, consumables status, etc.).

Personal Information Collected by Other Companies
 

We may allow other companies, including our service providers, vendors, and other businesses such as advertising agencies, marketing partners, and social media companies to use tracking technologies, such as cookies, pixels, and web beacons, to collect information about your visits to this and other websites on the Services.  This information generally enables them to customize the Services, gauge the effectiveness of our Services and of various marketing campaigns, and to serve ads about events, goods and services that may be of interest to you when you visit this or other websites across the Internet.

Public Information We Collect
 

Canon U.S.A. may collect information from publicly or commercially available sources that it deems credible.  Such information may include your name, address, email address, preferences, company name, title, specific devices that are financed or leased, interests, and firmographic or demographic data.  The information Canon U.S.A. collects from its public or commercial sources may be used along with the information Canon U.S.A. collects when you access or use the Services.

California Residents Only
 

If you are a California resident and a job applicant, former employee, or a B2B customer of a website that links to this Privacy Statement, the information that Canon U.S.A. may collect from you includes:

• As to job applicants:
  • Professional or employment-related information that you provide through the application and recruitment process, or that we collect from employment agencies, screening services, background-check providers, former employers, credit references or other sources that supply employment verification services, such as work history, prior employer, education information, information relating to references, employment eligibility information, details of qualifications, skills, and experience, professional memberships and licenses, job interest data, human resources data and data necessary for benefits and related administration services.
• As to former employees:
  • Personal information collected in the course of your job-related activities and disclosed to you in the employee privacy statement that was provided to you during the course of your employment;
  • Financial information, such as your bank account details and tax status information; and
  • Health information, if applicable, such as medical information or disability status required in order to provide accommodations or benefits. 
• As to B2B customers:
  • Contact information such as business address, business phone number, and business email address.

Personal Information

We may store, analyze, combine, and otherwise use the personal information we collect, either directly or indirectly, to:

• Provide the Services;
• Improve the Services and the way we do business with our current and potential employees, customers, dealers, distributors, partners, and resellers;
• Verify your identity;
• Respond to your questions and requests;
• Communicate with you about your transactions on the Services, and about Canon U.S.A. products, solutions, and services;
• Deliver the products and Services you have requested, such as remote diagnostics, analytics, and software update services, the uploading, storing, and downloading of backup information from a device, and the installation of a device;
• Manage your MyCanon Account and provide you with customer support;
• Provide, or enable our affiliates to provide, you with information about Canon U.S.A., its parent, successors, subsidiaries, affiliates, and related entities (collectively, “Canon” or “Canon Group”), Canon’s Services, products and promotions, or any other offers that may be of interest to you, unless you opt out or request not to receive this information;
• Enable the Canon Group to develop and improve products and services;
• Perform research and analysis about usage and potential interest in our products, services, or content;
• Develop and display personalized content and advertising tailored to your interests on the Services;
• Help us improve the overall accuracy and completeness of the information;
• Allow us to deliver personalized and responsive Services, which can take actions based on the data you provide;
• Ensure the security and operability of our networks, systems, and applications;
• Prevent, detect, or investigate a crime or other breach of law or requirement, loss prevention or fraud;
• Enforce and ensure compliance with this Privacy Statement, the Terms of Use, and applicable law, including to protect the rights, property or safety of Canon, Canon U.S.A.’s dealers, distributors, partners, resellers, employees, contractors, customers or any other person and the copyright-protected content of the Services, or for internal or external auditing purposes;
• Support the technical functionality of the Services, develop new products and services, and analyze your use of the Services, including your interaction with advertising, products and services that are made available, linked to, or offered in the Services; and
• As otherwise stated in this Privacy Statement.

How We Use Information Collected from Cookies

We may use cookies or pixels to:

• Collect and store certain information about you;
• Store your preferences and settings;
• Enable your sign-in;
• Provide personalized product suggestions:
• Maintain and improve our website;
• Generate analytics regarding the performance of the Services;
• Facilitate site navigation;
• Personalize your experience while using the Services;
• Show you recently viewed products, provide you with personalized product or service recommendations, or otherwise provide you with a more customized experience; or
• For security purposes.

If you would prefer not to accept cookies, some browsers will allow you to:

• Change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it;
• Disable existing cookies; or
• Set your browser to automatically reject cookies.

