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Notice to our CPS Members regarding closure of California, New Jersey, Illinois and Hawaii Service Facilities:

Due to direction from state and local authorities in CA, NJ, IL & HI our Canon service facilities in those states are temporarily closed until further notice. All equipment repairs will be directed to our Factory Service Center in Newport News, VA. Please note walk in service is not available at this facility. We apologize for any inconvenience or delays that may occur during this time. Your patience and understanding is greatly appreciated as we continued to monitor the ongoing situation and follow the guidance of federal and state authorities. The health and well-being of our customers, business partners and employees remains our top priority during this difficult time. As conditions change, we will continue to strive to deliver the excellent service that you have come to expect from Canon USA, Inc.

Service

Canon Professional Services knows that when your equipment is down - so is your business - and lengthy repairs can cost precious time and money! As a CPS member, a professional image maker can expect expedited repairs, Repair Coverage Loans1, repair discounts2 and complimentary maintenance service3 backed by Canon’s reputation as an industry leader in service and support. To initiate a maintenance or expedited repair service, members log onto their CPS account and click on the Online Repair Service link and follow the prompts.

Support

Upon joining, members enjoy access to Canon's all U.S. based, award winning phone support hotline. Whether at home or on the job, connecting with a skilled CPS technical representative is as easy as picking up the phone.

SILVER

MEMBERSHIP

GOLD

MEMBERSHIP

PLATINUM

MEMBERSHIP

CINEMA

MEMBERSHIP
Service Turnaround 3-5 Business Days 3 Business Days 2 Business Days 2 Business Days*
Repair Coverage Loan After Repair Turnaround After Repair Received After Repair Received
Canon Maintenance Service DSLR & EF Lens on 5 Pieces DSLR & EF Lens on 10 Pieces DSLR & EF Lens on 10 Pieces
Repair Discount 20% Discount on up to 10 Pieces 30% Discount on up to 15 Pieces 30% Discount on up to 20 Pieces
Service Shipments FREE Return Shipping FREE Shipping Both Ways FREE Shipping Both Ways
CPS Silver Repair List CPS Gold Repair List CPS Platinum Repair List CPS Cinema Repair List
* Products eligible for Two (2) Business Day Turnaround Time include: EOS DSLR, EF Lenses, Speedlites, and Battery Grips. (Cinema Cameras, Cinema Lenses and all other accessories are excluded)
  1. In the rare case that a repair is delayed, Repair Coverage Loans are available to Gold, Platinum and Cinema members.
  2. Repair discounts are extended to Gold, Platinum and Cinema members.
  3. Complimentary maintenance service is available for Gold, Platinum and Cinema members.
Canon Professional Services in-depth video

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Canon Professional Services


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Service and Repairs for the Imaging Professional | Canon USA

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Service and Repairs for the Imaging Professional | Canon USA