Service Notice: LV-7490 Projectors


Thank you for using Canon products.

It is possible that some LV-7490 projectors may be affected by a phenomenon in which the power suddenly shuts down during projection or the projected image does not change. If your LV-7490 projector has one of the serial numbers listed below, it may be affected by this phenomenon. Please contact us using the contact information listed at the bottom of this page. A firmware update will be provided at no charge to correct this phenomenon.

Affected Projectors

LV-7490 projectors with serial numbers whose first two digits are Z7, Z8 or Z9.

Serial Number


How to Identify Affected products

The serial number can be identified by following either one of the options below. Please check whether the first two digits of the serial number are Z7, Z8, or Z9.

Option 1.
Aim the projector to project at a white surface, and then display the menu to check the serial number (SERIAL NO.).
Press the MENU button on the projector or the remote controller to open the menu screen.
Use the down-arrow button to select Information, and then press the right-arrow button.

The [Information 2/2] screen will appear, displaying the [SERIAL NO.] field

Option 2.Check the serial number which is printed on the label attached to the bottom of the projector.

We offer our sincere apologies to customers who have been inconvenienced by this. Canon strives to provide the highest quality products to our customers, and we spare no effort in our quality management to make sure our customers use our products with confidence. We hope our efforts will earn your understanding.


The products with this phenomenon will be inspected and repaired free of charge. If you own one of the affected products, please contact our Customer Support Center. This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,

Customer Support Operations

Canon U.S.A., Inc. 

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
TDD:  1-866-251-3752


Support options and hours of operation:

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