Canon Named a Leader in IDC MarketScape: Worldwide Contractual Print & Document Services Hardcopy 2018-2019 Vendor Assessment

Canon recognized for strong foundation for consistent delivery


MELVILLE, NY, January 16, 2019 – Recognized for its success in process optimization, security features, and consistency in both global and domestic service delivery, Canon U.S.A., Inc., a leader in digital imaging solutions, today announced Canon was named a Leader in the IDC MarketScape: Worldwide Contractual Print & Document Services Hardcopy 2018-2019 Vendor Assessment (doc #US44387318, December 2018). Based on a five-stage approach: discover, design, implementation/transition, support/manage, and review, Canon's approach to Managed Document Services (MDS) is utilized throughout all the services and has been acknowledged as a successful methodology through this high positioning. From the printed page to the electronic document, Canon MDS provides a portfolio of custom services to help achieve business goals for improved serviceability, support and information accessibility.

“Canon’s broad solutions and services portfolio combined with its team of subject matter experts around vertical markets, complex workflows, and information management make them a strong contender when companies are looking to extend organizational value beyond simple management of the print infrastructure,” says Robert Palmer, research vice president, imaging, printing and document solutions, IDC. “Canon's holistic approach to information management, combined with a strategic focus in areas such as workflow, process optimization, and security help to set it apart from competitors.”

Highlights from the IDC MarketScape report include:

  • “Canon Global Services provides a strong foundation for consistent service delivery, supporting global regional, and local engagements.”
  • “The breadth and depth of its technology, infrastructure, solutions, and services further strengthen the firm's position in the market.”

In addition to Canon’s comprehensive portfolio, its professional services and solutions built around Canon’s exclusive Therefore™ and uniFLOW software, help position Canon as a strong player in traditional MDS offerings. Adding its professional services and strategic relationships such as Nuance’s eCopy ShareScan, Box™ and mxHero* also bring new opportunities, changing the way in which users can store, manage, share, and collaborate globally through the cloud with email, paper, and digital content.

“Canon's extensive portfolio of products, software, and services is crucial to our overall approach to the market,” said Shinichi Yoshida, executive vice president and general manager, Business Information Communications Group, Canon U.S.A “We are honored to achieve this position from such an esteemed technology market research firm and look forward to continuing to develop strategic partnerships and provide consulting services that are dedicated to working directly with global, regional and local customers to design and develop a program that consistently meets their organizational needs.”

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About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors. 

About Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2018† and is one of Fortune Magazine's World's Most Admired Companies in 2018. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries, please contact

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 Based on weekly patent counts issued by United States Patent and Trademark Office.

* Canon U.S.A., Inc., through its subsidiary Canon Information and Imaging Solutions, Inc. (CIIS), has a strategic partnership with Box and mxHero.

Availability, prices and specifications are subject to change without notice.

All referenced product names, and other marks, are trademarks of their respective owners.


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