It has been discovered that when using Battery Grip BG-E2 with EOS 20D/20Da digital SLR cameras, there are cases that, even with fully charged batteries (exclusive battery pack or NiMH battery) or unused AA size batteries, only a few shots can be taken or "bc" is displayed immediately.
BG-E2 Battery Grips that cause this phenomenon will be repaired free of charge.
Even with a fully charged battery (exclusive battery pack or NiMH battery) or with an unused AA size battery, only few shots can be taken or "bc" may be displayed immediately.
Please note that phenomenon concerned may occur under the following conditions. The products will not be considered as defective in these cases.
* When a BG-E2 grip that is being charged is attached to the camera, the camera may not check the battery level correctly. Please attach the grip to the camera, and then charge the battery.
* If AA alkaline batteries are used under the temperature below 20°C, shots may not be taken. Also, the power of the AA alkaline batteries depends greatly on manufacturers' design specifications and storage conditions. With some AA alkaline batteries, shots may not be taken.
* The number of shots taken and the level of battery power vary with the quality and the condition of the battery.
* With NiMH rechargeable batteries, the battery level may not be shown as full even if they are fully charged.