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VB-H610VE
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VB-H610VE
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Supporting Documents
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CANON VISUAL COMMUNICATION PRODUCT LIMITED WARRANTY
For The U.S.A. and Canada Only
For The U.S.A. and Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon USA) in the United States, or Canon Canada Inc. (Canon Canada) in Canada, with respect to the Canon Visual Communication Product (the “Product') accompanying this limited warranty in the Product’s original container, when purchased and used in the United States or Canada, as applicable. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. Canon U.S.A., Inc. and Canon Canada Inc. (collectively “Canon”) warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of ONE YEAR for Products which are Pan/Tilt/Zoom and Pan/Tilt Network Cameras, and for a period of THREE YEARS for Products which are Fixed Network Cameras, from the date of original purchase. Notwithstanding the preceding sentence, the “Moving Parts” and infrared illuminator in the Product will only be warranted for NINETY DAYS from the date of original purchase. “Moving Parts” means fans, as well as those parts or mechanisms that drive, pan, tilt, zoom or focus the Product, or that switch the iris or filter in the Product. When returning Product under this warranty, you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. Product returned to a Canon repair facility, and proven to be defective upon inspection, will be, without charge,:
- repaired utilizing new or comparable refurbished parts, or
- exchanged for refurbished or new Product,
as determined in the Canon repair facility’s sole discretion. The repaired or exchanged Product will be shipped back to you free of charge. Warranty exchange or replacement does not extend the original warranty period of the Product. For repairs after the warranty period has expired, an estimate of the cost of repair and an opportunity to approve or reject the repair expense before it is incurred will be provided. If you approve, repairs will be made and the Product will be returned at your risk and expense. If you reject, the Product will be returned to you at no charge to an address within the United States or Canada.
This limited warranty only applies if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon will have no responsibility. Canon will have no responsibility under this limited warranty for use of the Product in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or be factory loaded on, the Product, are sold 'AS IS' without warranty or condition of any kind by Canon USA or Canon Canada, including any implied warranty or condition regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Product contains a hard drive, Canon recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.
In order to obtain warranty service:
Canon U.S.A.
You may obtain technical support* for your Product as follows:
E-mail support via our Web site at www.usa.canon.com/support
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
Technical support program specifics subject to change without notice. This Limited Warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
- Loss or damage to the Product due to abuse, neglect, mishandling, electric current fluctuation, accident, improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA’s or Canon Canada’s user’s manual;
- If the Product is defective as a result of leaking batteries, sand, dirt or water damage;
- If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA or Canon Canada) that cause damage to the Product or that cause abnormally frequent service calls or service problems;
- If defects or damages are caused by service other than by Canon's factory service centers or authorized service facilities;
- Any internal modification to Product hardware or firmware;
- Any maintenance of the Product, including any fee for such maintenance;
- If the Product has had its serial number or dating altered or removed.
This Limited Warranty does not apply to accessories or consumables for the Product, which are sold “AS IS”, without warranty or condition of any kind by Canon USA or Canon Canada. Please retain this warranty and your Bill of Sale as a permanent record of your purchase. Registration of your Product ensures that you will be contacted promptly should there be a safety inspection, modification or recall under applicable laws or regulations affecting your Product.
NO IMPLIED WARRANTY OR CONDITION, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THIS PRODUCT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY UNDER THIS WARRANTY (EXCEPT AS MENTIONED ABOVE). SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. CANON USA AND CANON CANADA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE PRODUCT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE PRODUCT’S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU).THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (or province to province in Canada).
CANON U.S.A., INC
CANON CANADA INC.
CANON VISUAL COMMUNICATION PRODUCT LIMITED WARRANTY
For The U.S.A. and Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon USA) in the United States, or Canon Canada Inc. (Canon Canada) in Canada, with respect to the Canon Visual Communication Product (the "Product") accompanying this limited warranty in the Product's original container, when purchased and used in the United States or Canada, as applicable. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase.
Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of ONE YEAR for Products which are Pan/Tilt/Zoom and Pan/Tilt Network Cameras, and for a period of THREE YEARS for Products which are Fixed Network Cameras, from the date of original purchase. When returning Product under this warranty, you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. Product returned to a Canon repair facility, and proven to be defective upon inspection, will be, without charge,:
- repaired utilizing new or comparable refurbished parts, or
- exchanged for refurbished or new Product,
