What are the Terms and Conditions of CPS membership?
Who is Eligible for CPS Membership?
Membership is available only to those individuals (self-employed or employed by a professional imaging business), who play a direct role in the creation of moving or still images for third parties on a full-time basis and are legal residents of the 50 United States or the District of Columbia.
How long will it take to receive my CPS membership kit once I join?
CPS Introductory Membership Welcome Kits are generally shipped within 7-10 business days from the date an approved membership application has been fully processed by Canon U.S.A. If you do not receive a Welcome Kit within that time frame, contact firstname.lastname@example.org or call CPS at 1-888-CPS-4540.
What is the “Points System”?
CPS has assigned a point value to the ownership of eligible Canon-brand equipment which is used to help determine a professional’s desired or appropriate membership level. Please refer to the “Qualified Products List” links on the “About CPS” page for more information.
How do I upgrade my membership level?
Login to view your “My CPS Account” page on the CPS website and locate the Membership Information section. Within that section will be displayed an Upgrade button and a message stating the number of points needed to reach the next level. Click the Upgrade button if shown, or update the products listed in your equipment profile as necessary to qualify for the desired level and the Upgrade button will become available.
Is there a discount for upgrading to a higher membership level?
No. Although members may upgrade anytime during their current membership term, no refunds, credits or discounts resulting from time remaining on that current membership term will be applied to the fee for the upgraded level.
What is the period of my membership?
Your membership term is one year from the date you accept the Terms and Conditions and pay the membership fee (if applicable). If you renew prior to the end of your current membership, then the new term will be one year from the expiration date of your current membership term.
Is my CPS member number unique?
Yes. We have coordinated with other Canon companies on a global level to ensure that you are the only one with your CPS member number.
Should I contact CPS with my change of address?
For your own protection, we require that you keep your current address up to date with CPS. To update your address, you must login and enter your correct address and contact information via the My CPS Account page on the CPS website. CPS staff cannot update this for you.
Is there a grace period after my current CPS membership expires?
There is no grace period. Your membership expires on the expiration date listed on your CPS member card and in the Membership Information section on your My CPS Account page. Once your CPS membership expires, you will not be entitled to any of the benefits under the CPS program.
How do I renew my CPS membership?
Twenty nine (29) days prior to the expiration of your one year membership term, the Membership Information section on your “My CPS Account” page will be updated to allow you to renew your membership. An e-mail renewal notice will also be automatically sent as a reminder. Renew your membership as soon as possible to prevent any gap in your membership status. Please note, renewal may take up to 24 hours to process.
What happens when I renew my current membership prior to my expiration date?
You will not have the option to renew your membership until 29 days prior to your current expiration date. If you renew prior to the expiration date of your current membership term, then the new one year membership term will begin on the expiration date of your current membership term.
What will I receive when I renew my membership?
Once your renewal is complete, you will receive Pro Rush Repair shipping labels, and CPS Pro Rush Service forms.
In Canon's continuing efforts to reduce its environmental impact and pursue its environmental vision, CPS will no longer send a new membership card with each renewal. CPS membership cards no longer indicate an expiration date and should be retained for the duration of your involvement in the CPS program.
What happens if I allow my membership to expire?
You will no longer receive CPS Member benefits.
What other countries have CPS programs?
Currently, there are local CPS programs in Canada, Japan, Europe, Australia, Korea, Brazil and Mexico. Please check with your local Canon Sales Company for membership availability in countries not listed here. Your CPS Membership benefits are not transferable to other countries.
What do I do if I forget my password?
If you forget your password, click on the “Forgot UserID or Password” link on the CPS Membership Login page and follow the steps to request a reset of your password. You must provide the correct answer to the security questions established during the application process. You will be sent an email with a temporary password, which will need to be reset once you are able to login. If you cannot recall the answer to your security question or have problems resetting or getting your password, contact email@example.com or call CPS at 1-888-CPS-4540.
What do I do if I forget my User ID?
If you forget your User ID, contact firstname.lastname@example.org or call CPS at 1-888-CPS-4540.