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A COVID-19 Update from Our Support Team
As of September 1st, 2020
Notice to our Customers regarding service location update:
COVID-19 has impacted our lives in ways that may have seemed unimaginable only a few months ago. We hope that
you and your family members are remaining safe and healthy.
- Canon’s Honolulu, HI, Factory Service location is temporarily closed until further notice. All camera and video products can be directed to our Costa Mesa, CA facility.
- Effective Monday, August 24th our Costa Mesa, CA, Factory Service location will be open for customers to drop-off camera and video products for service. The facility will continue limited operations and schedules for the service of camera and video products shipped to the facility.
- Canon’s Burbank, CA, Factory Service location is open for customers to drop-off camera and video products for service.
- Canon’s Lyndhurst, NJ, Professional Service & Support Center is open for customers to drop-off camera and video products for service.
- Canon’s Factory Service Center in Newport News, VA, will continue normal operations and is open to service camera and video products shipped to the facility.
- AbelCine’s Drop off location in Brooklyn, NY is open for customers to drop-off repairs for select camera and video products by appointment.
- All broadcast and cinema lens service requests should continue be directed to our Lyndhurst, NJ, Factory Service location until further notice.
- The Professional Service and Support Center drop-off counter at the Canon U.S.A. Itasca, IL, location is closed. This location is no longer a service drop-off point for repairs of DSLR, Lens, and Video equipment.
- The Customer Care Center, at the Canon U.S.A. Melville, NY, location, is closed. This location is no longer a service drop-off point.
Click here to learn what to expect when visiting our facilities.
COVID-19 safety precautions will apply for customers.
As conditions related to the virus improve in some areas, we will see more stores, businesses and schools reopening. We want to assure you that we will be there to meet your needs while implementing the proper procedures and protocols to keep us all safe. Canon continues to monitor developments and we are following recommendations from the Centers for Disease Control and Prevention (CDC) as well as federal, state and local guidelines and health advisories.
We thank you for your patience, understanding and continued support of Canon during this extraordinary time. Stay safe!
Important Information & Equipment Tips
Camera Cleaning
For cleaning and to help sanitize Canon camera, video and lens products, we recommend utilizing 70-80% isopropyl or ethyl alcohol applied with a soft lint free cloth. Caution should be exercised. We recommend wearing and properly disposing of protective gloves and having proper ventilation. Turn the device's power off and remove the battery. Ensure all protective lens caps and camera body caps are installed on each unit. Clean the exterior components only. Do not clean coated lens surfaces and image sensors with this suggested method. Allow product to thoroughly dry before utilizing again. This recommended cleaning procedure cannot guarantee the elimination of the novel coronavirus from Canon camera, video and lens products. Be cautious in the storage and use of the alcohol, including following all product instructions and warnings.
Printer Cleaning
For cleaning and to help sanitize Canon PIXMA, MAXIFY, WG-Series and Finetech Printers as well as CanoScan Scanners, we recommend utilizing 70-80% isopropyl or ethyl alcohol, applied with a soft lint free cloth (do not spray or apply directly to product). Caution should be exercised. We recommend wearing and properly disposing of protective gloves and having proper ventilation. Turn the device's power off and unplug from power source and/or remove the battery (for mobile printers). Clean exterior components only. Allow product to thoroughly dry before utilizing it again. This recommended cleaning procedure cannot guarantee the elimination of the novel coronavirus from Canon printer products. Be cautious in the storage and use of the alcohol, including following all product instructions and warnings.
Loans
Canon Professional Services continues to support our members with evaluation loans to try out new equipment. Just log into your CPS account to submit a request.
Loan Extensions
If you recently received an equipment loan from us and need an extension due to the impact of the COVID-19 on your daily life, simply contact us at the CPS Hotline to make a request.
Update: Canon Professional Services is continuously evaluating opportunities for on-site service and support during COVID-19. At this time, due to an abundance of concern for the safety of our customers and our staff, we will be supporting credentialed media through our Professional Market Representative's Hotline at 866-331-8340 (M-F 9 am - 9 pm, Sat. 9 am - 7 pm)
CPS News and Events | Canon USA
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