Service Notice: DC10 Data Recording Advisory

Please be advised that if a specific sequence of steps is performed on certain Canon DC10 DVD camcorders an error in data recording may occur and some images may not play back. The error may occur if, after recording, the DC10 camcorder is, in sequence, switched from OFF to PLAY mode and the DVD is ejected in less than five seconds

Your DC10 DVD camcorder may require service only if it meets the following two conditions. You may also contact Canon for assistance in determining whether these conditions have been met.

  1. The seventh digit in the serial number is "0" or "1"
    The serial number may be found beneath the bar code inside the battery compartment. See photo
  2. A black dot mark does not appear on the inside of the DC In terminal cover.
    The DC In terminal cover may be found on the rear of the camcorder next to the eject switch OPEN.
    See photo below.

We have set up a plan to assist our customers and service the DC10 camcorders that may malfunction due to this situation. Repair service will be done free of charge.


Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone:     1-800-OK-CANON (toll free)
TTD:         1-866-251-3752 (toll free)
Support options and hours of operation:

This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

We sincerely apologize for an inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.

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