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CANON REPAIRS

Canon Care & Service for the imaging Professional

Canon Professional Services (CPS) provides exceptional support for imaging professionals. Our focus is on delivering speed and quality service to our members.

A COVID-19 Update from Our Support Team

As of November 4th, 2021

Notice to our Customers regarding service location update:
We hope that you and your family members are remaining safe and healthy.

  • Effective Friday, Nov 5, 2021, Canon’s service operations located in Honolulu, HI will be closed. Repairs are no longer being accepted at Canon Hawaii facility. All products needing repairs should be shipped to the following address:

    Canon Factory Service Center
    123PaularinoAve
    Costa Mesa, CA 92626

  • Costa Mesa, CA, Factory Service location is open for customers to drop-off or ship Camera, Video and Broadcast products for service.
  • Canon’s Burbank, CA, Factory Service location is open for customers to drop-off Camera, Video products for service.
  • Canon’s Lyndhurst, NJ, Professional Service & Support Center is open for customers to drop-off Camera, Video and Broadcast products for service.
  • Canon’s Factory Service Center in Newport News, VA, is open to service Camera and Video products shipped to the facility.
  • AbelCine’s Drop off location in Brooklyn, NY is open for customers to drop-off repairs for select Camera and Video products by appointment.
  • The Professional Service and Support Center drop-off counter at the Canon U.S.A. Itasca, IL, location is closed. This location is no longer a service drop-off point for repairs of DSLR, Lens, and Video equipment.
  • Product demonstrations and on-site events are suspended until further notice.

Click here to learn what to expect when visiting our facilities.

COVID-19 safety precautions will apply for customers.

As conditions related to the virus improve in some areas, we will see more stores, businesses and schools reopening. We want to assure you that we will be there to meet your needs while implementing the proper procedures and protocols to keep us all safe. Canon continues to monitor developments and we are following recommendations from the Centers for Disease Control and Prevention (CDC) as well as federal, state and local guidelines and health advisories.

We thank you for your patience, understanding and continued support of Canon during this extraordinary time. Stay safe!

Service

Canon Professional Services knows that when your equipment is down - so is your business - and lengthy repairs can cost precious time and money! As a CPS member, a professional image maker can expect expedited repairs, Repair Coverage Loans1, repair discounts2 and complimentary maintenance service3 backed by Canon's reputation as an industry leader in service and support. To initiate a maintenance or expedited repair service, members log onto their CPS account and click on the Online Repair Service link and follow the prompts.

Support

Upon joining, members enjoy access to Canon's all U.S. based, award winning phone support hotline. Whether at home or on the job, connecting with a skilled CPS technical representative is as easy as picking up the phone.

SILVER

MEMBERSHIP

GOLD

MEMBERSHIP

PLATINUM

MEMBERSHIP

CINEMA

MEMBERSHIP
Service Turnaround 3-5 Business Days 3 Business Days 2 Business Days 2 Business Days*
Repair Coverage Loan After Repair Turnaround After Repair Received After Repair Received
Canon Maintenance Service DSLR & EF Lens on 5 Pieces DSLR & EF Lens on 10 Pieces DSLR & EF Lens on 10 Pieces
Repair Discount 20% Discount on up to 10 Pieces 30% Discount on up to 15 Pieces 30% Discount on up to 20 Pieces
Service Shipments FREE Return Shipping FREE Shipping Both Ways FREE Shipping Both Ways
CPS Silver Repair List CPS Gold Repair List CPS Platinum Repair List CPS Cinema Repair List
* Products eligible for Two (2) Business Day Turnaround Time include: EOS DSLR, EF Lenses, Speedlites, and Battery Grips. (Cinema Cameras, Cinema Lenses and all other accessories are excluded)
  1. In the rare case that a repair is delayed, Repair Coverage Loans are available to Gold, Platinum and Cinema members.
  2. Repair discounts are extended to Gold, Platinum and Cinema members.
  3. Complimentary maintenance service is available for Gold, Platinum and Cinema members.
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Service and Repairs for the Imaging Professional | Canon USA

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Service and Repairs for the Imaging Professional | Canon USA