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Customer Solutions Center

Canon's state-of-the-art Customer Solutions Center elevates end-to-end service and support for Business Solutions service partners and customers

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A Commitment to Service Excellence

Learn more about our Customer Solutions Center!

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Support Matters
By providing complete support throughout the life cycle of its products, Canon helps its customers maintain uptime, maximize productivity, and reduce total cost of ownership.
What makes us special is the level of care in all that we do –
- Our people are our greatest resource. Our staff is field-experienced, trained in support of the Canon business imaging solutions, and equipped with the latest technologies and efficient systems to successfully configure and support your Canon implementation. We know you want nothing more than to be “always on” with your Canon solution.
- Canon uses the latest Field and Remote Diagnostic Technologies in support of our service partners, so whether we’re in the field, on the phone, or remotely connected, we ready to deliver a timely solution. Our members have access to extensive lab environments so we are equipped to replicate even the most complex customer scenarios
- Supporting the latest high tech business imaging solutions requires a personalized training touch. Canon offers its service partners blended training solutions comprising instructor-led, virtual, and online offerings correctly matched to each specific need.
- And, through our extensive network of service partners, our support is always from our own employees, always right here in the U.S.

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ABOUT Business Solutions
Service & Support

Delivering the highest levels of customer service and support excellence to our channel partners and end customers

Our people are our greatest resource. Our staff is field-experienced, trained in support of the Canon business imaging solutions, and equipped with the latest technologies and efficient systems to successfully configure and support your Canon implementation. We know you want nothing more than to be “always on” with your Canon solution. Canon uses the latest Field and Remote Diagnostic Technologies in support of our service partners, so whether we’re in the field, on the phone, or remotely connected, we ready to deliver a timely solution. Our members have access to extensive lab environments so we are equipped to replicate even the most complex customer scenarios Supporting the latest high tech business imaging solutions requires a personalized training touch. Canon offers its service partners blended training solutions comprising instructor-led, virtual, and online offerings correctly matched to each specific need.
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Service & Support Offerings

Virtual Presence Support

Virtual Presence leverages augmented reality to allow our Support Specialist experts to virtually reach out and touch what the field technician is working on through their mobile device.

Installation and Training Professional Services

Equipped with the latest technologies and systems, the Canon Installation & Training Professional Services team has the field expertise and training to support your every customer need.