Product Advisory: Preventative Measure for XHA1/G1, XHA1S/G1S Grip Belt
Update
Thank you for using Canon products.
We have discovered that if certain XH G1/XH A1 and XH G1S/XH A1S professional camcorders are repeatedly held by the grip belt for long periods of time during shooting, there is a possibility that the grip belt cover that attaches the grip belt may crack.
Therefore, to allow our customers to continue using our products with greater assurance, we will replace the grip belt cover of affected products described below with one that has enhanced strength. This service is a preventative measure and will be performed free of charge upon request.
We would like to offer our sincere apologies to users who have been inconvenienced by this issue. Canon will continue to strive to provide our customers with high quality products that can be used with confidence. Thank you for your kind understanding.
Phenomenon
If the camcorders are repeatedly held by the grip belt for long periods of shooting, the grip belt base that fixes the grip belt may become cracked.
Products
Affected Products: XH G1/XH A1 and XH G1S/XH A1S Professional Camcorders
Details
Camcorders with the following serial numbers are affected.
*The serial number is printed on the product label at the bottom of the camera.
Affected units
XH G1 / XH A1 : All units
XH G1S / XH A1S： ****** 0 ***** to ****** 1 *****
(Units whose seventh digit of the serial number is 0 or 1.)
However, please note that the XH G1S and XH A1S camcorders that meet any of the following conditions are not affected by this phenomenon.
1. If there is a black dot above the serial number on the product label of the camera
2. If the seventh digit of the serial number is 2 or higher
3. If the shape of the grip belt base is the same as shown in the following image of the countermeasured one.
Support
We will replace the parts in the grip belt base with ones that have enhanced strength free of charge, so users of the affected units are asked to contact a Canon Customer Support Center.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Hours: Monday-Friday 8:00 a.m. - 12:00 midnight. ET,
Saturday 10:00 a.m. - 8:00 p.m., excluding holidays
Phone: 1-800-OK-CANON (toll free)
1-800-652-2666
TTD: 1-866-251-3752 (toll free)
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support
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