Please be aware that if you disable or reject cookies, some features and services offered or present on the Services may be slower or may not work or display properly.

How We Use Targeted Advertising Cookies

In addition to the purpose listed above, we also use cookies to help us deliver ads that are targeted to you based on information collected on our Services, as well as third party services. You may choose to opt out of receiving targeted advertising (also known as “sharing” or “cross context behavioral advertising”). There are several ways for you to opt out:

• Some of the companies that perform targeted advertising on our behalf may participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding interest-based advertising online, see https://optout.aboutads.info/?c=2&lang=EN.
• Some of the companies that perform targeted advertising on our behalf may be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and opt out options for their members, see http://www.networkadvertising.org/choices/.
• You can visit the Canon U.S.A. cookie preference center by clicking on the “Cookie Settings” link at the bottom of Canon U.S.A. website. In the cookie preferences, you can toggle off the “Advertising Cookie” option. Since these activities are based on cookies, your opt out choice is specific to the website, device, and/or browser you are using when you make the request. If you access other Canon-owned websites, you may need to make your election for each site.
• If your browser recognizes universal opt out signals, such as Global Privacy Control, you may also choose to enable that feature which will automatically communicate your opt out preferences on participating sites.

Opting out of targeted advertising does not mean that you will no longer receive ads, but that the ads you see will no longer be targeted to your preferences. Also, if your browsers are configured to reject cookies when you visit these opt out pages, or you subsequently delete your cookie preferences, or use a different device or browser, your browser-based opt outs may no longer be effective and you may need to opt out again.

How We Use Information Collected from Other Technologies
 

We may use standard internet technology, such as web beacons (also called clear GIFs or pixel tags) and other similar technologies, to track your use of our Services. We also may include web beacons in email messages, newsletters, and advertisements to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the Services we offer and measure the overall effectiveness of our online content and the products and services we offer through the Services.

How We Use Analytics Services
 

We use web analytics tools such as Google Analytics to assist us in understanding how people use the Services and related marketing and promotions. Google Analytics is not used for interest-based marketing. To manage your preferences with respect to Google Analytics click here. You can opt out of data collection or use by Google Analytics by clicking the following link: https://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on).

For California residents only
 

If you are a California resident and a job applicant, former employee, or B2B customer of a website that links to this Privacy Statement, we may also store, analyze, combine, and otherwise use the information we collect, either directly or indirectly, to:

• Provide you with information about jobs, or any other offers that may be of interest to you, unless you opt out or request not to receive this information;
• Communicate with you about your application status and future opportunities with Canon, if applicable;
• Make employment-related decisions, including decisions regarding your recruitment, eligibility for employment, employment, job performance, qualifications, job duties, salary and other compensation, promotion, retention, and eligibility to receive accommodations; and
• Provide you with the business-related services and products you have requested.

How We Use Financial Information
 

We may use financial information or payment method information to process payment for any purchases or sales made through the Services, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business. If you are a California resident and a former employee, we may use financial information to manage benefits and employment-related administrative services.

Affiliates
 

We are part of the Canon Group and may disclose your information to our affiliates which may be located outside of the country you reside and are located in, including, but not limited to, our parent company Canon Inc., located in Japan. When you provide information via the Services, we may also disclose your information to our affiliates to enable them to improve and develop products and services, and inform you of jobs, products, promotions, or other offers that may be of interest to you.
 

Service Providers
 

Canon U.S.A. retains service providers to manage or support its business operations, provide professional services, deliver products, services, and customer solutions and to assist with marketing and communication initiatives. These service providers include, for example, hosting and IT providers, website management and support providers, email providers, automated data processors, credit card processors, shipping agents, marketing partners, communications providers, and companies that provide order fulfillment, delivery, customer support, live-help, talent acquisition, employment management, payroll, health and welfare benefit, and security services. We may disclose your information to these service providers to enable them to provide you services on our behalf, and for the purpose of conducting general business analysis. We expect our service providers to use your information only to perform the service for which they are engaged, while also complying with all applicable laws, and pursuant to our instructions.
 

Other Companies
 

In addition, if you inquire about products, services, software, or other goods that Canon U.S.A. does not sell directly, we may forward your information to a Canon U.S.A. dealer, distributor, partner, or other reseller, and they may reach out to you about your needs. You expressly consent to your information being used as set forth in this section.
 

