Web Content Viewer

Actions
);">

Service Notice: Protective filter - incorrect product description

This notice is to inform our customers of the situation described below along with Canon’s support actions. We strive to deliver industry-leading service and support, and we value the trust our customers have placed in us. We offer our sincerest apologies to any customer who may be inconvenienced.

Canon offers a series of protective filters for screw-on lenses in several sizes (43mm-82mm) as a lens accessory. 

The Affected Canon Models and their Model Numbers are listed in the table below and have the “MADE IN JAPAN” marking on them: 

Original Filter Name
Corrected Filter Name 
Model Number
43MM UV Protector Filter 
43MM Protect Filter 
6323B001AA
52MM UV Protector Filter 
52MM Protect Filter 
2588A001AA 
58MM UV Protector Filter 
58MM Protect Filter 
2595A001AA
67MM UV Protector Filter 
67MM Protect Filter 
2598A001AA
72MM UV Protector Filter 
72MM Protect Filter 
2599A001AA
77MM UV Protector Filter 
77MM Protect Filter 
2602A001AA
82MM UV Protector Filter 
82MM Protect Filter 
1954B001AA

The products listed above were designed to help protect a camera lens from dust and moisture.  They were inadvertently marketed as “UV Protector” filters even though they do not provide UV protection.

While the lack of a UV coating on the filters could possibly impact image quality when attached to lenses used with film cameras, where the filters are attached to lenses used with digital cameras, the image quality would not be affected because the CMOS sensors on Canon DSLR cameras are not sensitive to UV rays. 


Support

After inspection of the filter has confirmed that it is one of those listed above, Canon U.S.A., Inc. will refund the cost of the filter. Please contact the Canon Customer Support Center below for details.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries 
Canon Customer Support Center
Phone:1-855-OK-CANON (toll free)
1-855-652-2666
TDD:1-866-251-3752
Email:carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support