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Customer Solutions Center

Customer Solutions Center

Canon's state-of-the-art Customer Solutions Center elevates end-to-end service and support for Business Solutions service partners and customers

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A Commitment to Service Excellence

Learn more about our Customer Solutions Center!

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  • Support Matters

  • By providing complete support throughout the life cycle of its products, Canon helps its customers maintain uptime, maximize productivity, and reduce total cost of ownership.

  • What makes us special is the level of care in all that we do –

     
    • Our people are our greatest resource. Our staff is field-experienced, trained in support of the Canon business imaging solutions, and equipped with the latest technologies and efficient systems to successfully configure and support your Canon implementation. We know you want nothing more than to be “always on” with your Canon solution.
       
    • Canon uses the latest Field and Remote Diagnostic Technologies in support of our service partners, so whether we’re in the field, on the phone, or remotely connected, we ready to deliver a timely solution. Our members have access to extensive lab environments so we are equipped to replicate even the most complex customer scenarios
       
    • Supporting the latest high tech business imaging solutions requires a personalized training touch. Canon offers its service partners blended training solutions comprising instructor-led, virtual, and online offerings correctly matched to each specific need.
       
    • And, through our extensive network of service partners, our support is always from our own employees, always right here in the U.S.
       

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ABOUT BUSINESS SOLUTIONS
SERVICE & SUPPORT

Delivering the highest levels of customer service and support excellence to our channel partners and end customers

BICG

Our people are our greatest resource. Our staff is field-experienced, trained in support of the Canon business imaging solutions, and equipped with the latest technologies and efficient systems to successfully configure and support your Canon implementation. We know you want nothing more than to be “always on” with your Canon solution. Canon uses the latest Field and Remote Diagnostic Technologies in support of our service partners, so whether we’re in the field, on the phone, or remotely connected, we ready to deliver a timely solution. Our members have access to extensive lab environments so we are equipped to replicate even the most complex customer scenarios Supporting the latest high tech business imaging solutions requires a personalized training touch. Canon offers its service partners blended training solutions comprising instructor-led, virtual, and online offerings correctly matched to each specific need.

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Canon Installation and Training Professional Services

Equipped with the latest technologies and systems, the Canon Installation & Training Professional Services team has the field expertise and training to support your every customer need.
BICG

Canon Service Training Programs

Providing the knowledge and expertise to help your business succeed.

Awards

We have been recognized for our dedication to you

BLI Pace Setter Award for Oustanding Serviceability

Canon is proud to receive the Buyers Lab PaceSetter Award for Outstanding Serviceability. This is awarded to the OEM that has the best-designed tools, programs, and trainings to enhance the serviceability of their devices.

Service Offerings

We are here to help your business with field support and training programs on our business solutions

Customer Solutions Center

Elevating end-to-end service and support for Business Solutions service partners and customers

Service Excellence

Our award-winning Customer Solutions Center provides advanced services to its vast network of direct and non-direct sales channels.
MORE SUPPORT
Manage your Canon products and keep them up-to-date
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