From time to time, Canon U.S.A. participates in initiatives, which include websites “powered by” another company on behalf of Canon U.S.A. As part of these initiatives, certain Canon U.S.A. services and communications may be delivered at the same time as those from other companies. Some of these services and communications offer you the option to disclose personal information to both Canon U.S.A. and the other companies participating in these initiatives. If you choose to provide personal information to the other companies with different privacy policies and practices, that personal information will be handled according to the respective privacy policies and practices of those companies, which may differ from Canon U.S.A.’s policies and practices.
 

Government Entities
 

Canon U.S.A. may disclose your personal information to government entities in order to comply with mandatory reporting.
 

Law Enforcement/Legal Proceedings
 

We may also disclose your personal information:

• In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency;
• To establish or exercise our legal rights, to defend against legal claims, or as otherwise required by law (In such cases, we may raise or waive any legal objection or right available to us.);
• When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing;
• To protect and defend the rights, property or safety of Canon, our company, our users, our employees, or others, to comply with applicable law, to address security or technical issues, or to enforce our website Terms of Use or other agreements or policies; and
• In connection with a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Canon U.S.A.’s Services are not intended for use by anyone under the age of 13. We do not knowingly collect personal information from anyone under 18. If we discover that we inadvertently collected personal information from anyone under 18, we will make reasonable efforts to delete it.

If you no longer wish to receive communications, including marketing communications, from Canon U.S.A., you can either click unsubscribe in the email that you receive from us or log into your account, if you have one, and change your preferences.
 

Please note that where you unsubscribe from our marketing communications, we will keep a record of your communication information (including email address) to ensure we do not market to you in the future. We may also send you other types of transactional and relationship email communications, such as service announcements and administrative notices without offering you the opportunity to opt out of receiving them.

Collection, Disclosure, and Sale or Sharing of Personal Information
 

We collect, and in the last twelve (12) months, we have collected, disclosed for a business purpose, and sold/shared the following categories of personal information:

Sensitive Personal Information
 

We do not collect sensitive personal information from consumers.  We do not use sensitive personal information to generate inferences about you.  We do not sell or share sensitive personal information. 
 

With respect to California residents who are job applicants and former employees, we may collect government identifiers, racial and ethnic origin, nationality, citizenship, visa status, sexual orientation, gender identity, disability status, precise location information, and biometric information, such as hand scans and fingerprints, which are considered types of sensitive personal information.  We do not use or disclose sensitive personal information outside of the permitted purposes for which it was shared with us.
 

Personal Information of Children Under Age 18

We do not sell or share personal information of consumers we know to be less than 18 years of age.
 

Retention of Your Personal Information

For each of these categories of personal information, we retain your personal information for as long as it is reasonably necessary for the purposes for which the information was collected, and in accordance with any retention periods required by applicable laws and during the relevant statutes of limitations.  The criteria used to determine our retention policies include the length of our relationship with you, your requests, ongoing contract and service obligations, business need, and our legal obligations.
 

With respect to California residents who are former employees, we will retain your employment-related personal information until the end of your employment with us, plus a reasonable period of time after that where necessary to respond to any employment inquiries, deal with legal, tax, accounting or administrative matters, or to provide you with ongoing pensions or other benefits.
 

We also retain information as otherwise required by applicable law, to defend our legal positions, and to otherwise prevent fraud or harm to other users of the Services.
 

We are under no obligation to store your personal information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information.
 

Sources of Your Personal Information

As described above in the “The Information We Collect and How We Collect It” section, we collect information directly from you when you provide it to us, automatically using cookies and other tracking technologies, from the categories of third parties listed in that section, and from publicly or commercially available sources that we deem credible.
 

Purposes for Collecting Your Personal Information

We collect or disclose personal information about you for the business purposes further described in the “How We Use the Information We Collect” section above.
 

Browser-Based Opt Outs

Some browsers offer you the ability to opt out of cookie-based “sales” and sharing of personal information for targeted or other cross-contextual behavioral advertising.  The Global Privacy Control (https://globalprivacycontrol.org/) is currently the most recognized signal.
 

At this time, we only respond to browser-based opt out signals sent through the Global Privacy Control.  When you opt out of sale or sharing via the GPC, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.  The Canon U.S.A. website is not currently configured to recognize “do not track” or other browser-based signals.  However, other settings within your browser may permit you to block cookies or other technologies that enable websites to collect information that can be used to tailor advertisements to your interest.  Please check your browser’s settings or consult your browser’s help information for more details.  To learn more about browser tracking signals and Do Not Track, visit www.allaboutdnt.com.
 

