Firmware Notice: EOS C400 Firmware Version 1.0.2.1

Firmware Version 1.0.2.1 incorporates the following enhancements:

  1. Adds support for Frame.io Camera to Cloud.
    Available in regions served by Frame.io. 
  2. Adds the ability to retain previously set exposure parameters (Shutter/ISO gain) when using Output: 60⇔60 (24) fps, Output: 60⇔60 (30) fps.
  3. Adds [1.5x] to the Anamorphic De-squeeze setting.
  4. Enables the display of the digital tele-converter icon on [Main Recording Displays] of [DISP Level 2].
  5. Adds the ability to apply Full-Screen display to an external display according to OSD Output setting when using [Peripheral Border Display].
  6. Adds [1920x1080P] to [MON. Output Signal] and [SDI Output Signal] option.
  7. Adds [CAMERA⇔MEDIA] to assignable button menus [CAMERA], [GRIP], [LCD], and [REMOTE A].
  8. Fixes minor issues.

For details, please refer to the user manual (latest version) for this product.

Caution:
- Please use an SD/SDHC/SDXC memory card that is 512MB or greater to perform the firmware update.
- Firmware version 1.0.2.1 is for updating cameras running firmware version 1.0.0.1 - 1.0.1.1. If your camera's firmware is already version 1.0.2.1, it is not necessary to update the firmware. Once the camera is updated to the latest version, it cannot be restored to a previous version.
- Please refrain from loading menu settings generated using the most recent firmware version to a product running an old firmware version, as doing so may affect camera operations.

Preparations for a firmware update:
After the firmware update has been performed, the camera's menu settings will be reset. It is recommended that, prior to starting update operations, users save their menu settings as settings data to an SD card, separate from the one that will be used to carry out the update. This saved data can be loaded into the camera and the settings can be changed after the update has been completed. For further information on this, please refer to the section in the unit's Instruction Manual titled "Saving and Loading Menu Settings."

The downloaded folder contains the firmware (file name: VUA2.FIR / file size: 98811728 byte), and instructions on the firmware update procedures (a PDF file in five languages: Japanese, English, French, Spanish and Simplified Chinese). Prior to starting the firmware update operations, please be sure to carefully review and confirm your understanding of these instructions.


Support

Download Firmware Version 1.0.2.1 for the EOS C400.

To help obtain optimal performance of this camera, we recommend that you also download and install the most recent versions of Canon Software and the EOS C400 Advanced User Guide.

If you have not already done so, please register the EOS C400. By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank you,
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-CINE-EOS / 1-855-246-3367
TDD: 1-855-270-3277
Email: CinemaEOS@cits.canon.com

For additional support options: https://www.usa.canon.com/support

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