as determined in the Canon repair facility's sole discretion. The repaired or exchanged Product will be shipped back to you free of charge. Warranty exchange or replacement does not extend the original warranty period of the Product. For repairs after the warranty period has expired, an estimate of the cost of repair and an opportunity to approve or reject the repair expense before it is incurred will be provided. If you approve, repairs will be made and the Product will be returned at your risk and expense. If you reject, the Product will be returned to you at no charge to an address within the United States or Canada.
This limited warranty only applies if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon will have no responsibility. Canon will have no responsibility under this limited warranty for use of the Product in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or be factory loaded on, the Product, are sold 'AS IS without warranty or condition of any kind by Canon USA or Canon Canada, including any implied warranty or condition regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Product contains a hard drive, Canon recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.
In order to obtain warranty service:
Canon U.S.A.
You may obtain technical support*** for your Product as follows:
E-mail support via our Web site at www.usa.canon.com/support
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
Canon Canada
You may obtain technical support*** for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
*** Technical support program specifics subject to change without notice.
This Limited Warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
- Loss or damage to the Product due to abuse, neglect, mishandling, electric current fluctuation, accident, improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA's or Canon Canada's user's manual;
- If the Product is defective as a result of leaking batteries, sand, dirt or water damage;
- If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA or Canon Canada) that cause damage to the Product or that cause abnormally frequent service calls or service problems;
- If defects or damages are caused by service other than by Canon's factory service centers or authorized service facilities;
- Any internal modification to Product hardware or firmware;
- Any maintenance of the Product, including any fee for such maintenance;
- If the Product has had its serial number or dating altered or removed.
This Limited Warranty does not apply to Product purchased outside the United States or Canada. This Limited Warranty does not apply to accessories or consumables for the Product, which are sold "AS IS", without warranty or condition of any kind by Canon USA or Canon Canada. Please retain this warranty and your Bill of Sale as a permanent record of your purchase. This ensures that you are contacted promptly should there be a safety inspection, modification or product recall under applicable laws or regulations.
NO IMPLIED WARRANTY OR CONDITION, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THIS PRODUCT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY UNDER THIS WARRANTY (EXCEPT AS MENTIONED ABOVE). SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. CANON USA AND CANON CANADA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE PRODUCT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE PRODUCT'S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU).THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (or province to province in Canada).
CANON U.S.A., INC
CANON CANADA INC.
Network Video Solution Camera
Image Sensor
Total Number of Pixels
Scanning Method
Minimum Illumination
0.3 lux (F1.2, shutter speed 1/30 sec., when smart shade control is off, 50IRE)
0.02 lux (F1.2, shutter speed 1/2 sec., when smart shade control is off, 50IRE)
0.008 lux (F1.2, shutter speed 1/2 sec., when smart shade control is on, 50IRE)
Night Mode (Monochrome):
0.015 lux (F1.2, shutter speed 1/30 sec., when smart shade control is off, 50IRE)
0.001 lux (F1.2, shutter speed 1/2 sec., when smart shade control is off, 50IRE)
0.0005 lux (F1.2, shutter speed 1/2 sec., when smart shade control is on, 50IRE)
Focusing
Aperture
Lens
Focal Length: 2.8 (W) - 8.4mm (T)
Viewing Angle
Vertical: 60.1° (W) - 20.5° (T)
Pan Angle Range
Tilt Angle Range
Moving Speed
Infrared Cut Filter
Night Mode
White Balance
Operating System
Memory: 2 GB or more
Viewer Display: 1920 x 1080 or more
OS:
Windows XP Home/Professional SP3 32-bit
Windows Server 2003 Standard SP2 32-bit
Windows Server 2003 R2 Standard SP2 32-bit
Windows Vista Ultimate/Business/Enterprise/Home Premium SP2 32/64-bit
Windows 7 Ultimate/Professional/Enterprise/Home Premium SP1 32/64-bit
Windows Server 2008 Standard SP2 32/64-bit
Windows Server 2008 R2 Standard SP1 64-bit
Web Browser: Internet Explorer 7.0/8.0/9.0 32-bit
Runtime Libraries: .NET Framework 3.5 SP1
PC specifications and OS do not apply to RM-Lite
Protocols
IPv6: TCP/IP, UDP, HTTP, FTP, SMTP (Client), DNS (Client), ICMPv6, POP3, NTP, SMTP authentication, RTSP, WV-HTTP (Canon proprietary), ONVIF
Video Compression Method
Frame Rate: JPEG: 0.1 - 30 fps
H.264: 1/2/3/5/6/10/15/30 fps
Max. Frame Rate: 1920 x 1080: 30 fps
Sound Compression Method
Audio Communication Method: Full-duplex (two-way) - Echo cancellation function compliant (Sound Transfer Protocol by Canon)
Output Image Size
H.264: 1920 x 1080, 960 x 540, 480 x 270
Camera Control
Connection Control
Connection Restrictions
Dimensions
Weight
Operating Environment
Humidity: 5% - 85% (without condensation)
Power
AC Adapter: PA-V17 (100 - 240 V AC) (sold separately)
External power source: 24 V AC/12 V DC
- Heater Unit HU600-VB (sold separately): 24 V AC only
Power Consumption
When using AC Adapter PA-V17: Max. approx. 10.72 W
When using DC: Max. approx. 9.0 W
When using AC: Max. approx. 8.1 W
Max. approx.18.7 W*
* when separately sold Heater Unit HU600-VB installed
AC Adapter
Model
† Prices and specifications subject to change without notice. Actual prices are determined by individual dealers and may vary.
Product Advisories for VB-H610VE
Title | Advisory Type | Date |
---|---|---|
Firmware Notice: VB-H610VE / VB-H610D Firmware Version 1.3.0 | Firmware Notice | Apr 29, 2015 |
VB-H610VE
Compatible Supplies & Accessories
Canon offers a wide range of compatible supplies and accessories that can enhance your user experience with you VB-H610VE that you can purchase direct. Scroll down to easily select items to add to your shopping cart for a faster, easier checkout. Visit the Canon Online Store

