Service Notice: Protective filter - incorrect product description
This notice is to inform our customers of the situation described below along with Canon’s support actions. We strive to deliver industry-leading service and support, and we value the trust our customers have placed in us. We offer our sincerest apologies to any customer who may be inconvenienced.
Canon offers a series of protective filters for screw-on lenses in several sizes (43mm-82mm) as a lens accessory.
The Affected Canon Models and their Model Numbers are listed in the table below and have the “MADE IN JAPAN” marking on them:
Original Filter Name
||Corrected Filter Name ||Model Number|
|43MM UV Protector Filter ||43MM Protect Filter ||6323B001AA|
|52MM UV Protector Filter ||52MM Protect Filter ||2588A001AA |
|58MM UV Protector Filter ||58MM Protect Filter ||2595A001AA|
67MM UV Protector Filter
|67MM Protect Filter ||2598A001AA|
|72MM UV Protector Filter ||72MM Protect Filter ||2599A001AA|
|77MM UV Protector Filter ||77MM Protect Filter ||2602A001AA|
82MM UV Protector Filter
|82MM Protect Filter ||1954B001AA|
The products listed above were designed to help protect a camera lens from dust and moisture. They were inadvertently marketed as “UV Protector” filters even though they do not provide UV protection.
While the lack of a UV coating on the filters could possibly impact image quality when attached to lenses used with film cameras, where the filters are attached to lenses used with digital cameras, the image quality would not be affected because the CMOS sensors on Canon DSLR cameras are not sensitive to UV rays.
After inspection of the filter has confirmed that it is one of those listed above, Canon U.S.A., Inc. will refund the cost of the filter. Please contact the Canon Customer Support Center below for details.
This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.
Customer Support Operations
Canon U.S.A., Inc.
|Canon Customer Support Center|
|Phone:||1-855-OK-CANON (toll free)|
|For additional support options: www.usa.canon.com/support|