U.S. State Privacy Rights

If you are a resident of a state that has laws that govern our processing of your personal information, you may have certain rights, as provided under the state law applicable to you, subject to certain exemptions, which may include the right to:

• Access, request and receive, up to twice every 12 months, a portable copy of the personal information that we have collected about you in the last 12 months;
• Know specifically:
  • The categories and specific pieces of personal information we have collected about you;
  • The categories of the sources of the personal information;
  • The purposes for which your personal information is collected and used;
  • The categories of personal information that the business disclosed for a business purpose, and for each category identified, the categories of third parties to whom that particular category of personal information was disclosed; For Oregon residents only, specific third parties to which any personal information is disclosed; and
  • The categories of personal information that the business sold or shared, and for each category identified, the categories of third parties to whom that particular category of personal information was sold or shared;
• Correct inaccuracies in your personal information;
• Request deletion of your personal information;
• Limit the use of your sensitive personal information;
• Opt out of or object to having your personal information sold to, or shared with, third parties; and
• Not be discriminated against by us for exercising any of these rights.

Deletion Requests

Following verification of your identity and your state of residence, and subject to the terms of this subsection, we will honor your request by deleting, deidentifying, or anonymizing your personal information, and, if applicable, instruct any service providers and/or third parties to which we have disclosed your personal information to delete your personal information. Please note that certain information may be exempt from such requests under applicable law.  We may also decline to delete your personal information for legal or business reasons, including to provide the Services to you, maintain our records, comply with our legal obligations, resolve disputes, enforce our agreements, or for security, regulatory, or fraud prevention purposes.  It may not always be possible to completely remove or delete all of your personal information from our databases without some residual data remaining because of backups and other reasons. We may also keep a record of correspondence with you (for example if you have made a complaint about a product or our Services) to protect us from a legal claim.  Canon U.S.A. will not re-identify deidentified data. 
 

Exercising Your Rights

If you are a consumer, MyCanon Account holder, or a California job applicant, to submit your request:

• click here; or
• call 1-855-245-3277 (toll-free).

If you are a California resident and a former employee, to submit your request:

• mail your inquiry to Canon U.S.A., Inc. – HR Privacy, One Canon Park, Melville, New York 11747; or
• call 1-855-245-3277.

If you are a California resident and a B2B customer of a website that links to this Privacy Statement, to submit your request:

• click here; or
• call 1-855-245-3277.

When you submit a request to us, we will verify your identity before processing the request.  In order to protect your personal information, you may be asked to provide two (2) or three (3) pieces of information to match our records so that we can reasonably verify your identity.
 

Authorized Agents

If you are a resident of a state that has laws that govern our processing of your personal information and would like to designate an authorized agent to submit certain requests on your behalf, or if you are an authorized agent of an individual with the right to submit certain requests via an authorized agent and would like to submit a request on behalf of that individual, send an email to the following email address: designatedagentrequest@cusa.canon.com. If you are the resident, in order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such request. We may also follow up with you to verify your identity before processing the authorized agent’s request.  If you are the authorized agent, after you submit the request, and if the request is not subject to an exemption or exception, we will require additional information to verify the identity of the resident, as well as your authority to act on behalf of the resident.
 

Right to Opt Out of Targeted Advertising (Sharing) or Sale of Personal Information

To opt out of targeted advertising (or "sharing“  of your personal information for targeted advertising purposes), visit the “Targeted Advertising Cookies” subsection of the “The Information We Collect and How We Collect It” section above. 
 

If you are a consumer, or a MyCanon Account holder, to exercise your right to opt out of the sale of your personal information, click the button below and follow the instructions on the page.
 

DO NOT SELL MY PERSONAL INFORMATION

If you are a California resident and B2B customer of a website that links to this Privacy Statement, to exercise your right to opt out of the sale of your personal information, click the button below and follow the instructions on the page.
 

DO NOT SELL MY PERSONAL INFORMATION
 

If you are a resident of California and a job applicant or former employee, Canon U.S.A. does not sell or share your personal information.  