A-BK3(OW)
Pole Mount Adapter and 59" length Non-Tool Aluminum Clamp (Minimum Pole Diameter 4")

A-BK3(OW)
Pole Mount Adapter and 59" length Non-Tool Aluminum Clamp (Minimum Pole Diameter 4")

A-BK3S POLE MOUNT ADAPTER

A-BK3S POLE MOUNT ADAPTER

A-CM3 CORNER MOUNT ADAPTER

A-CM3 CORNER MOUNT ADAPTER

A-SWD5ZWB-2
Attachment Plate for A-SWD5ZWB (Required if installing VB-M600)

A-SWD5ZWB-2
Attachment Plate for A-SWD5ZWB (Required if installing VB-M600)

A-SWD5ZWB600

A-SWD5ZWB600

HU600-VB Heater Unit
Must be powered via a 24VAC source.

HU600-VB Heater Unit
Must be powered via a 24VAC source.

PA-V17 AC Adapter
The PA-V17 is an optional power adapter used when a PoE HUB or external power supply is not used.

PS600-VB Junction Box Mounting Kit

PS600-VB Junction Box Mounting Kit

Pendant Mounting Kit PC600-VB
Ceiling installation pendant mount for 1.5" NPS. Allows for manual rotation adjustment during setup.

Pendant Mounting Kit PC600-VB
Ceiling installation pendant mount for 1.5" NPS. Allows for manual rotation adjustment during setup.

RM-Lite-V Network Video Monitoring and Recording Software
One (1) viewer license for RM-Lite Network Video Monitoring and Recording Software. (License only, no software included)

SR600-VB Recess Mounting Kit
Mounting Kit

SR600-VB Recess Mounting Kit
Mounting Kit
Network Video Solutions Software Developers Kit (SDK)
Click here to visit the Canon Developer community website
Canon Network Video Solutions Software Developers Kit (SDK) General Information
Thank you for your interest in Canon U.S.A.'s Network Video Solutions SDK. The SDK is located at https://developercommunity.usa.canon.com for programmers residing in the americas who wish to develop customized software applications for Canon Network Video Solutions products.
The SDK is not a replacement for the software disk that was supplied with your Canon Network Video Solutions product. If you have reached this page in error while looking for Canon Network Video Solutions product software, please click here.
Contents
Canon's Network Video Solutions SDK includes programming documentation for Canon’s current IP camera lineup. Inside the SDK, you will find information including but not limited to:
- Video Transmission (RTSP and HTTP)
- Session Management
- PTZ Control
- Settings Modification
- Audio Transport
- Programming Guides
- Sample Code
Supported Cameras and Firmware
In order to take full advantage of our SDK, we recommend that you make sure the firmware of your camera meets the following specifications:
- Canon Network Camera VB-S30D
- Canon Network Camera VB-S31D
- Canon Network Camera VB-S800D
- Canon Network Camera VB-S900F
- Canon Network Camera VB-S805D
- Canon Network Camera VB-S905F
- Canon Network Camera VB-H43
- Canon Network Camera VB-H630VE
- Canon Network Camera VB-H630D
- Canon Network Camera VB-H730F
- Canon Network Camera VB-M42
- Canon Network Camera VB-M620VE
- Canon Network Camera VB-M620D
- Canon Network Camera VB-M720F
- Canon Network Camera VB-R11VE
- Canon Network Camera VB-R11
- Canon Network Camera VB-R10VE
- Canon Network Camera VB-M641VE
- Canon Network Camera VB-M641V
- Canon Network Camera VB-M640VE
- Canon Network Camera VB-M640V
- Canon Network Camera VB-M741LE
- Canon Network Camera VB-M740E
- Canon Network Camera VB-M50B
- Canon Network Camera VB-H651V
- Canon Network Camera VB-R13
- Canon Network Camera VB-R13VE
- Canon Network Camera VB-R12VE
- Canon Network Camera VB-H652LVE
- Canon Network Camera VB-H651VE
*If your camera is not listed, please contact developercommunity@cusa.canon.com