Canon Support for EOS C100 Mark II | Canon U.S.A., Inc.
EOS C100 Mark II
Get started with these quick links.
DOWNLOADS
Locating and installing your download
 |
Chrome |
- A grey bar will appear at the bottom of your browser window which will contain your download. To install your download click on the name of the downloaded file. Alternatively you can click 'Show all downloads...' to view the list of all recently downloaded files
- If the grey bar is not visible you can also access the list of recently downloaded files by clicking the 3 small horizontal lines
located on the right of the address bar - Select 'Downloads' from the menu and the list of recently downloaded files will open
- From this list you can also install the download by clicking on the file name
- To open the folder on your computer that contains your downloaded files please select the 'Open downloads folder' link on the right of the page
- The folder that contains your download will now be open
 |
Safari |
- Mac Users - Click the down arrow
in the top right of the browser - Windows Users - Click the gear wheel
in the top right of the browser - Click the small image of the magnifying glass
next to your download - The folder that contains your download will now be opened
 |
Firefox |
- Click the down arrow in the top right of the browser
- Windows Users - Click the small image of the folder
next to your download - Mac Users - Click the small image of the magnifying glass next to your download
- The folder that contains your download will now be opened
 |
Internet Explorer |
- Click the gear wheel in the top right of the browser
- Select 'View Download' from the menu
- Select 'Location' next to your download
- The folder that contains your download will now be opened
 |
Microsoft Edge |
- Click the three dots icon in the top right of the browser
- Select 'Downloads' from the menu
- Select 'Open folder' next to your download
- The folder that contains your download will now be opened
There are no copying instructions for this browser
- Windows 11
- Windows 10 (x64)
- Windows 10
- Windows 8.1 (x64)
- Windows 8.1
- Windows 8 (x64)
- Windows 8
- Windows 7 (x64)
- Windows 7
- Windows Vista (x64)
- Windows Vista
- Windows Me
- Windows XP (x64)
- Windows XP
- Windows 98
- Windows 95
- Windows Server 2022
- Windows Server 2019 (x64)
- Windows Server 2016 (x64)
- Windows Server 2012 R2 (x64)
- Windows Server 2012 (x64)
- Windows Server 2008 R2 (x64)
- Windows Server 2008 (x64)
- Windows Server 2008
- Windows Server 2003 R2 (x64)
- Windows Server 2003 (x64)
- Windows Server 2003 R2
- Windows Server 2003
- macOS Sequoia v15
- macOS Sonoma v14
- macOS Ventura v13
- macOS Monterey v12
- macOS Big Sur v11.0
- macOS Catalina v10.15
- macOS Mojave v10.14
- macOS High Sierra v10.13
- macOS Sierra v10.12
- OS X El Capitan v10.11
- OS X Yosemite v10.10
- OS X Mavericks v10.9
- OS X Mountain Lion v10.8
- OS X Lion v10.7
- Mac OS X Snow Leopard v10.6
- Mac OS X v10.1
- Mac OS 9
- Linux ARM
- Linux MIPS
- Linux 64bit
- Linux 32bit
- Windows Server 2025
- Windows NT
- Linux
Locating and installing your download
|
Chrome |
- A grey bar will appear at the bottom of your browser window which will contain your download. To install your download click on the name of the downloaded file. Alternatively you can click 'Show all downloads...' to view the list of all recently downloaded files
- If the grey bar is not visible you can also access the list of recently downloaded files by clicking the 3 small horizontal lines located on the right of the address bar
- Select 'Downloads' from the menu and the list of recently downloaded files will open
- From this list you can also install the download by clicking on the file name
- To open the folder on your computer that contains your downloaded files please select the 'Open downloads folder' link on the right of the page
- The folder that contains your download will now be open
|
Safari |
- Mac Users - Click the down arrow in the top right of the browser
- Windows Users - Click the gear wheel in the top right of the browser
- Click the small image of the magnifying glass next to your download
- The folder that contains your download will now be opened
|
Firefox |
- Click the down arrow in the top right of the browser
- Windows Users - Click the small image of the folder next to your download
- Mac Users - Click the small image of the magnifying glass next to your download
- The folder that contains your download will now be opened
|
Internet Explorer |
- Click the gear wheel in the top right of the browser
- Select 'View Download' from the menu
- Select 'Location' next to your download
- The folder that contains your download will now be opened
|
Microsoft Edge |
- Click the three dots icon in the top right of the browser
- Select 'Downloads' from the menu
- Select 'Open folder' next to your download
- The folder that contains your download will now be opened
There are no copying instructions for this browser
Camera Connect
Digital Photo Professional Express
image.canon
SETUP & TROUBLESHOOTING
Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.
