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Service Notice: Free exchange for imagePROGRAF PRO-1000

Thank you for using Canon Products.
We have determined that some imagePROGRAF PRO-1000 printers may experience ink leakage.
This announcement conveys Canon’s service policy for affected printers.
We offer our sincerest apologies to any customers who have been inconvenienced.


In rare instances, ink may leak from inside the printer to the outside of the printer through an opening on the bottom.

Affected units

imagePROGRAF PRO-1000 units starting with serial number prefix AEGL.
Example: AEGL01234
The serial number can be found on the back of printer.


Affected imagePROGRAF PRO-1000 printers can be exchanged for a new printer free of charge when replacements become available around the end of January, 2016.

For details regarding how to exchange your printer, please contact the Canon Customer Support Center at 1-800-423-2366.

Contact Information for Inquiries
Canon Customer Support Center
Phone:      1-800-423-2366
Email: carecenter@cits.canon.com
Support options and hours of operation: