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NEWS & EVENTS

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Notice to our CPS Members regarding closure of California, New Jersey, Illinois and Hawaii Service Facilities:

Due to direction from state and local authorities in CA, NJ, IL & HI our Canon service facilities in those states are temporarily closed until further notice. All equipment repairs will be directed to our Factory Service Center in Newport News, VA. Please note walk in service is not available at this facility. We apologize for any inconvenience or delays that may occur during this time. Your patience and understanding is greatly appreciated as we continued to monitor the ongoing situation and follow the guidance of federal and state authorities. The health and well-being of our customers, business partners and employees remains our top priority during this difficult time. As conditions change, we will continue to strive to deliver the excellent service that you have come to expect from Canon USA, Inc.

Important Information & Equipment Tips

For cleaning and to help sanitize Canon camera, video and lens products, we recommend utilizing 70-80% isopropyl or ethyl alcohol applied with a soft lint free cloth. Caution should be exercised. We recommend wearing and properly disposing of protective gloves and having proper ventilation. Turn the device's power off and remove the battery. Ensure all protective lens caps and camera body caps are installed on each unit. Clean the exterior components only. Do not clean coated lens surfaces and image sensors with this suggested method. Allow product to thoroughly dry before utilizing again. This recommended cleaning procedure cannot guarantee the elimination of the novel coronavirus from Canon camera, video and lens products. Be cautious in the storage and use of the alcohol, including following all product instructions and warnings.

For cleaning and to help sanitize Canon PIXMA, MAXIFY, WG-Series and Finetech Printers as well as CanoScan Scanners, we recommend utilizing 70-80% isopropyl or ethyl alcohol, applied with a soft lint free cloth (do not spray or apply directly to product). Caution should be exercised. We recommend wearing and properly disposing of protective gloves and having proper ventilation. Turn the device's power off and unplug from power source and/or remove the battery (for mobile printers). Clean exterior components only. Allow product to thoroughly dry before utilizing it again. This recommended cleaning procedure cannot guarantee the elimination of the novel coronavirus from Canon printer products. Be cautious in the storage and use of the alcohol, including following all product instructions and warnings.

Canon Professional Services continues to support our members with evaluation loans to try out new equipment. Just log into your CPS account to submit a request.

If you recently received an equipment loan from us and need an extension due to the impact of the COVID-19 on your daily life, simply contact us at the CPS Hotline to make a request.

We're sorry, no upcoming events at this time. Please check back soon.

CPS News and Events | Canon USA

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CPS News and Events | Canon USA