SELECT ERROR CODE
Don’t see your error code? Let us know as we are capturing feedback for research purposes.
PRODUCT INFO
| Effective Pixels | 3840 x 2160 pixels; Approx. 8.29 megapixels |
| Total Pixels | 4206 x 2340 pixels; Approx. 9.84 megapixels |
| Sensor Type | CMOS |
| Sensor Size | Super 35; 24.6 x 13.8 (28.2 mm diagonal); 6.4 µm cell pitch |
| Scanning System | Progressive |
| Number of Sensors | 1 |
| Filter | RGB Primary Color Filter (Bayer Array) |
| Imaging Processor | Digic DV 4 |
| Interchangeable Lens System | EF-mount for compatibility with EF, EF-S and EOS EF Cinema lens systems. |
| ND Filter | Mechanical ND filter system with option of clear, 2, 4, and 6 stops |
| Iris Dial | Manual setting in 1/2-step increments, 1/3-step increments or fine Push Auto Iris Control Auto Iris Control |
| Peripheral Illumination Correction | Available |
| Exposure Modes | Manual Push Auto Iris Control Auto Iris Control (STM lenses) |
| Metering Modes | Available (Standard Center Weighted, Spotlight, Backlight) |
| Gain | Normal Setting -6dB to 30dB (-6dB to 44dB with Sensitivity Expansion ON) Fine Setting -6dB to 24dB in 0.5dB increments |
| ISO | 320 to 102,400* in 1-step or 1/3 step increments * When the sensitivity is expanded |
| ND Filter | 3 densities (2 stops, 4 stops, 6 stops) |
| Exposure Compensation/AE Shift | Available |
| Shutter Modes | 3 Modes: OFF; Speed; Angle; Slow Shutter; Clear Scan Speed setting can be set in 1/3 or 1/4 stop increments |
| Shutter Speed Range | 59.94i/: 1/60 to 1/2000 in 1/4 or 1/3 stops; SLS: ¼, 1/8, 1/15, 1/30; CS: 59.94 Hz - 250.51 Hz PF30: 1/30 to 1/2000 in 1/4 or 1/3 stops; SLS: ¼, 1/8, 1/15; CS: 29.97 Hz - 250.51 Hz 23.98p/PF24: 1/24 to 1/2000 in 1/4or 1/3 stops; SLS: 1/3, 1/6, 1/12; CS: 23.98 Hz - 250.51 Hz 50i: 1/50 to 1/2000 in 1/4 or 1/3 stops; SLS: 1/3, 1/6, 1/12 1/25; CS: 50.00 Hz - 250.51 Hz PF25: 1/25 to 1/2000 in 1/4 or 1/3 stops; SLS: 1/3, 1/6, 1/12; CS: 25.00 Hz - 250.51 Hz |
| Shutter Angle Settings | 59.94i: 360, 240, 216, 180, 120, 90, 60, 45, 30, 22.5, 15, 11.25 PF30: 360, 240, 216, 180, 120, 108, 90, 60, 45, 30, 22.5, 15, 11.25 23.98p/PF24: 360, 345.6, 288, 240, 180, 172.8, 144, 120, 90, 86.4, 72, 60, 45, 30, 22.5, 15, 11.25 50i: 360, 300, 240, 180, 150, 120, 90, 60, 45, 30, 22.50, 15, 11.25 PF25: 360, 300, 240, 180, 150, 120, 90, 75, 60, 45, 30, 22.50, 15, 11.25 |
| Iris (Aperture) Range | Lens Dependent (1.0 to 91 in 1/2 or 1/3 stop increments - EF / EF-S lenses only) Canon Cinema EOS lenses are continuous manual. |
| Focus Settings | Manual, One-Shot AF (Dual Pixel CMOS AF), Continuous AF (Dual Pixel CMOS AF), Face AF |
| Autofocus System | Available; AF is dependent on interchangeable lenses (a) Dual Pixel CMOS AF (screen center) (b) TTL-Video Signal Sensing System (contrast detection system) when Face AF is selected |
| Signal System | NTSC and PAL |
| Compression | MPEG-4 AVC / H.264 |
| Color Space | Available |
| Maximum Bit rate | AVCHD: 28 Mbps MP4: 35 Mbps |
| Recording Options | AVCHD: MP4: |
| Recording Time | |
| Recording Media | SD Card x2 (Video, Still Images (JPEG), Custom Picture Settings [20 files], Menu Settings and other settings can be recorded); SD/SDHC/SDXC Supported; MMC Cards are not supported |
| File Format | AVCHD MP4 |
| File System | FAT 32 |
| Maximum Clip Number | 999 (per media) |
| Recording Format | AVCHD: 28 Mbps & 24 Mbps Modes: Linear PCM; 2-Channel; 16-Bit; 48 kHz All Other Modes: Dolby Digital 2ch MP4: MPEG-4 AAC-LC; 2-Channel; 16-bit; 48 kHz 35-17 Mbps: 256 kbps Less than 4 Mbps: 128 kbps |
| Built-in Microphone | Monaural Microphone in Camera Body Stereo Microphone in Handle Unit |
| External Audio Inputs | 2 - XLR inputs (Auto and Manual level settings) External microphone terminal: (3.5 mm diameter) |
