ABOUT Business Solutions
Service & Support
Delivering the highest levels of customer service and support excellence to our channel partners and end customers
Our people are our greatest resource. Our staff is field-experienced, trained in support of the Canon
business imaging solutions, and equipped with the latest technologies and efficient systems to
successfully configure and support your Canon implementation. We know you want nothing more than to be
“always on” with your Canon solution.
Canon uses the latest Field and Remote Diagnostic Technologies in
support of our service partners, so whether we’re in the field, on the phone, or remotely connected,
we ready to deliver a timely solution. Our members have access to extensive lab environments so we
are equipped to replicate even the most complex customer scenarios Supporting the latest high tech
business imaging solutions requires a personalized training touch. Canon offers its service partners
blended training solutions comprising instructor-led, virtual, and online offerings correctly
matched to each specific need.
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Service & Support Offerings
Virtual Presence Support
Virtual Presence leverages augmented reality to allow our Support Specialist experts to virtually reach out and touch what the field technician is working on through their mobile device.
Installation and Training Professional Services
Equipped with the latest technologies and systems, the Canon Installation & Training Professional Services team has the field expertise and training to support your every customer need.
Canon Service Training Programs
Providing the knowledge and expertise to help your business succeed.
Canon Remote Services Offerings
Advanced service tools designed for optional device performance
Fast, expert support for your business imaging solutions