Service Notices: BG-E2 Battery Grip
Phenomenon
Even with a fully charged battery (exclusive battery pack or NiMH battery) or with an unused AA size battery, only few shots can be taken or "bc" may be displayed immediately.
Products
Affected Products: EOS 20D Digital, EOS 30D Digital
It has been discovered that when using Battery Grip BG-E2 with EOS 20D/20Da digital SLR cameras, there are cases that, even with fully charged batteries (exclusive battery pack or NiMH battery) or unused AA size batteries, only a few shots can be taken or "bc" is displayed immediately.
BG-E2 Battery Grips that cause this phenomenon will be repaired free of charge.
We sincerely apologize for the inconvenience this issue has caused for you. We will make every effort in quality control to provide products that our customers can use with confidence. We appreciate your understanding in this matter.
Please refer to the following for details:
Products:
Battery Grip BG-E2 and Battery Magazine BGM-E2
- Battery Grip BG-E2
Serial Number 000001 - 096000 (shown below)
- Battery Magazine BGM-E2
Old type products (shown below)
* New type products have gold-plated terminals and different configuration.
Details
NOTE:
Please note that phenomenon concerned may occur under the following conditions. The products will not be considered as defective in these cases.
When a BG-E2 grip that is being charged is attached to the camera, the camera may not check the battery level correctly. Please attach the grip to the camera, and then charge the battery.
If AA alkaline batteries are used under the temperature below 20°C, shots may not be taken. Also, the power of the AA alkaline batteries depends greatly on manufacturers' design specifications and storage conditions. With some AA alkaline batteries, shots may not be taken.
The number of shots taken and the level of battery power vary with the quality and the condition of the battery.
With NiMH rechargeable batteries, the battery level may not be shown as full even if they are fully charged.
Services Offered:
Battery Grip BG-E2 will be repaired free of charge
Battery Magazine BGM-E2 for BG-E2 Battery Grip will be exchanged with a new product free of charge.
Support
Contact Information for Inquiries
Canon U.S.A., Inc. Customer Support Center
Phone: 1-800-OK-CANON (toll free)
1-800-652-2666
TTD: 1-866-251-3752 (toll free)
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support
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