| Recording Channel Selection | This is used to set the allocation of the audio channels: CH1/CH2: The CH1 signals are allocated to the L output channel, and the CH2 signals are allocated to the R output channel. CH1/CH1: The CH1 signals are allocated to the L output channel, and the CH1 signals are allocated to the R output channel. CH2/CH2: The CH2 signals are allocated to the L output channel, and the CH2 signals are allocated to the R output channel. ALL CH/ALL CH: Signals obtained by mixing the CH1 and CH2 signals are allocated to the L and R output channels. |
| XLR Mic Trimming | Available; -12dB, -6dB, 0dB, +6dB or +12dB |
| Limiter | Available |
| Recording Level Adjustment Range | - Infinity to +18dB, Automatic Separate controls for internal and externally connected microphones. |
| Phantom Power | Available; +48V |
| Headphone Adjustment | 16 Settings; Volume is muted at lowest setting |
| Built-in Speaker | Yes; 16 level settings |
| 1KHz Tone | Available; Off, -12, -18, or -20dB |
| Playback | (1)Standard Playback: The images and sound recorded under the previously stated recording options are played back. (2)Special Playback: Fast Forward: 5x Speed>15x speed>60x speed>5x speed... Fast Reverse: 5x speed>15x speed>60x speed>5x speed... Frame Forward: 1-frame increments Frame Reverse: In 0.5 second increments (1-GOP increments) Skip Playback: The first image located according to the number of times the skip button has been pressed is output, and played back. In temporary stop mode, the display moves to the start of the clip and pauses. Rec. Review: Rec review is executed by pressing the rec review button while in camera mode. By selecting whether the play back from the start of the last clip on the selected media or play back the last 4 seconds of that clip. When continuous recording has been performed so that the recording extends from one care onto the other, only the images on the card in the current slot are played. Slow Playback: None |
| Slow and Fast Motion Recording | Available in MP4 Mode Only. This function achieves a fast or slow motion effect by recording at a frame rate different from the one used during playback. The following recording frame rates can be selected using the camera's video quality and frame rate settings. No sound is recorded. 59.94 Hz mode (MP4) 50.00 Hz mode (MP4) |
| Special Recording Functions | Relay Recording; Double-Slot Recording; Continuous Recording |
| Photo Recording Mode | Available; Images captured to SD Card; Images can be captured in Camera and Media modes. |
| Waveform Monitor | Available; 5 Modes (Line/Line+Spot/Field/RGB/YPbPr) Gain: 1x/2x |
| Vectorscope | Available; 2 Modes (Spot/Normal) Gain: 1x/5x |
| Exposure/Focus Aids | Peaking (white, red, yellow, blue), Zebra Pattern, Magnify, Edge Monitor Focus Assist, Black and White Mode |
| Pre-Record | Yes, 3 seconds cache (Audio and Video) |
| Scan Reverse | Available (Horizontal, vertical or both can be selected) |
| Time code | Drop Frame (DF)* or Non-Drop Frame (NDF) *59.94(i/P>/29.97P mode in 59.94 Hz mode only |
| Time Code Modes | Regen, Record Run, Free Run |
| Auto White Balance (AWB) | Available (BT.709/Wide DR) |
| White Balance Presets | AWB, Daylight (5,500 K); Tungsten (3,000K); Kelvin (5,500K default); Set A; Set B |
| Custom Functions | Available, 8 total functions |
| Custom Display | Available; Total of 33 displays including audio level and remaining battery can be turned on and off |
| Assign Buttons | 17; Can be assigned functions as desired |
| Color Bars | Available; Color bars compliant with SMPTE, ARIB (59.94 Hz mode) & EBU/SMPTE (50.00 Hz mode) |
| Minimum Subject Illumination | 59.94 Hz Mode: 0.3 Lux (f/1.2 lens, 24dB, PF29.27, 1/30s)50.00 Hz Mode: 0.25 Lux (f/1.2 lens, 24dB, PF25.00, 1/25s) |
| Sensitivity | 59.94 Hz mode: F9 [1920x1080/59.94i, ISO 640 (0dB), 2000 lux, reflectance ratio of 89.9%]50.00 Hz mode: F10 [1920x1080/50.00i, ISO 640 (0dB), 2000 lux, reflectance ratio of 89.9%] |
