Repair Benefits & Eligible Products
Canon Professional Services (CPS) provides exceptional support for imaging professionals. Our focus is on delivering speed and quality service to our members.
Service
Canon Professional Services knows that when your equipment is down - so is your business - and lengthy repairs can cost precious time and money! As a CPS member, a professional image maker can expect expedited repairs, repair coverage loans1, repair discounts2 and complimentary maintenance service³ backed by Canon’s reputation as an industry leader in service and support. To initiate a maintenance or expedited repair service, members log onto their CPS account and click on the Online Repair Service link and follow the prompts.
Support
Upon joining, members enjoy access to an exclusive member hotline. Whether at home or on the job, connecting with a skilled CPS technical representative is as easy as picking up the phone.
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|
STUDENTMEMBERSHIP |
SILVERMEMBERSHIP |
GOLDMEMBERSHIP |
PLATINUMMEMBERSHIP |
CINEMAMEMBERSHIP |
|---|---|---|---|---|---|
|
Service Turnaround* |
3-5 Business Days |
3-5 Business Days |
2 Business Days |
2 Business Days |
2 Business Days |
|
Repair Coverage Loan |
X |
X |
After Service Turnaround |
After Repair Received |
After Repair Received |
|
Canon Maintenance Service (CMS) (for DSLR/Mirrorless & EF/RF Lens) |
2 Products |
X |
5 Products |
10 Products |
10 Products |
|
Repair Discount |
10% Discount on up to 2 Products |
X |
20% Discount on up to 10 Products |
30% Discount on up to 15 Products |
30% Discount on up to 20 Products |
|
Service Shipments |
FREE Return Shipping |
X |
FREE Return Shipping |
FREE Shipping Both Ways |
FREE Shipping Both Ways |
* Products eligible for Two (2) Business Day Turnaround Time include: EOS DSLR/Mirrorless, EF/RF Lenses, Pro Camcorders, and Speedlites. (Cinema Cameras, Cinema Lenses and all other accessories are excluded)
- In the rare case that a repair is delayed, Repair Coverage Loans are available to Gold, Platinum and Cinema members.
- Repair discounts are extended to Student, Gold, Platinum and Cinema members.
- Complimentary maintenance service is available for Student, Gold, Platinum and Cinema members.
Items Eligible for Repair Discount
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Cameras
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Lenses
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Accessories & Flashes
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