California “Shine the Light” Disclosure

California Civil Code Section 1798.83 gives California residents the right to request, from a business with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business discloses to third parties for direct marketing purposes by such third party, and the identities of the third parties with whom the business has disclosed such information during the immediately preceding year.  To request a copy of the information disclosure provided by Canon U.S.A., Inc. pursuant to California Civil Code Section 1798.83, contact us at the address listed below.
 

Financial Incentives

From time to time, we may offer you certain financial incentives permitted by law (such as coupons, samples, and loyalty programs) in exchange for the collection, retention, or use of certain personal information about you.  Each financial incentive related to the collection and use of personal information is based upon our reasonable, good-faith determination of the estimated value of such information to our business, taking into consideration the value of the offer itself and the anticipated revenue generation that may be realized by rewarding brand loyalty and repeat purchases.  When you opt into a financial incentive, we will provide information about the specific terms of the financial incentive, such as the categories of personal information required to be disclosed, retained, shared, or sold, in exchange for the benefit you may receive.  You can opt out of a financial incentive at any time by contacting us, by clicking here, or by following the instructions on how to opt in or opt out, on the webpage or form where the financial incentive is made available.
 

Appeals

If we did not take action on your request, and if you are a resident of a state that offers a right to an appeal, you may have the right to appeal our decision. To submit an appeal, click here. Please note that an appeal must be submitted within 60 days of your receipt of the notice not to take action.

Links
 

There are a number of places on the Services where you may click on a link to access other platforms or websites that do not operate under this Privacy Statement. For example, if you click on an advertisement or a third party logo on the Services, you may be taken to a website that we do not control. These third party platforms or websites, including subsites owned or controlled by other Canon Group companies, may independently solicit, and collect information, including personal information, from you. We are not responsible for the privacy practices of these platforms and websites and cannot guarantee the security of any user data collected there. We recommend that you consult the privacy statements of all third party platforms and websites you visit by clicking on the "privacy" link typically located at the bottom of the web page you are visiting.
 

Integrated Third Party Tools
 

Canon U.S.A. uses integrated tools and features, including API (Application Programming Interface) clients, from YouTube API Services, which may be accessed via videos through links on our websites. By using, playing, or downloading such integrated tools and features, including API clients, you agree to be bound by the YouTube Terms of Service. Users should be aware that the API clients use YouTube API Services. We encourage you to carefully review the privacy policies of any third party services you access, including those of Google LLC at http://www.google.com/policies/privacy. Canon U.S.A. does not use API data to personally identify you and does not share API data with any external parties.
 

Do Not Track
 

The Canon U.S.A. website is not currently configured to recognize “do not track” or other browser-based signals. However, other settings within your browser may permit you to block cookies or other technologies that enable websites to collect information that can be used to tailor advertisements to your interest. Please check your browser’s settings or consult your browser’s help information for more details. To learn more about browser tracking signals and Do Not Track, visit www.allaboutdnt.com.

When you submit information to Canon U.S.A. through the Services, you should be aware that your information is transmitted across multiple computer systems on the Internet. Although we use reasonable and appropriate physical, technical, and organizational security measures to protect your information from accidental loss and from unauthorized access, use, alteration and disclosure, no method of transmitting or storing electronic data on the Internet is ever completely secure, and we do not guarantee the security of such information at any time.

While Canon U.S.A. is a U.S. company, we may collect, and you may provide us with information wherever you are located. The Canon U.S.A. servers that process the data you provide us are located in the United States, Japan, and other jurisdictions. By using the Services, or providing us with any information, you understand that the collection, processing, maintenance, transfer and storage of such information will occur in the United States, Japan, and other countries where the privacy laws may be different from those in the country where you reside or are located, and waive any claims relating to the collection, processing, maintenance, transfer, or storage of data outside of such country.

We reserve the right to modify this Privacy Statement at any time at our sole discretion. If we modify the Privacy Statement, we will post the revised statement here, with an updated revision date. Changes will be effective immediately upon the posting of the revised Privacy Statement on the Services. In the event we make material changes to this Privacy Statement, we will notify you through the Services prior to the changes taking effect. Please note that if you do not agree to the modified Privacy Statement, you may not use the Services. Your continued use of the Services following the posting of the changes or any applicable notice period will mean that you accept those changes.

Should you have questions or concerns about this Privacy Statement, submit your request here or mail your inquiry to Canon U.S.A., Inc. - Customer Privacy, One Canon Park, Melville, New York 11747.