| S/N Ratio | 59.94 Hz Mode: 54dB (Typical) [1920x1080/PF29.97, Canon Log Base sensitivity ISO 850 (Dynamic Range 800%)]50.00 Hz Mode: 54dB (Typical) [1920x1080/PF25.00, Canon Log Base sensitivity ISO 850 (Dynamic Range 800%)] |
| Dynamic Range | During Normal Shooting: 300% *With Canon Log Gamma or Wide DR Gamma: 800% *ISO 850 or above - gain 2.5dB or above |
| Viewing Angle Adjustment | 28.2-degrees |
| Diopter Adjustment Range | +2.0 to -5.5 |
| EVF Adjustments | Brightness, Contrast, Color, Sharpness, and Backlight |
| Type | Rotating 3.5 inch Organiz EL (OLED) Display (1,230,000 pixels) on camera body |
| Display Adjustments | Brightness, Contrast, Color, Sharpness, and Backlight (Normal or Bright) |
| Time code In/Out | Yes; through HDMI (Output Only) |
| HDMI | Yes (Type A); Video and Audio Output |
| Audio Input Terminal | 2 - Balanced 3-pin XLR (Mic Level, Mic Level with phantom power and Line Level) on handle unit 3.5mm Microphone terminal on main body |
| Headphone Jack | Available; 3.5mm stereo mini-jack |
| Remote Terminals | Available, 2.5mm stereo mini jack |
| Power Terminal | Battery Pack: 7.4 V DC in: 8.4V |
| Battery | BP-9 Series (BP-955 Supplied) |
| Compact Power Adapter | CA-940 N (Supplied) |
| Tripod Adapter | Canon TA-100 |
| Tripod Adapter Base | Canon TB-1 |
| Zoom Remote Controller | Canon RC-V100 |
| Dimensions | Camera Body plus Thumb Rest (without eyecup): Approx. 5.8(w) x 6.9(h) x 6.7(d) in. (147(w) x 174(h) x 169(d) mm) Camera Body plus Grip plus Eyecup: Approx. 7.4(w) x 7.4(h) x 8.6(d) in. (188(w) x 189(h) x 219(d) mm) Camera Body plus Thumb Rest plus Handle Unit & Eyecup: Approx. 7.4(w) x 11.0(h) x 13.1(d) in. (188w) x 280(h) x 334(d) mm) |
| Main Unit Weight | Approx. 2.5 lbs (1125g) |
| Temperature and Humidity | Performance requirements: 0°C to 40°C, 85% (relative humidity) Operating requirements: -5°C to 45°C, 60% (relative humidity) |
| Language Support | German, English, Spanish, French, Italian, Polish, Portuguese, Russian, simplified Chinese, Korean characters, and Japanese |
| Time and Date | Automatic Calendar range January 1st, 2014 through December 31, 2030 selectable in American, Japanese and European Date formats. |
| World Clock | World Clock support - UTC time setting: Setting range from -12:00 to +14:00 |
CANON PROFESSIONAL DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY FOR PRODUCTS
PURCHASED IN THE UNITED STATES
The limited warranty set forth below is given by Canon U.S.A., Inc. ('Canon USA') with respect to Canon Professional Digital Video Equipment (the 'Equipment') packaged with this limited warranty and purchased in the United States. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. The Equipment is warranted to the original end-user purchaser, when delivered in new condition in its original container, under normal use against defective materials or workmanship as follows: Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period of ONE YEAR from the date of original purchase. Labor: For a period of ONE YEAR from the date of original purchase, labor will be provided free of charge by Canon USA's factory service centers or designated service facilities located in the United States. When returning Equipment under this warranty, you must pre-pay the shipping charges, and you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. During the ONE-YEAR warranty period, repairs will be made and the Equipment will be return-shipped to you free of charge. For repairs after the warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the Equipment will be returned to you at your risk and expense. If you disapprove, we will return-ship the Equipment to you at no charge to you to an address within the United States.
This limited warranty only applies if the Equipment is used in conjunction with compatible computer equipment and compatible software, as to which items Canon USA will have no responsibility. Canon USA shall have no responsibility under this limited warranty for use of the Equipment in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or factory loaded on, the Equipment, are sold 'AS IS' without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Equipment contains a hard disk drive, Canon USA recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.
In order to obtain warranty service, please contact the authorized Canon retail dealer from whom you purchased the Equipment or contact the CANON INFORMATION CENTER AT 855-CINE-EOS (855-246-3367) or on the internet at pro.usa.canon.com/support. You will be directed to the nearest service facility for your Equipment.
This Limited Warranty covers all defects encountered in normal use of the Equipment and does not apply in the following cases:
- Loss or damage to the Equipment due to abuse, mishandling, accident improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA's user's manual;
- If the Equipment is defective as a result of leaking batteries, sand, dirt or water damage;
- If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA) that cause damage to the Equipment or that cause abnormally frequent service calls or service problems;
- If defects or damages are caused by service other than Canon USA's factory service centers or authorized service facilities;
- Any internal modification to product hardware or firmware;
- Any applicable fee for Maintenance of the Equipment;
- If the Equipment has had its serial number or dating altered or removed.
This Limited Warranty does not apply to Equipment purchased outside the United States. This Limited Warranty does not apply to accessories or consumables for the Equipment, which are sold "AS IS", without warranty of any kind by Canon USA. Please retain this warranty card and your Bill of Sale as a permanent record of your purchase. This card ensures that you are contacted promptly should there be a safety inspection, modification or product recall under applicable laws or regulations.
NO IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THIS EQUIPMENT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY (EXCEPT AS MENTIONED ABOVE) GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS EQUIPMENT SHALL BIND THE UNDERSIGNED (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU). CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE EQUIPMENT'S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER THAN THE PURCHASE PRICE OF THE EQUIPMENT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE EQUIPMENT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS EQUIPMENT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
CANON U.S.A., INC
Color Calibration Service
Canon USA is now offering a comprehensive display color calibration service. Whether you operate in the film, post-production, broadcast, corporate or educational world, our goal is the same: to help ensure image fidelity.
Benefits
Calibration Services
This service supports both standard and high dynamic range (HDR) workflows, and ensures your device meets industry standard specifications (SMPTE, DCI, and ITU).*
What to Expect
Our Imaging Science Foundation (ISF) certified professionals will travel to your site to ensure that any calibration is tailored specifically to your viewing environment. During a calibration session, several key image quality elements will be measured including: white point, grayscale, primary and secondary color chromaticity, luminance and gamma.
Customized Service
For added flexibility, our team can perform calibrations on virtually any type of display technology. Whether it be a consumer grade PC monitor or professional reference display, our service helps ensure your panel is operating to the best of its ability.
Additionally, to remove any ambiguity of your display’s performance, clients will also be provided with detailed pre and post calibration reports.
Canon’s Color Calibration Service offers one-time calibrations, recurring service contracts, and customized training. For more information or to request a free consultation, please fill out the form below.
Request a quote
ADDITIONAL SUPPORT
CONTACT US
Thanks for signing up!
The application has encountered an unknown error. Please try again in a few minutes!
By clicking Sign Up, you are opting to receive promotional, educational, e-commerce and product registration emails from Canon USA. You can update your preferences or unsubscribe at anytime.